Thu, Feb 13
Wed, Feb 12
Tue, Feb 11
If we do add the shopping cart text back in, that will affect what it looks like on mobile as well. Here's what that would look like:
Mon, Feb 10
Thu, Feb 6
Yea, looks good. I'll move the ticket over to done.
Wed, Feb 5
Thu, Jan 23
Tue, Jan 21
Jan 15 2020
Jan 14 2020
Jan 8 2020
Jan 7 2020
Make a tokenized request for Adyen.
Dec 18 2019
Looks like there are many more like this, but we actually have a ticket for fixing them already. T217379
@MBeat33 Ok, looks like this is from an event back in 2018 when paypal sent us a bunch of cancel messages for subscriptions that weren't actually canceled. We attempted to fix all of them back then, but looks like this one and maybe some others slipped through the cracks. Looks like this was meant to be an active subscription and just the cancel date and reason was in error.
As an update to this, I've found some interesting things so far, and this may be two separate issues at the end of it.
Dec 12 2019
Ok, I've found the issue with my queries and fixed 'em up. I am seeing the monthly convert cancels now, but they still doesn't seem to be any significant commonality by date, utm_campaign, or utm_medium. It is looking like basic donor confusion to me.
Dec 11 2019
Ok, for recurring donations canceled in December of this year, they don't seem clumped by date and they have a variety of utm_campaigns and utm_sources, so no real commonality there.
Dec 10 2019
Dec 9 2019
This is fixed now. The patch to give monthly convert subscriptions the correct cycle day is live, and all existing monthly convert subscriptions have been updated to cycle on the correct day.
Dec 7 2019
Ok, making some progress on this. It definitely looks like it's something about monthly convert, and the bad news is that it's all of them. Every monthly convert seems to have it's initial recurrence date set correctly, but it's cycle day set to 1. What this means functionally is that it'll recur correctly the first time, but every time after that it will recur on the first of the month. The bad part of that is that everyone who converted in October recurred on 12/1. So there was some donor impact. I also still don't know why it's happening, just that it is.
Dec 4 2019
@EMartin could you give me some example donations, or point me at a list of them somewhere? I'll dig around the logs and see what I can find.
Dec 2 2019
Nov 25 2019
Nov 18 2019
Nov 15 2019
@MBeat33 The change shouldn't have any adverse effects, and could even have positive ones. Basically PayPal will just keep trying to process the donation every month, so it'll either keep failing due to the expired card, or if the donor updates their card it'll resume normally.
Presuming we still want to do this before we get to T230064, first steps are to contact PayPal and ask them to set MAXFAILEDATTEMPTS to 0 on all existing recurring subscriptions. @EMartin @MBeat33 Who is the best person at PayPal to contact, and which one of us should reach out?
Nov 13 2019
Nov 12 2019
@MBeat33 setting the number of retries to unlimited is the mechanism we're using to suppress the PayPal email saying we canceled it. They didn't have a better way to offer us to accomplish that.
Nov 7 2019
Ok, I've deployed a change that addresses the different behavior on MacOS browsers. Everything should work the same across all browsers now.
Nov 6 2019
Just for the record, what we're wanting here is for PayPal to mass update our recurring subscriptions everyone gets infinite retries. We don't think there's any kind of API for us to do that from our end.
Nov 5 2019
Ok, I've added an appeal with the requested text to payments wiki. Set the appeal to 'EndowmentQuote' to get it. Like so:
Nov 4 2019
Nov 1 2019
Oct 31 2019
Ok, took my best shot at the LIA, others can take a look here and revise as necessary.
At this point the requested fields in the sheet have all been filled out. Working my way through the LIA.
Wrong task, undoing comment.
Oct 30 2019
Oct 29 2019
Since this is over on PayPal's side of the fence we'll move this ticket over to the 'Blocked & Not FR-Tech' section of our Phab board, just for sprint board hygiene. If it needs our attention again, feel free to put it back in our backlog and we'll take another look.
Oct 21 2019
@MBeat33 Ok, confirmed that everything looks normal in our logs. From our end it looks like a successful donation, then the donor came back and donated again sometime later. Nothing unusual on our end.
Oct 17 2019
Looks like all the initial transactions were successful on our end.