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RKumar_WMF (Rakhi)
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User Since
Jun 9 2021, 3:15 PM (154 w, 3 d)
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RKumar (WMF) [ Global Accounts ]

Recent Activity

Tue, May 21

RKumar_WMF added a comment to T356963: Recurring transaction information from dLocal console.

CID: 63627189 - This should have another transaction on 17th May since it is a recurring transaction in the dLocal console but I do not see any attempt made between 17th - 20th May. Is it the impact of this change?

Tue, May 21, 7:03 AM · Fundraising Sprint: ick(), Patch-For-Review, Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog
RKumar_WMF added a comment to T364792: Not capturing transactions in ZAR.

Do you have the list of transactions that were impacted?

Tue, May 21, 7:01 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Mon, May 20

RKumar_WMF created T365348: Re-try data prior to Auto-Rescue was enabled.
Mon, May 20, 10:44 AM · Fundraising Sprint: justWork(), Fundraising-Backlog

Thu, May 16

RKumar_WMF added a comment to T365106: Enable Recurring for SEPA transactions in all EU countries.

https://phabricator.wikimedia.org/T324520 - SEPA direct debit as mainstream payment method in EU campaigns. Adding here for reference.

Thu, May 16, 8:54 AM · Fundraising Sprint: justWork(), Fundraising-Backlog
RKumar_WMF created T365106: Enable Recurring for SEPA transactions in all EU countries.
Thu, May 16, 8:52 AM · Fundraising Sprint: justWork(), Fundraising-Backlog
RKumar_WMF created T365100: Enable Retry logic for ACH transactions.
Thu, May 16, 8:31 AM · Fundraising Sprint: justWork(), Fundraising-Backlog

Mar 8 2024

RKumar_WMF added a comment to T356963: Recurring transaction information from dLocal console.

Let us use “Wikimedia foundation (recurring)”. TY.

Mar 8 2024, 6:38 AM · Fundraising Sprint: ick(), Patch-For-Review, Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog
RKumar_WMF added a comment to T356963: Recurring transaction information from dLocal console.

Yes, looks good. The phone number appearing is something you have added or is it from dLocal?

Mar 8 2024, 5:30 AM · Fundraising Sprint: ick(), Patch-For-Review, Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog

Mar 7 2024

RKumar_WMF added a comment to T324517: Add ACH payment type for US donation processing.

Got it. Thanks.

Mar 7 2024, 8:00 AM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog
RKumar_WMF added a comment to T324517: Add ACH payment type for US donation processing.

Also, do we have re-try logic in place for ACH?

Mar 7 2024, 6:30 AM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog

Mar 6 2024

RKumar_WMF added a comment to T324517: Add ACH payment type for US donation processing.

Can you please provide the recurring link too @AnnWF ?

Mar 6 2024, 7:44 AM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog

Feb 27 2024

RKumar_WMF added a comment to T356962: New country South Korea via Adyen.

Please hold on to this since approvals are still in process.

Feb 27 2024, 5:40 AM · Fundraising-Backlog

Feb 22 2024

RKumar_WMF added a comment to T356962: New country South Korea via Adyen.

Update the sheet but this still needs to be reviewed with service provider

Feb 22 2024, 11:00 AM · Fundraising-Backlog

Feb 21 2024

RKumar_WMF added a comment to T356962: New country South Korea via Adyen.

https://docs.google.com/spreadsheets/d/1_wi9jNJTeg9I3YAEorFDwv7cFykSRTlNbV1W_hntIx0/edit#gid=0 - shared doc. I will update it as and when I have more information. For now, please let me know what else is required. @AKanji-WMF - TY.

Feb 21 2024, 11:38 AM · Fundraising-Backlog

Feb 8 2024

RKumar_WMF created T356963: Recurring transaction information from dLocal console.
Feb 8 2024, 7:19 AM · Fundraising Sprint: ick(), Patch-For-Review, Fundraising Sprint: didAnyoneTryThis(), Fundraising-Backlog
RKumar_WMF created T356962: New country South Korea via Adyen.
Feb 8 2024, 7:09 AM · Fundraising-Backlog

Feb 7 2024

RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

Message from dLocal:

Feb 7 2024, 6:32 AM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 25 2024

RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

PIX is not working. Error code: 204223431.9. Please check.

Jan 25 2024, 4:06 PM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

Sent email to dLocal to enable ACH.

Jan 25 2024, 7:12 AM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 24 2024

RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

Please note in the past when we would select Bank transfer option, we used to get the icons to select from on the donation form:

Jan 24 2024, 4:34 PM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

Below message from dLocal: @Cstone

Jan 24 2024, 4:31 PM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 23 2024

RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

Jan 23 2024, 4:08 AM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T355371: Issue with bank transfer payments in Brazil .

As far as I know we did not turn it off since we had it enabled in the month of November when we did external test, so please enable asap since we have Pre-test scheduled tomorrow. Thank you @Cstone

Jan 23 2024, 4:04 AM · MW-1.42-notes (1.42.0-wmf.19; 2024-02-20), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 11 2024

RKumar_WMF added a comment to T354357: DLocal recurring cancel not sticking.

Thank you, however, the pre-notification does not carry any action, it is just FYI sorts, so donor does not have any way to approve it. @Damilare

Jan 11 2024, 6:33 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 10 2024

RKumar_WMF added a comment to T354357: DLocal recurring cancel not sticking.

Response from dLocal:

Jan 10 2024, 5:30 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jan 5 2024

RKumar_WMF added a comment to T354357: DLocal recurring cancel not sticking.

@Damilare - After reading all notes here I am a little unsure if you still want us to reach out to dLocal for "@EMartin It would be good to know if Dlocal offers a method by which we can cancel a payment during the pre-notification phase on our end.". Please let me know.

Jan 5 2024, 7:40 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Dec 5 2023

RKumar_WMF created T352771: Matching Gift information link broken.
Dec 5 2023, 2:42 PM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Nov 13 2023

RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

Hi @AnnWF Wenjun- The above question is for whom? Do you want me to ask Adyen?

Nov 13 2023, 1:23 PM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Nov 6 2023

RKumar_WMF added a comment to T349857: Enable all payment methods for LATAM pre-test in Q2.

@AnnWF - The recurring links are giving me "Unsupported Card"error. Please review in the sheet, I have attached the screen shots.

Nov 6 2023, 9:52 AM · Fundraising Tech - Chaos Crew, Fundraising Sprint Uptown cURL

Nov 3 2023

RKumar_WMF added a comment to T349857: Enable all payment methods for LATAM pre-test in Q2.

@AnnWF - Great. Thank you.

Nov 3 2023, 5:24 AM · Fundraising Tech - Chaos Crew, Fundraising Sprint Uptown cURL

Nov 2 2023

RKumar_WMF added a comment to T349857: Enable all payment methods for LATAM pre-test in Q2.

I tried to update the URL with recurring =1 but it did not show up. Can you please update this sheet row numnber 34 onwards: https://docs.google.com/spreadsheets/d/1QbXZVJFdIzAhJgF8idkD7DCKMvdOyU2ON3BWQfenw6A/edit?pli=1#gid=834772583

Nov 2 2023, 8:41 AM · Fundraising Tech - Chaos Crew, Fundraising Sprint Uptown cURL
RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

I am unable to send BIN since the donation has not come through. But I am checking if sending previous donation BIN would help.

Nov 2 2023, 7:41 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Oct 30 2023

RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

Further from Adyen:

Oct 30 2023, 2:01 PM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog
RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

From Adyen:

Oct 30 2023, 11:44 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog
RKumar_WMF added a comment to T349857: Enable all payment methods for LATAM pre-test in Q2.

All banner links given do not show recurring option, can you please provide? Also, please confirm that recurring is only available for credit cards for all LATAM countries.

Oct 30 2023, 11:26 AM · Fundraising Tech - Chaos Crew, Fundraising Sprint Uptown cURL

Oct 28 2023

RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

@AnnWF - Does this mean Adyen needs to fix this on their side?

Oct 28 2023, 6:01 PM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Oct 27 2023

RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

Adyen Support
1:06 PM (1 hour ago)
to emartin@wikimedia.org, jake.leininger@adyen.com, me

Oct 27 2023, 8:38 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog
RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

Email from Adyen, can FR-tech please respond on this?

Oct 27 2023, 8:38 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Oct 26 2023

RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

Above email is from Adyen, so if FR-tech can give the information on it would be helpful to send it to Adyen team for further information.

Oct 26 2023, 9:40 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog
RKumar_WMF added a comment to T349600: Log client side error for adyen to look into "Typed card number does not match card brand" errors.

In order to investigate further why some shoppers are getting error “Typed card number doesn’t match card brand” when trying to make a donation can you please provide:
Which integration type are you using? Components / Drop-in or APIs?
A screen recording showing the issue. Please make sure to have the Developer Tools open on the Console and Network tab so that we can see if any error is being displayed.

Oct 26 2023, 8:45 AM · MW-1.42-notes (1.42.0-wmf.9; 2023-12-12), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Oct 17 2023

RKumar_WMF added a comment to T346814: Internal test: for validate all dlocal submethods .

Mexico - Bank transfer option is not showing up on the donation form:

Oct 17 2023, 6:05 PM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T346814: Internal test: for validate all dlocal submethods .

For CL - When donor is trying to use Bank transfer, he is facing below issue:

Oct 17 2023, 5:47 PM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T344645: All Ingenico/Worldline active tokens will be migrated to Adyen.

Adyen has responded to the query. Since FR-tech is already copied on the emails, I am not posting the updates here. Please let me know if you would like me to.

Oct 17 2023, 8:18 AM · Fundraising Sprint - Yesterday (UTC), Fundraising Sprint Uptown cURL, Fundraising-Backlog
RKumar_WMF added a comment to T346814: Internal test: for validate all dlocal submethods .

@AnnWF - For CL - The cash payment method is not appearing on the donation form.

image.png (780×384 px, 80 KB)
Please let me know how can we test that? Ty.

Oct 17 2023, 6:29 AM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Tech - Chaos Crew, Fundraising-Backlog
RKumar_WMF added a comment to T346814: Internal test: for validate all dlocal submethods .

@AnnWF - The tester in Brazil tried to use Mastercard which serves both as Credit and Debit but when she completed the donation, there was no option to select debit and our process automatically used it as credit. CID: 11340928. Can you please let me know how can donor select debit function of the same card which can be used both as credit and debit?

Oct 17 2023, 6:25 AM · MW-1.42-notes (1.42.0-wmf.21; 2024-03-05), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Oct 16 2023

RKumar_WMF added a comment to T344645: All Ingenico/Worldline active tokens will be migrated to Adyen.

From Ingenico team:

Oct 16 2023, 7:22 AM · Fundraising Sprint - Yesterday (UTC), Fundraising Sprint Uptown cURL, Fundraising-Backlog

Oct 12 2023

RKumar_WMF created T348725: Renew Paypal API Certificate by September 19, 2024.
Oct 12 2023, 9:35 AM · Fundraising-Backlog

Oct 6 2023

RKumar_WMF added a comment to T346101: Donation amount in Civi does not match the donation amount received at dLocal.

I am trying to replicate the issue but when i click on the link given, I am getting error:

Oct 6 2023, 7:18 AM · MW-1.42-notes (1.42.0-wmf.1; 2023-10-17), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog
RKumar_WMF added a comment to T348258: Indian donor charged twice for second installment of recurring donation.

Does this mean we need to manually refund or will FR-Tech do it?

Oct 6 2023, 6:39 AM · Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Sep 18 2023

RKumar_WMF added a comment to T346101: Donation amount in Civi does not match the donation amount received at dLocal.

DLocal confirmed there is no issue reported on their end.

Sep 18 2023, 2:58 PM · MW-1.42-notes (1.42.0-wmf.1; 2023-10-17), Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Sep 11 2023

RKumar_WMF added a comment to T338523: AMEX rejected transactions through Ingenico are to be ported to Adyen.

Before procceding to import these tokens I'd like to confirm with Wikimedia team the following:

Sep 11 2023, 6:19 AM · Fundraising Sprint This LAN is your LAN, Fundraising-Backlog

Sep 4 2023

RKumar_WMF added a comment to T328964: Change non campaign markets from Ingenico to Adyen.

Please keep docal.

Sep 4 2023, 7:01 AM · Fundraising Sprint Rasberry Pi Beret 👩🏽‍🎨, MW-1.41-notes (1.41.0-wmf.26; 2023-09-12), Fundraising-Backlog

Aug 17 2023

RKumar_WMF added a comment to T338523: AMEX rejected transactions through Ingenico are to be ported to Adyen.

Email from Adyen:

Aug 17 2023, 10:04 AM · Fundraising Sprint This LAN is your LAN, Fundraising-Backlog

Aug 2 2023

RKumar_WMF added a comment to T340242: We need to list of canceled recurrings in India to send to dLocal for them to stop sending pre-notification texts to donors.

Great. So will you make a new search kit and share with me? Ty.

Aug 2 2023, 5:03 AM · Fundraising-Backlog

Jul 27 2023

RKumar_WMF added a comment to T342328: Need a list of active monthly recurring subscription for India .

This is great, thank you. So the subscriptions that are not billed after April, are already rejected three times, for example: CID: 45016267, should not this be in "Canceled" status now? So basically, after how many tries will the subscription moves to "canceled" status?

Jul 27 2023, 7:19 AM · Fundraising-Backlog
RKumar_WMF added a comment to T340242: We need to list of canceled recurrings in India to send to dLocal for them to stop sending pre-notification texts to donors.

I took the list of recurring created between April-June 2023 which is around 2500 subscriptions. I checked a sample size of 100 manually and 98/100 were canceled. We would like review the list of canceled donations so that we can analyse the reasons for cancelations and assess if we need to reach out to these donors to ask them to restart. Also, the pre-notifications are being sent even for canceled recurrings so dLocal team needs tokens dlocal returned in the subscription creation to stop sending pre-notifications.

Jul 27 2023, 6:36 AM · Fundraising-Backlog

Jul 26 2023

RKumar_WMF created T342723: Certificate replacement for “signed.adyen.com" domains on August 30th, 2023.
Jul 26 2023, 5:55 AM · Fundraising-Backlog

Jul 25 2023

RKumar_WMF added a comment to T342328: Need a list of active monthly recurring subscription for India .

@AKanji-WMF - The issue is that these donors have not been billed yet after their first debit when we were on Monthly option, so we need to either find a way to start their billing by moving them to On Demand or cancel their subscription and ask them to restart. @Cstone - Can you please point me to search kit so that I can get the data.

Jul 25 2023, 5:15 AM · Fundraising-Backlog

Jul 20 2023

RKumar_WMF created T342328: Need a list of active monthly recurring subscription for India .
Jul 20 2023, 9:06 AM · Fundraising-Backlog

Jul 7 2023

RKumar_WMF added a comment to T340242: We need to list of canceled recurrings in India to send to dLocal for them to stop sending pre-notification texts to donors.

This is one-time thing for the subscription created before we moved to On Demand.

Jul 7 2023, 6:57 AM · Fundraising-Backlog

Jun 23 2023

RKumar_WMF created T340242: We need to list of canceled recurrings in India to send to dLocal for them to stop sending pre-notification texts to donors.
Jun 23 2023, 6:24 PM · Fundraising-Backlog

Jun 7 2023

RKumar_WMF created T338309: Pre-notification received although the recurring set up is canceled in Civi - India.
Jun 7 2023, 11:17 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

May 9 2023

RKumar_WMF created T336287: Update the information on donation form for Netherlands: update the word from "uw" to "je".
May 9 2023, 5:30 PM · MW-1.41-notes (1.41.0-wmf.10; 2023-05-23), Fundraising Tech - Chaos Crew, Fundraising-Backlog

Apr 28 2023

RKumar_WMF added a comment to T328717: Add Online Banking for Czech Republic.

Tested donation using online bank transfer and everything looks good. CID: 59554903

Apr 28 2023, 9:25 AM · MW-1.41-notes (1.41.0-wmf.9; 2023-05-15), Fundraising Sprint Istanbool (not Constantidouble), Fundraising Sprint Go Your Own Pay, Fundraising-Backlog

Apr 17 2023

RKumar_WMF created T334835: Recurring Donations in India failed during the Banner Pre-test .
Apr 17 2023, 11:23 AM · Fundraising-Backlog

Apr 5 2023

RKumar_WMF added a comment to T333857: Add optional phone number field for DLocal one-time UPI.

All looks good on the clarity part of the message however now on the next screen the field to enter phone number is not appearing. So this is not relevant anymore I guess.

Apr 5 2023, 5:55 AM · MW-1.41-notes (1.41.0-wmf.4; 2023-04-10), Fundraising Sprint Go Your Own Pay, Fundraising-Backlog, FR-dlocal

Mar 27 2023

RKumar_WMF closed T333205: One-time UPI Payment in India - QR code not reading as Resolved.
Mar 27 2023, 5:55 PM · Fundraising-Backlog
RKumar_WMF added a comment to T333205: One-time UPI Payment in India - QR code not reading.

Closing since the issue in on dLocal's side.

Mar 27 2023, 5:54 PM · Fundraising-Backlog
RKumar_WMF added a comment to T333205: One-time UPI Payment in India - QR code not reading.

Screenshot 2023-03-27 at 10.51.03 PM.png (1×2 px, 1 MB)

Mar 27 2023, 5:31 PM · Fundraising-Backlog
RKumar_WMF created T333205: One-time UPI Payment in India - QR code not reading.
Mar 27 2023, 5:29 PM · Fundraising-Backlog

Jan 30 2023

RKumar_WMF created T328344: Transaction not found in Adyen. Error Reference 157787384.1.
Jan 30 2023, 6:05 PM · Fundraising-Backlog

Oct 31 2022

RKumar_WMF added a comment to T322038: Delay in transactions settling. .

Thank you!

Oct 31 2022, 6:11 PM · User-greg, Fundraising Sprint Turtles that are robotic that destroy the whole world with their foot theory, Fundraising-Backlog
RKumar_WMF created T322038: Delay in transactions settling. .
Oct 31 2022, 3:27 PM · User-greg, Fundraising Sprint Turtles that are robotic that destroy the whole world with their foot theory, Fundraising-Backlog

Sep 27 2022

RKumar_WMF added a comment to T316389: Amazon requesting URL removal to avoid violation.

Update from Amazon team -

Sep 27 2022, 4:53 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Aug 22 2022

RKumar_WMF added a comment to T314753: Use nightly rather than weekly audit file for Adyen.

Adyen PSP 122781361.1 has still not come to Civi. There is one difference that I noticed is that it says it was "settled externally". The transaction was settled on Jul 22, 2022.

Aug 22 2022, 2:16 PM · Patch-For-Review, Fundraising Sprint Solid State Spaghetti, Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Sprint Potato, Fundraising-Backlog

Aug 7 2022

RKumar_WMF added a comment to T313826: Donation shows in Adyen but not in Civi - NL.

The manually settled transaction was supposed to come in the recent audit file on Aug 5 but is not yet found in Civi.
PSP Adyen reference #: 122781361.1

Aug 7 2022, 5:51 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Jul 29 2022

RKumar_WMF added a comment to T313528: 3DS needed on CarteBaincaire in France.

29th July 5 pm PST (0:00 UTC) 13:30pm India time (8:00 am UTC)
Total transactions received: 828
Authorized/Settled: 589
Auth rate: 71%
Total Rejections: 239
Rejection rate: 29%
3d-secure 2: Authentication failed: 196 (82% of total rejections)

Jul 29 2022, 8:20 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog
RKumar_WMF added a comment to T313826: Donation shows in Adyen but not in Civi - NL.

Could you please review transaction PSP reference number 121585092.1? This transaction was settled manually but it never made to Civi.

Jul 29 2022, 4:44 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog
RKumar_WMF added a comment to T313702: Recurring set up at Adyen but not in Civi.

Yes, I am thinking they are recurring set up in Adyen but not in Civi. Thanks for sharing the documentation.

Jul 29 2022, 4:01 AM · Fundraising-Backlog

Jul 28 2022

RKumar_WMF added a comment to T313528: 3DS needed on CarteBaincaire in France.

I ran a report and do see 350+ Carte Bancaire transactions in Refused status in the Adyen console. The reason code is Acquirer response
3D Not Authenticated (3d-secure 2: Authentication failed).

Jul 28 2022, 9:46 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Jul 26 2022

RKumar_WMF created T313826: Donation shows in Adyen but not in Civi - NL.
Jul 26 2022, 4:27 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog
RKumar_WMF added a comment to T313325: iDeal donation flow broken.

CID: 56291613 iDeal donation completed without any issues. Thank you page as well as Thank you email received as expected. Transaction shows in Adyen console as well.

Jul 26 2022, 7:41 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, FR-donorservices
RKumar_WMF added a comment to T313702: Recurring set up at Adyen but not in Civi.

By email I am searching in Civi. I get the email from Adyen after searching with the PSP reference number provided in the chargeback notification email that I receive.

Jul 26 2022, 6:30 AM · Fundraising-Backlog

Jul 25 2022

RKumar_WMF created T313702: Recurring set up at Adyen but not in Civi.
Jul 25 2022, 6:26 AM · Fundraising-Backlog

Jun 23 2022

RKumar_WMF created T311211: Renewal of gcsip.com certificates.
Jun 23 2022, 9:21 AM · Fundraising-Backlog

Jun 21 2022

RKumar_WMF added a comment to T310550: new way to handle session dead.

Can we ask donor to retry or will the new donation try would also get rejected? @AnnWF

Jun 21 2022, 5:13 PM · Fundraising-Backlog

May 10 2022

RKumar_WMF added a comment to T306356: LATAM donors receiving esES thank you email instead of esMX.

The test donations were made in March and April. CID: 54914851 and 54911284.

May 10 2022, 9:04 AM · Patch-For-Review, Fundraising-Backlog

May 9 2022

RKumar_WMF added a comment to T306356: LATAM donors receiving esES thank you email instead of esMX.

Hi - I sent the below link to the tester to make a test donation. After completing the donation, the tester received the TY email that she sent to me and I forwarded the same to @CDenes_WMF . So I the tester received the Spanish-SPAIN copy instead of LATAM copy.

May 9 2022, 9:36 AM · Patch-For-Review, Fundraising-Backlog

Apr 28 2022

RKumar_WMF added a comment to T306356: LATAM donors receiving esES thank you email instead of esMX.

@CDenes_WMF - sent over email the Thank you email from tester.

Apr 28 2022, 9:32 AM · Patch-For-Review, Fundraising-Backlog

Apr 27 2022

RKumar_WMF added a comment to T306356: LATAM donors receiving esES thank you email instead of esMX.

CID: 54914851 tried, the donation went to Ingenico instead of dLocal. Also the Thank You email sender is still Maryana. please see below:

image.png (1×750 px, 302 KB)

Apr 27 2022, 7:09 AM · Patch-For-Review, Fundraising-Backlog

Apr 21 2022

RKumar_WMF added a comment to T306356: LATAM donors receiving esES thank you email instead of esMX.

Credit Card: https://payments.wikimedia.org/index.php?title=Special:AstropayGateway&appeal=JimmyQuote&payment_method=cc&recurring=&uselang=es&language=es&currency=PEN&amount=7&country=PE&ffname=astropay-pe&utm_campaign=internal_test

Apr 21 2022, 4:58 PM · Patch-For-Review, Fundraising-Backlog

Apr 7 2022

RKumar_WMF added a comment to T304014: PIX workflow in Dlocal/Brazil.

PIX retested successfully. No issues were reported. CID: 54914490. Ty.

Apr 7 2022, 11:22 AM · FR-Brazil, FR-dlocal, Fundraising-Backlog

Apr 6 2022

RKumar_WMF added a comment to T300920: Enable Monthy Convert for Bundle Countries and Sweden.

Transaction completed but no recurring transaction was started. I selected yes to monthly convert but it only appears as one time. Says it is recurring in Adyen, but not in Civi.

Apr 6 2022, 5:39 PM · Fundraising Sprint Discworld reformatted as ntfs, Fundraising Sprint Cheese String Theory, MW-1.38-notes (1.38.0-wmf.22; 2022-02-14), FR-payments-general, FR-Adyen, Fundraising-Backlog
RKumar_WMF reopened T300920: Enable Monthy Convert for Bundle Countries and Sweden as "Open".

Hi - Evelyn is testing for a few countries and she ran into trouble while testing for Romania. She was able to create one-time but recurring she could not. Could you please check? Thank you.

Apr 6 2022, 5:24 PM · Fundraising Sprint Discworld reformatted as ntfs, Fundraising Sprint Cheese String Theory, MW-1.38-notes (1.38.0-wmf.22; 2022-02-14), FR-payments-general, FR-Adyen, Fundraising-Backlog
RKumar_WMF reopened T300920: Enable Monthy Convert for Bundle Countries and Sweden, a subtask of T283834: Monthly convert amounts should be set in config, as Open.
Apr 6 2022, 5:24 PM · MW-1.38-notes (1.38.0-wmf.21; 2022-02-07), fundraising Sprint Black Hole Fillings, MediaWiki-extensions-DonationInterface, Recurring-Donations, Fundraising-Backlog
RKumar_WMF added a comment to T300920: Enable Monthy Convert for Bundle Countries and Sweden.

Hi - Evelyn is testing for a few countries and she ran into trouble while testing for Romania. She was able to create one-time but recurring she could not. Could you please check? Thank you.

Apr 6 2022, 5:23 PM · Fundraising Sprint Discworld reformatted as ntfs, Fundraising Sprint Cheese String Theory, MW-1.38-notes (1.38.0-wmf.22; 2022-02-14), FR-payments-general, FR-Adyen, Fundraising-Backlog

Feb 10 2022

RKumar_WMF created T301480: Transaction canceled in Ingenico but not in Civi.
Feb 10 2022, 3:21 PM · Fundraising Sprint e^🥧👀=yum, Fundraising Sprint Discworld reformatted as ntfs, Fundraising-Backlog

Feb 9 2022

RKumar_WMF added a comment to T293508: Enable South Africa through Dlocal.

Error while using Bank transfer:

image.png (760×1 px, 233 KB)

Feb 9 2022, 7:43 AM · MW-1.39-notes (1.39.0-wmf.7; 2022-04-11), Fundraising Sprint Fibonachos, Fundraising Sprint e^🥧👀=yum, fundraising Sprint Black Hole Fillings, MW-1.38-notes (1.38.0-wmf.21; 2022-02-07), Fundraising Sprint Anti-matter doesn't matter, Patch-For-Review, fundraising sprint Yeet-coaster, Fundraising Sprint Xenomorph Petting Zoo, Fundraising-Backlog
RKumar_WMF added a comment to T293508: Enable South Africa through Dlocal.

Error while testing South Africa Credit/Debit card

Feb 9 2022, 7:39 AM · MW-1.39-notes (1.39.0-wmf.7; 2022-04-11), Fundraising Sprint Fibonachos, Fundraising Sprint e^🥧👀=yum, fundraising Sprint Black Hole Fillings, MW-1.38-notes (1.38.0-wmf.21; 2022-02-07), Fundraising Sprint Anti-matter doesn't matter, Patch-For-Review, fundraising sprint Yeet-coaster, Fundraising Sprint Xenomorph Petting Zoo, Fundraising-Backlog

Oct 25 2021

RKumar_WMF added a comment to T287995: server error seen when attempting to export long search kit list.

Tried for 17K lines and it worked. Thank you!

Oct 25 2021, 4:57 PM · fundraising-tech-ops, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog