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NoFWDaddress
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User Details

User Since
Jul 5 2020, 11:21 AM (109 w, 2 d)
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NoFWDaddress [ Global Accounts ]

Recent Activity

Apr 29 2021

NoFWDaddress added a comment to T280615: Rename OTRS member global group.

This group does not mean any users with OTRS access; it actually means users with access to at least one permission-related queue.

Apr 29 2021, 10:38 AM · Patch-For-Review, User-notice, MW-1.37-notes (1.37.0-wmf.9; 2021-06-07), User-Urbanecm, WikimediaMessages, Znuny

Apr 13 2021

NoFWDaddress added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

something else we may need to do in the near future, move OTRS wiki to a new name

Should become a separate ticket under https://phabricator.wikimedia.org/project/view/2943/ I guess, and this ticket should be a subtask of that new ticket.

Thanks, I'll get something going there in the near future.

Apr 13 2021, 6:50 AM · User-notice, SRE, Security, Znuny
NoFWDaddress awarded T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided a Like token.
Apr 13 2021, 6:40 AM · User-notice, SRE, Security, Znuny

Sep 18 2020

NoFWDaddress added a comment to T187984: Update OTRS to the latest stable version (6.0.x).

@jcrespo : By experience, those kind of features will not see light in our era for OTRS since more urgent "features" (like T23579) are still stuck since 2013... Also, this "color" scheme was previously a feature (see https://otrsteam.ideascale.com/a/dtd/color-actions-in-ticket-history-view/90409-10369) that has now been discontinued and it is unlikely that they are going to revert with a tickbox in the near future.

Sep 18 2020, 3:37 PM · Patch-For-Review, serviceops, User-notice, SRE, Znuny
NoFWDaddress added a comment to T263243: Add visual incoming/outgoing clue in OTRS ticket view.

According to this diff (seen on this OTRS bug report on bugs.otrs.org), those are the pertinent rules that are now missing in this new version of the OTRS system:

tr.Incoming > td {
    background: #d4defc;
}
Sep 18 2020, 3:31 PM · Znuny
Kb03 awarded T263243: Add visual incoming/outgoing clue in OTRS ticket view a Like token.
Sep 18 2020, 3:09 PM · Znuny
NoFWDaddress added a comment to T187984: Update OTRS to the latest stable version (6.0.x).

@JGHowes please sse T263243.

Sep 18 2020, 3:02 PM · Patch-For-Review, serviceops, User-notice, SRE, Znuny
NoFWDaddress renamed T263243: Add visual incoming/outgoing clue in OTRS ticket view from Restore visual incoming/outgoing clue in OTRS ticket view to Add visual incoming/outgoing clue in OTRS ticket view.
Sep 18 2020, 3:00 PM · Znuny
Urbanecm awarded T263243: Add visual incoming/outgoing clue in OTRS ticket view a Like token.
Sep 18 2020, 2:46 PM · Znuny
NoFWDaddress updated the task description for T263243: Add visual incoming/outgoing clue in OTRS ticket view.
Sep 18 2020, 1:04 PM · Znuny
NoFWDaddress updated the task description for T263243: Add visual incoming/outgoing clue in OTRS ticket view.
Sep 18 2020, 11:33 AM · Znuny
NoFWDaddress updated subscribers of T263243: Add visual incoming/outgoing clue in OTRS ticket view.
Sep 18 2020, 11:32 AM · Znuny
NoFWDaddress created T263243: Add visual incoming/outgoing clue in OTRS ticket view.
Sep 18 2020, 11:31 AM · Znuny

Sep 3 2020

NoFWDaddress added a comment to T187984: Update OTRS to the latest stable version (6.0.x).

Look good. thank you Akosiaris for all you work.

Sep 3 2020, 6:20 PM · Patch-For-Review, serviceops, User-notice, SRE, Znuny

Jul 10 2020

NoFWDaddress awarded T60763: Flow: no "Redirected from" and mediawiki.action.view.redirect on Flow pages. a Cookie token.
Jul 10 2020, 10:26 AM · Growth-Team-Filtering, Growth-Team, StructuredDiscussions