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krobinson
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Sep 1 2017, 4:10 PM (257 w, 4 d)
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KRobinson (WMF) [ Global Accounts ]

Recent Activity

Mon, Aug 8

krobinson added a comment to T313854: Adyen donors think they are recurring July 2022.

@EMartin - to clarify that tracking doc you have shared refers to donors who actually set up recurring donations but did not intend to, and is possibly tied to https://phabricator.wikimedia.org/T313969, not this task.

Mon, Aug 8, 8:08 AM · Patch-For-Review, Fundraising Tech - Chaos Crew, fr-donorservices
krobinson updated the task description for T314753: Review Cadence of Audit Files for Manually settled Adyen Donations.
Mon, Aug 8, 7:12 AM · Fundraising-Backlog
krobinson created T314753: Review Cadence of Audit Files for Manually settled Adyen Donations.
Mon, Aug 8, 7:11 AM · Fundraising-Backlog

Fri, Jul 29

krobinson added a comment to T313528: 3DS needed on CarteBaincaire in France.

Just a little update with some of the qualitative feedback we've seen from donors since inviting the ones who had failed since Friday to retry en masse on Weds:

Fri, Jul 29, 9:07 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Thu, Jul 28

krobinson added a comment to T313528: 3DS needed on CarteBaincaire in France.

Unfortunately this doesn't seem to be an issue of the past: we've seen donors reporting errors since the email send an hour ago, and 800 declines all Carte Bancaire.

Thu, Jul 28, 9:14 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Wed, Jul 27

krobinson updated subscribers of T313854: Adyen donors think they are recurring July 2022.
Wed, Jul 27, 7:25 AM · Patch-For-Review, Fundraising Tech - Chaos Crew, fr-donorservices

Mon, Jul 25

krobinson updated subscribers of T313510: Civi emails and donations have different timestamps in the activities tab.

I know for the end of year donations push, we move something back to PT or Hawaiian time so donors donating on 31st Dec from anywhere in the US get their tax receipt with the correct year. @Eileenmcnaughton can likely provide context here.

Mon, Jul 25, 9:15 AM · Patch-For-Review, Fundraising-Backlog

Wed, Jul 13

krobinson added a comment to T310915: Bundle test unintended duplicate donations.

Just catching up on this - thank you for all of the context.
We will work to refund / cancel duplicates.

Wed, Jul 13, 7:06 AM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog

Tue, Jul 12

krobinson added a comment to T310915: Bundle test unintended duplicate donations.

If there is no other fix, is there any way we could change the message on the error page so it doesn't invite them to try again?

Tue, Jul 12, 3:29 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T310915: Bundle test unintended duplicate donations.

@TSkaff - confirmed via ZD 1136760 that is what they are seeing.

Tue, Jul 12, 3:18 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog
krobinson updated subscribers of T310915: Bundle test unintended duplicate donations.
Tue, Jul 12, 2:08 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T310915: Bundle test unintended duplicate donations.

Reopening this one as we are seeing many more of these come through since launching yesterday. Handful of examples:

Tue, Jul 12, 2:06 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog

Jun 22 2022

krobinson added a comment to T281731: Spanish Latam donors seeing English survey.

Thanks @KHaggard
We have asked for feedback on these and will let you know if donors confirm that to us (as we had the same idea). We have only seen this in Latam, and now 2 years in a row, so something does feel wonky, but as we don't have anything to go on and cannot reproduce, we'll just keep monitoring it for now.

Jun 22 2022, 7:26 AM · Thank-You-Page, Fundraising-Backlog

Jun 21 2022

krobinson updated subscribers of T311078: Civi shows duplicate PayPal donations.
Jun 21 2022, 4:41 PM · Fundraising Sprint Localhost Hospitality Studies, fr-donorservices, Fundraising-Backlog

Jun 20 2022

krobinson added a comment to T281731: Spanish Latam donors seeing English survey.

Reviving this phab task as Latam donors are (again) complaining they are seeing an English survey.

Jun 20 2022, 11:12 AM · Thank-You-Page, Fundraising-Backlog

Jun 19 2022

krobinson updated subscribers of T310915: Bundle test unintended duplicate donations.
Jun 19 2022, 2:27 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog

May 27 2022

krobinson added a comment to T309349: Currency code/currency symbol in Thank You emails received by Donors issues.

Thanks for opening this one up, Tomasz!

May 27 2022, 7:16 AM · Fundraising Sprint Machine Unlearning, Fundraising Sprint Localhost Hospitality Studies, Fundraising Sprint Kermit hopping principle, Unplanned-Sprint-Work, Fundraising Sprint Juggalology 2022, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog, FR-AutoTY-Email

May 16 2022

krobinson updated subscribers of T297915: move donation,donate, donations (otrs, wikimania) exim aliases from SRE to ITS.
May 16 2022, 7:20 AM · Znuny, fundraising-tech-ops, Infrastructure-Foundations, Mail, SRE

May 12 2022

krobinson added a comment to T308184: Currency sign missing from LATAM ty emails.

@KHancock99 pointed out this is an issue in English-language too - we had one confused Australian donor recently, whose receipt just shows $ in the opening line and $ in the footer.

May 12 2022, 8:57 AM · FR-AutoTY-Email, fr-donorservices, Fundraising-Backlog

May 9 2022

krobinson added a comment to T306576: Civi Message Template dynamic content is not populating currency code correctly.

Could we sit on this until the Civi fortnightly that @SHust will attend on 18th? I want to ensure we fully understand the implications here, as we don't want any trade offs to make it more confusing for donors. Thanks!

May 9 2022, 7:20 AM · Patch-For-Review, Fundraising Sprint High velocity swallows, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

May 4 2022

krobinson added a comment to T307217: Multiple donors showing duplicate billings via Ingenico.

Thanks @EMartin - we couldn't see duplicates either, so it seems to be how this is displaying for donors rather than something we can see.
The only screenshots we have are the ones @AMJohnson shared when she created the task, from two donors, although others report seeing the same thing.

May 4 2022, 11:20 AM · fr-donorservices, Fundraising-Backlog

Apr 20 2022

krobinson updated subscribers of T306479: Re-evaluate Fundraising database backup retention.
Apr 20 2022, 7:55 AM · fundraising-tech-ops, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
krobinson updated subscribers of T306357: Is sender editable in email template UI?.

Thanks for flagging @CDenes_WMF .

Apr 20 2022, 7:53 AM · FR-AutoTY-Email, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Mar 15 2022

krobinson updated subscribers of T303792: Merge redirecting to search results.
Mar 15 2022, 10:11 AM · Patch-For-Review, Fundraising Sprint e^🥧👀=yum, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Mar 14 2022

krobinson updated subscribers of T303565: Unusual amount of recurring CIDs "on hold" in Civi.

Follow up question to confirm behaviours @DStrine / @Eileenmcnaughton or others on fr-tech.

Mar 14 2022, 5:19 PM · fr-donorservices, Fundraising-Backlog

Feb 10 2022

krobinson created T301445: Donation form not loading for South African donors.
Feb 10 2022, 9:08 AM · MW-1.38-notes (1.38.0-wmf.22; 2022-02-14), fundraising Sprint Black Hole Fillings, Fundraising-Backlog

Feb 7 2022

krobinson added a comment to T301130: Italian donors receiving error message on successful donations.

We're tracking as we go so will have an idea of numbers once we've cleared the responses to email 1, in a day or so.

Feb 7 2022, 5:09 PM · Fundraising-Backlog
krobinson created T301130: Italian donors receiving error message on successful donations.
Feb 7 2022, 2:42 PM · Fundraising-Backlog

Jan 21 2022

krobinson updated subscribers of T94530: Make it easier to cancel recurring giving.

A donor just cancelled their recurrings due to no way to manage them themselves via an account, and quoted this task to us as they seemed to know it was something that had been requested before.

Jan 21 2022, 8:16 AM · Recurring-Donations, Fundraising-Backlog, Wikimedia-Fundraising

Jan 13 2022

krobinson added a comment to T299011: Deal with EOY emails that did NOT go out.

I don't feel we need to push them through. I'd rather just deal with them on an individual basis, if they request them.

Jan 13 2022, 3:52 PM · Patch-For-Review, Fundraising Sprint Anti-matter doesn't matter, fundraising sprint Yeet-coaster, Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Jan 12 2022

krobinson added a comment to T298925: EOY possible code related issue.

Yes agreed! We were just worried it was a bug. I think we can explain this away, and if it's only in the summary, we're good!

Jan 12 2022, 5:05 PM · fr-donorservices, Fundraising-Backlog
krobinson added a comment to T299011: Deal with EOY emails that did NOT go out.

Thanks Eileen!

Jan 12 2022, 8:41 AM · Patch-For-Review, Fundraising Sprint Anti-matter doesn't matter, fundraising sprint Yeet-coaster, Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog
krobinson updated subscribers of T299011: Deal with EOY emails that did NOT go out.
Jan 12 2022, 8:38 AM · Patch-For-Review, Fundraising Sprint Anti-matter doesn't matter, fundraising sprint Yeet-coaster, Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Jan 11 2022

krobinson added a comment to T298925: EOY possible code related issue.

Thanks for starting this @SHust.

Jan 11 2022, 8:48 AM · fr-donorservices, Fundraising-Backlog

Dec 29 2021

krobinson added a comment to T296881: applepay donations TY email doesn’t have the donor's name.

Also CID 54660337 / ZD #1073357 'Anonymous, your gift allows us to look far ahead.'
There aren't two names on the Civi record (only first name), so the workaround @Cstone applied doesn't seem to have worked here.

Dec 29 2021, 5:45 PM · Fundraising Sprint Anti-matter doesn't matter, MW-1.38-notes (1.38.0-wmf.18; 2022-01-17), Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T296881: applepay donations TY email doesn’t have the donor's name.

Opening this one back up as I'm not sure if we consider this one fixed, but we're still seeing pushback from donors, and are likely to feel it in January when we send the summary receipts.

Dec 29 2021, 5:12 PM · Fundraising Sprint Anti-matter doesn't matter, MW-1.38-notes (1.38.0-wmf.18; 2022-01-17), Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, fr-donorservices, Fundraising-Backlog

Dec 16 2021

krobinson added a comment to T297307: Forwards from VRT not making it to donate@.

Thanks @akosiaris - this part is indeed solved!

Dec 16 2021, 1:45 PM · fundraising-tech-ops, Znuny, Infrastructure-Foundations, Mail, SRE

Nov 18 2021

krobinson updated subscribers of T290253: Civi: EOY Auto Thank You Email Receipt - New content is ready for coding.

Thank you for all of the word on this! Can @MBeat33 and I please get some of the test emails sent our way once these are ready so we can do a review? Or would it be possible for @MBeat33 to be able to test some himself? We picked up on so many of the issues in previous years, it would put us at ease to be able to do some tests too!

Nov 18 2021, 10:01 AM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, Patch-For-Review, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Nov 2 2021

krobinson added a comment to T294514: Amazon Pay page sometimes not loading payment widgets.

@Ejegg just confirming you mean Amazon Pay (I misread Apple Pay) - Amazon Pay is not widely available to non-US donors, definitely not to French donors, so we haven't seen these.

Nov 2 2021, 10:04 AM · MediaWiki-extensions-DonationInterface, FR-Amazon, Fundraising-Backlog
krobinson updated subscribers of T294514: Amazon Pay page sometimes not loading payment widgets.

@TomaszGorski / @KHancock99 Have we seen any French donors note this? I didn't see any in error triage.

Nov 2 2021, 9:04 AM · MediaWiki-extensions-DonationInterface, FR-Amazon, Fundraising-Backlog

Oct 13 2021

krobinson updated subscribers of T293275: Dot instead of comma in Thank you email confirmation French-France, Italian-Italy and Spanish-Spain.
Oct 13 2021, 4:40 PM · FR-AutoTY-Email, Fundraising-Backlog, fr-donorservices
krobinson updated subscribers of T293131: Adyen: recent 'MediaWiki internal error - fatal exception' errors.
Oct 13 2021, 3:26 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog

Oct 7 2021

krobinson added a comment to T209666: Civi: does an underscore in an email address mess with dedupe script?.

Great catch, @MBeat33! Adding Katers in case this could affect any of the recent donor scans. @KHaggard FYI.

Oct 7 2021, 6:57 AM · fr-donorservices, Fr-CiviCRM-dedupe-FY2017/18
krobinson updated subscribers of T209666: Civi: does an underscore in an email address mess with dedupe script?.
Oct 7 2021, 6:56 AM · fr-donorservices, Fr-CiviCRM-dedupe-FY2017/18

Oct 4 2021

krobinson added a comment to T292409: Donors Seeing SSL Certificate error / unsafe site warning when trying to donate.

Thanks @Pcoombe - I'll ask comms

Oct 4 2021, 1:31 PM · Fundraising-Backlog
krobinson updated the task description for T292409: Donors Seeing SSL Certificate error / unsafe site warning when trying to donate.
Oct 4 2021, 11:46 AM · Fundraising-Backlog
krobinson updated the task description for T292409: Donors Seeing SSL Certificate error / unsafe site warning when trying to donate.
Oct 4 2021, 11:46 AM · Fundraising-Backlog
krobinson updated the task description for T292409: Donors Seeing SSL Certificate error / unsafe site warning when trying to donate.
Oct 4 2021, 11:46 AM · Fundraising-Backlog
krobinson created T292409: Donors Seeing SSL Certificate error / unsafe site warning when trying to donate.
Oct 4 2021, 11:43 AM · Fundraising-Backlog

Sep 14 2021

krobinson added a comment to T276183: Epic: Automatically send status 800 on prior donors stopped at 600.

Adding to @MBeat33 's comment above: will donors still see the error message they see when something gets caught at 600? As if we go ahead with this, I feel we need to ensure they don't see an error message, as settling something after we tell them it has failed as a new default feels like it could lead to donor confusion and disengagement in the long run, and more work and digging to figure out edge cases for Donor Relations.

Sep 14 2021, 9:29 AM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, fr-donorservices, fundraising sprint Quantum Leapfrog, Fundraising-Backlog

Aug 23 2021

krobinson updated subscribers of T289247: preSelect should simplify values with extra decimal places.
Aug 23 2021, 6:53 AM · donate.wikimedia.org
krobinson updated subscribers of T289386: Civi: monthly conversion TY email edits for enCA copy.
Aug 23 2021, 6:41 AM · fr-donorservices, Fundraising-Backlog, FR-AutoTY-Email

Jul 14 2021

krobinson updated subscribers of T283798: Recurring donors segmentation criteria Civi/Acoustic.
Jul 14 2021, 9:07 AM · fundraising sprint Quantum Leapfrog, fundraising sprint Parallel processing roller coaster, Patch-For-Review, fundraising sprint onion pit, fundraising Sprint NULL calorie food cart, fr-donorservices, Wikimedia-Fundraising-CiviCRM, FR-Email, Fundraising-Backlog

Jun 23 2021

krobinson updated subscribers of T285375: Production of new Auto Recurring Failure Email (multilingual).
Jun 23 2021, 8:41 AM · fundraising sprint onion pit, Patch-For-Review, fundraising Sprint NULL calorie food cart, FR-AutoTY-Email, Fundraising-Backlog

Jun 9 2021

krobinson updated subscribers of T284608: Japanese language form & TY page, but English TY email: recent tests.
Jun 9 2021, 8:47 AM · fr-donorservices, Fundraising-Backlog
krobinson updated subscribers of T284608: Japanese language form & TY page, but English TY email: recent tests.

Aha - so my theory was right then. Good to know this is new and we weren't all going bonkers.

Jun 9 2021, 8:46 AM · fr-donorservices, Fundraising-Backlog
krobinson updated subscribers of T284608: Japanese language form & TY page, but English TY email: recent tests.

Thanks for the context @Ejegg

Jun 9 2021, 6:41 AM · fr-donorservices, Fundraising-Backlog

Jun 4 2021

krobinson updated subscribers of T284143: Proposed changes to Thank You page - move chapters link up.
Jun 4 2021, 2:04 PM · Thank-You-Page
krobinson added a comment to T284143: Proposed changes to Thank You page - move chapters link up.

Thanks for the add!

Jun 4 2021, 2:04 PM · Thank-You-Page

May 25 2021

krobinson updated subscribers of T283524: Ingenico status 190s question.
May 25 2021, 6:22 AM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

May 24 2021

krobinson updated subscribers of T283158: Russian "country not supported" message for donate wiki.

Andrey already did a translation of an almost identical macro for our use - if it speeds it up, we could proof that one @CDenes_WMF. @TomaszGorski has the copy.

May 24 2021, 7:26 PM · donate.wikimedia.org

May 13 2021

krobinson created T282771: Lithuanian donation page shows old currency and not EUR.
May 13 2021, 8:04 AM · fr-donorservices, donate.wikimedia.org, Fundraising-Backlog

May 12 2021

krobinson added a comment to T282705: [M Lg] Accidental clicks outside of "Other monthly amount" modal window leads to confusing user experience.

Awesome find! Deferring to @MBeat33 to help you here.

May 12 2021, 4:30 PM · Wikimedia-Fundraising-Banners

May 11 2021

krobinson updated subscribers of T282497: Update contact email address on the ES error screen.
May 11 2021, 6:50 AM · fundraising sprint Legø Trampoline, Fundraising Sprint Ketchup Flume Ride, fundraising sprint Just in time roller coaster building, fr-donorservices, Fundraising-Backlog

May 4 2021

krobinson closed T273843: Civi: Unsubscribe CIDs with 'zero net' donations as Resolved.
May 4 2021, 4:06 PM · fr-donorservices, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM
krobinson added a comment to T273843: Civi: Unsubscribe CIDs with 'zero net' donations.

Closing this out as @KHaggard did some investigating and found out that:

May 4 2021, 4:06 PM · fr-donorservices, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

May 3 2021

krobinson created T281731: Spanish Latam donors seeing English survey.
May 3 2021, 4:03 PM · Thank-You-Page, Fundraising-Backlog

Apr 28 2021

krobinson added a comment to T281285: Brazilian donors seeing odd donation form.

Thank you for finding the workaround @Pcoombe

Apr 28 2021, 8:58 AM · FR-LATAM, Fundraising-Backlog

Apr 27 2021

krobinson updated subscribers of T281285: Brazilian donors seeing odd donation form.

Adding the email team who might be able to share the original links.
@nisrael @MNoorWMF @KHaggard any ideas?

Apr 27 2021, 5:46 PM · FR-LATAM, Fundraising-Backlog
krobinson added a comment to T281285: Brazilian donors seeing odd donation form.

ZD strips the responses of the links so we can't see them all, but these are the links from 943543 - does one of them look off?

Apr 27 2021, 5:40 PM · FR-LATAM, Fundraising-Backlog
krobinson added a comment to T281285: Brazilian donors seeing odd donation form.

@Ejegg They are all replying to the Brazilian fundraising email send that went out today, not coming from the banners.

Apr 27 2021, 5:36 PM · FR-LATAM, Fundraising-Backlog
krobinson created T281285: Brazilian donors seeing odd donation form.
Apr 27 2021, 4:38 PM · FR-LATAM, Fundraising-Backlog

Apr 26 2021

krobinson created T281091: Failed recurring donation attempts making it to status 600 in Ingenico .
Apr 26 2021, 8:24 AM · fr-donorservices, Fundraising Sprint Humongous bacteria petting zoo, Recurring-Donations, FR-Ingenico, Fundraising-Backlog

Apr 20 2021

krobinson updated subscribers of T271883: Civi: EoY recurring receipt email – 2021 catchall for retro.
  • We would definitely like to revamp this copy, although I'm not sure who would be responsible for this. We get negative feedback from donors about the tone of what is essentially a transactional receipt. I don't know who the new signee would be though. I'm guessing that's a question for @TSkaff, but if we do a rewrite I would love for DR to have input. Would Sophie handle that?
Apr 20 2021, 4:17 PM · FR-AutoTY-Email, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Apr 19 2021

krobinson added a comment to T276959: Creating exceptions for when to send the recurring expiry/fail email.

Michael is out this week, so I'm answering to keep this moving :)

Apr 19 2021, 1:29 PM · Epic, fr-donorservices, FR-AutoTY-Email, FR-Email, Fundraising-Backlog
krobinson updated subscribers of T272915: A solution to payments.wiki language "stickiness" .
Apr 19 2021, 6:42 AM · MediaWiki-extensions-DonationInterface, Fundraising-Backlog

Apr 16 2021

krobinson created T280364: Indian PAN messaging on Latam donation forms.
Apr 16 2021, 2:16 PM · fr-donorservices, Fundraising-Backlog

Jan 8 2021

krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Opening this one back up as we received an inquiry from a donor who got the fail notice for their January donation when it actually succeeded.

Jan 8 2021, 1:46 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 14 2020

krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thank you @jgleeson :)

Dec 14 2020, 2:07 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 13 2020

krobinson added a comment to T269907: Amazon unresponsive donation form Dec 2020.

Yes, we definitely saw donors reporting Amazon issues before that peak on 12/10.

Dec 13 2020, 6:23 PM · FR-Amazon, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Can I confirm if we have a list of all those who received the email but whose donation didn't actually cancel and is still continuing?

Dec 13 2020, 6:22 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 10 2020

krobinson updated subscribers of T269372: Civi: Recur fail message sent to donor w/non-failed donation.

I think we may need to escalate the priority of this bug.

Dec 10 2020, 12:35 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 7 2020

krobinson added a comment to T269185: Monitor the return of RML import in December.

Hi all, just to chime in here, this is actually causing workflow issues for DS.

Dec 7 2020, 1:04 PM · Fundraising Sprint Zeitgeistbusters, Fundraising Sprint Yellow hornets of kindness and healing, fr-donorservices, Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Nov 16 2020

krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

Oh - and no need to track them. The idea behind these emails is to just keep them donating - if they already realized and set a new one up themselves, then we don't need to reach out.

Nov 16 2020, 2:21 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

We would love to skip @jgleeson ! If there is a way to scan and remove those who have an active donation from these automated emails, it would save us a big headache and donor confusion.

Nov 16 2020, 2:19 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 8 2020

krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

You're right @mepps! I just checked out a couple of recent responses to TY emails in Spanish and the unsub page is indeed in English, despite the TY email being in Spanish.

Sep 8 2020, 7:09 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

Yes, these are donors who realise their card is going to expire or has been stolen and the donation will fail/cancel, so they create a new one themselves without ever reaching out to us. A scan prior to sending the automated failure message would resolve this.

Sep 8 2020, 6:44 AM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 7 2020

krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

We had another example of a confused donor:
CID 14238272 / ZD 796016. Donor created a new recurring on 08/31, replacing old donation that processed each month on 5th. When donation failed on 09/05 they received our follow up email, despite the new donation being in place.

Sep 7 2020, 10:08 AM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 3 2020

krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

@mepps did you notice the first comment about the extra -fr in the URL? We noticed that removing it sends people to the correct language version of the page. Not sure if that helps. If you can access their tickets in Zendesk you can see their actual unique URLs.

Sep 3 2020, 8:57 AM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog

Sep 2 2020

krobinson added a comment to T261870: frFR contacts not updating in Acoustic.

@KHaggard thanks for the update. Let me know if you need more examples.

Sep 2 2020, 5:19 PM · Fundraising Sprint Raw data never hurt anyone, fr-donorservices, FR-Email, Fundraising-Backlog
krobinson added a comment to T261870: frFR contacts not updating in Acoustic.

More examples:
CID 35353995 / donated 08/25 / received email today in French
CID 7748626 / donated 08/28 / received email today in French
CID 16626014 / donated 08/25 / received email today in French

Sep 2 2020, 4:19 PM · Fundraising Sprint Raw data never hurt anyone, fr-donorservices, FR-Email, Fundraising-Backlog
krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

Here's some more from TY emails sent today:
CID 45726420; 7873343; 27105373; 45673086

Sep 2 2020, 4:09 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog

Aug 19 2020

krobinson created T260814: French TY email sending donors to unsubscribe page in English.
Aug 19 2020, 4:20 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T259168: TY Email Decimals/Commas.

We are seeing more examples of this with the multilingual bundle, and French campaign, just FYI. A Catalan donor picked up on it:
#783819 / CID 45214430: “A suggestion to improve. In Catalan, as in most Romance languages, decimals are never written with a period, but with a comma. For example: € 2,35 (incorrect € 2.35)."

Aug 19 2020, 7:23 AM · Fundraising-Backlog

Aug 13 2020

krobinson added a comment to T259762: Extra decimals on Other amount field gets PTF riled up.

Is is possible to limit it to two digits after the "." or "," so that punctuation is only used for decimals of the currency and not whole amounts? ie. not used to separate thousands? Or are they standard in some places? Can we see if donors insert these commas or periods regularly for denominations into the thousands?

Aug 13 2020, 9:25 AM · Wikimedia-Fundraising-Banners, fr-donorservices

Jul 28 2020

krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

WE also proactively refunded all these ones that were duplicates. Not sure if more examples are helpful...?
Ingenico order ID:
7000336665
7000325872
7000330263
7000323237
7000331765
7000331122
7000325630
7000322668
7000330592
7000327377
7000327543
7000330305
7000328103
7000322277
7000324069
7000321311
7000321024
7000325913
7000326939
7000330541
7000331661
7000328191
7000321149
7000328778

Jul 28 2020, 3:00 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog
krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

We have seen more donors reporting this again after today's email send. A handful of donors reached out to us and we refunded duplicates, and a scan of around 8k of the donations threw up 20 or so more duplicate donations. Nowhere near the volume we saw last week, but it feels like something is still amiss:

Jul 28 2020, 2:05 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog

Jul 24 2020

krobinson created T258778: Automated generic email for failed recurring sent in error.
Jul 24 2020, 9:20 AM · Recurring-Donations, Fundraising-Backlog

Jul 21 2020

krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

Not sure if this is related, but as you mentioned DNS, @Ejegg - we may have a screenshot:

Jul 21 2020, 12:42 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog
krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

#768065 / CID 11090563

Jul 21 2020, 6:43 AM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog