User Details
- User Since
- Jun 9 2021, 3:15 PM (191 w, 4 d)
- Availability
- Available
- LDAP User
- Unknown
- MediaWiki User
- RKumar (WMF) [ Global Accounts ]
Mon, Jan 13
Cambodia - supported via Adyen accepted currency KHR.
Moldova - Not supported via Adyen so it is unaccepted country.
Iceland - Supported via Adyen but the currency should be EUR since the settlement does not happen in local currency.
Nov 19 2024
They may be for major gifts.
Oct 30 2024
Sep 11 2024
Sep 9 2024
The valid format for a ZIP code can vary by country, but for India, it must be exactly 6 digits (e.g., 110001).
Sep 5 2024
UPI declines are happening due to various reasons, such as invalid addresses, incorrect zip codes, and the use of invalid characters.
Aug 29 2024
We are still seeing drop off for iDeal on 28th Aug after the deployment of ideal 2.0.
Aug 28 2024
Please see below the from dLocal:
Aug 26 2024
More from Adyen "When I worked with a colleague this morning, who is in the Netherlands, we went to Wiki's payment page for Ideal. One aspect is that, in the default version of Ideal 2.0 there should not be a "select bank" aspect of the new checkout experience on Wiki's page, which we did observe on the page. So if you can double check with your tech team to either make sure that the implementation is completed or if there were any aspects done that were not so standard, that may be a factor for the implementation."
Aug 23 2024
Mandate information sent to dlocal
Aug 16 2024
Question from dlocal:
hi Jack - I am getting the below error:
Aug 14 2024
Hi @Cstone I am unable to find any of the sample CID listed in Civi. Can you please check? Ty.
Aug 7 2024
From dLocal regarding address -
From dLocal - This issue as been fixed and the donor's email are now generated correctly. We are working to get the list of all impacted donor, and will be sent shortly.
Aug 6 2024
@Cstone - This is due shortly, just wanted to check if you are working on it. Ty.
Jul 30 2024
Jul 26 2024
@Cstone - Are we not adding State and Postal Code in the address?
Thank you @Cstone
Jul 23 2024
House Number and Street Name/Locality
Village/Town/City
State
PIN Code:
@CaitVirtue - I am not sure how would you like to make it work for Major Gifts since I am not sure if we ever had INR 250K for a single donation from India. About how donor would perceive, it is a common practice to ask/give PAN for any transaction more than INR 50K so we should be good there. Let me know if you would like to jump on a call to talk through this.
Jul 20 2024
Jul 4 2024
Issue resolved by dlocal hence closing the ticket. Thank you.
Jul 2 2024
This is happening for both Visa and Master credit and debit cards.
Jun 21 2024
Jun 11 2024
Thank you!
May 21 2024
CID: 63627189 - This should have another transaction on 17th May since it is a recurring transaction in the dLocal console but I do not see any attempt made between 17th - 20th May. Is it the impact of this change?
Do you have the list of transactions that were impacted?
May 20 2024
May 16 2024
https://phabricator.wikimedia.org/T324520 - SEPA direct debit as mainstream payment method in EU campaigns. Adding here for reference.
Mar 8 2024
Let us use “Wikimedia foundation (recurring)”. TY.
Yes, looks good. The phone number appearing is something you have added or is it from dLocal?
Mar 7 2024
Got it. Thanks.
Also, do we have re-try logic in place for ACH?
Mar 6 2024
Can you please provide the recurring link too @AnnWF ?
Feb 27 2024
Please hold on to this since approvals are still in process.
Feb 22 2024
Update the sheet but this still needs to be reviewed with service provider
Feb 21 2024
https://docs.google.com/spreadsheets/d/1_wi9jNJTeg9I3YAEorFDwv7cFykSRTlNbV1W_hntIx0/edit#gid=0 - shared doc. I will update it as and when I have more information. For now, please let me know what else is required. @AKanji-WMF - TY.
Feb 8 2024
Feb 7 2024
Message from dLocal:
Jan 25 2024
PIX is not working. Error code: 204223431.9. Please check.
Sent email to dLocal to enable ACH.
Jan 24 2024
Please note in the past when we would select Bank transfer option, we used to get the icons to select from on the donation form:
Below message from dLocal: @Cstone
Jan 23 2024
As far as I know we did not turn it off since we had it enabled in the month of November when we did external test, so please enable asap since we have Pre-test scheduled tomorrow. Thank you @Cstone
Jan 11 2024
Thank you, however, the pre-notification does not carry any action, it is just FYI sorts, so donor does not have any way to approve it. @Damilare
Jan 10 2024
Response from dLocal:
Jan 5 2024
Dec 5 2023
Nov 13 2023
Hi @AnnWF Wenjun- The above question is for whom? Do you want me to ask Adyen?
Nov 6 2023
@AnnWF - The recurring links are giving me "Unsupported Card"error. Please review in the sheet, I have attached the screen shots.
Nov 3 2023
@AnnWF - Great. Thank you.
Nov 2 2023
I tried to update the URL with recurring =1 but it did not show up. Can you please update this sheet row numnber 34 onwards: https://docs.google.com/spreadsheets/d/1QbXZVJFdIzAhJgF8idkD7DCKMvdOyU2ON3BWQfenw6A/edit?pli=1#gid=834772583
I am unable to send BIN since the donation has not come through. But I am checking if sending previous donation BIN would help.
Oct 30 2023
Further from Adyen:
From Adyen:
All banner links given do not show recurring option, can you please provide? Also, please confirm that recurring is only available for credit cards for all LATAM countries.
Oct 28 2023
@AnnWF - Does this mean Adyen needs to fix this on their side?
Oct 27 2023
Adyen Support
1:06 PM (1 hour ago)
to emartin@wikimedia.org, jake.leininger@adyen.com, me
Email from Adyen, can FR-tech please respond on this?
Oct 26 2023
Above email is from Adyen, so if FR-tech can give the information on it would be helpful to send it to Adyen team for further information.
In order to investigate further why some shoppers are getting error “Typed card number doesn’t match card brand” when trying to make a donation can you please provide:
Which integration type are you using? Components / Drop-in or APIs?
A screen recording showing the issue. Please make sure to have the Developer Tools open on the Console and Network tab so that we can see if any error is being displayed.
Oct 17 2023
Mexico - Bank transfer option is not showing up on the donation form:
For CL - When donor is trying to use Bank transfer, he is facing below issue:
Adyen has responded to the query. Since FR-tech is already copied on the emails, I am not posting the updates here. Please let me know if you would like me to.
@AnnWF - For CL - The cash payment method is not appearing on the donation form.
Please let me know how can we test that? Ty.@AnnWF - The tester in Brazil tried to use Mastercard which serves both as Credit and Debit but when she completed the donation, there was no option to select debit and our process automatically used it as credit. CID: 11340928. Can you please let me know how can donor select debit function of the same card which can be used both as credit and debit?
Oct 16 2023
From Ingenico team:
Oct 12 2023
Oct 6 2023
I am trying to replicate the issue but when i click on the link given, I am getting error:
Does this mean we need to manually refund or will FR-Tech do it?
Sep 18 2023
DLocal confirmed there is no issue reported on their end.
Sep 11 2023
Before procceding to import these tokens I'd like to confirm with Wikimedia team the following:
Sep 4 2023
Please keep docal.
Aug 17 2023
Email from Adyen:
Aug 2 2023
Great. So will you make a new search kit and share with me? Ty.
Jul 27 2023
This is great, thank you. So the subscriptions that are not billed after April, are already rejected three times, for example: CID: 45016267, should not this be in "Canceled" status now? So basically, after how many tries will the subscription moves to "canceled" status?
I took the list of recurring created between April-June 2023 which is around 2500 subscriptions. I checked a sample size of 100 manually and 98/100 were canceled. We would like review the list of canceled donations so that we can analyse the reasons for cancelations and assess if we need to reach out to these donors to ask them to restart. Also, the pre-notifications are being sent even for canceled recurrings so dLocal team needs tokens dlocal returned in the subscription creation to stop sending pre-notifications.
Jul 26 2023
Jul 25 2023
@AKanji-WMF - The issue is that these donors have not been billed yet after their first debit when we were on Monthly option, so we need to either find a way to start their billing by moving them to On Demand or cancel their subscription and ask them to restart. @Cstone - Can you please point me to search kit so that I can get the data.
Jul 20 2023
Jul 7 2023
This is one-time thing for the subscription created before we moved to On Demand.
Jun 23 2023
Jun 7 2023
May 9 2023
Apr 28 2023
Tested donation using online bank transfer and everything looks good. CID: 59554903
Apr 17 2023
Apr 5 2023
All looks good on the clarity part of the message however now on the next screen the field to enter phone number is not appearing. So this is not relevant anymore I guess.
Mar 27 2023
Closing since the issue in on dLocal's side.