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eyazi
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User Details

User Since
Jul 3 2019, 3:45 AM (125 w, 6 d)
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Eyazi [ Global Accounts ]

Recent Activity

Feb 21 2021

eyazi added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

IMHO, changing to an on-prem solution of OTRS 8 would be the worst decision.
You'd not only find yourself in a vendor lock (5 digits yearly by default) but would also support a company that just doesn't care about Open Source anymore.

Feb 21 2021, 2:21 AM · User-notice, SRE, Security, Znuny

Jul 31 2020

eyazi added a comment to T187984: Update OTRS to the latest stable version (6.0.x).

Not sure if you did, but you should also reset the Ticket::SearchIndexModule setting. Can be done on the interface if you have access or via console:

Jul 31 2020, 2:42 PM · Patch-For-Review, serviceops, User-notice, SRE, Znuny

Jul 14 2020

eyazi added a comment to T138915: OTRS database is "too large".

I'd like to list the benefits, of which most are already stated here, and add my two cents to the topic.

Jul 14 2020, 5:19 PM · database-backups, DBA, Znuny

Jun 19 2020

eyazi added a comment to T249884: OTRS should inform agents if we have received emails from the same address in the past.

If you're working a lot with not registered customers (normal inquiries from unknown emails), you have to get the information through the Customer Information Center, as you've mentioned it, even in version 6.0x and 7.0.x
The sidebar does show the number of open tickets of a customer, but only if that email address exists as a customer. In that case, it would show: "Open tickets (customer) (2)".

Jun 19 2020, 7:17 AM · Upstream, Znuny
eyazi added a comment to T187984: Update OTRS to the latest stable version (6.0.x).

I am doing OTRS upgrades on a daily basis and would love to help you guys out with the upgrading process.

Jun 19 2020, 6:37 AM · Patch-For-Review, serviceops, User-notice, SRE, Znuny
eyazi added a comment to T249884: OTRS should inform agents if we have received emails from the same address in the past.

Submitting ideas to IdeaScale will, unfortunately, be a waste of time, as new features will only be added to the newest version. They also don't really accept a lot of ideas from that page...

Jun 19 2020, 6:18 AM · Upstream, Znuny

Sep 4 2019

eyazi added a comment to T231954: Increase session length for OTRS ticket system.

That can be done by disabling the configuration "SessionCheckRemoteIP", enabling "SessionUseCookieAfterBrowserClose", and setting "SessionMaxTime" & "SessionMaxIdleTime" to "2592000".
I'd still suggest a "Keep me logged in/Stay signed in" button, which, depending on the check, makes the cookie a session cookie "SessionUseCookieAfterBrowserClose".

Sep 4 2019, 7:07 AM · Znuny

Jul 3 2019

eyazi added a watcher for Znuny: eyazi.
Jul 3 2019, 6:10 PM
eyazi added a member for Znuny: eyazi.
Jul 3 2019, 6:07 PM