tracks and config and modifications look fine. ok with me.

please change starting time to Wednesday 19th. and extend the testing time of Test 05 respectively

tracks are in. I tested all payment channels. You can enable.

thanks, somehow iphone got deactived on CTRL

thanks @Tonina_Zhelyazkova_WMDE. two minor modifications are needed: 1) the tracking params need to be changed accordingly to the starting date and 2) please raise the traffic limit to 5 % (in order to get the needed sample on mobile, esp. regarding recurrent donations). Otherwise, all is good. Tracks are in.

@kai.nissen please be aware that SMS and Bitcoins contain additional tech work for the BTC iframe and some kind of SMS highlighting. Maybe a different font colour and bigger size is all we need though.

@Tobias_Schumann_WMDE @kai.nissen I noticed that in both banners the white space (which is used for "Ja, ich spende") was removed; contrary to the layout in Test 3 Var, which became CTRL in Test 4. Is there any reason for that?

• Sofort-Überweisung is being deactivated once an intervall is chosen.

CTRL from 2017: https://de.m.wikipedia.org/?banner=B17WMDE_mob_05_171218_var. If you need a pre-campaign banner copy, go here: https://de.m.wikipedia.org/?banner=B17WMDE_mob_02_171019_ctrl

you are right. this is another use case. I guess having the donation comment option fixed in the sidebar once you have donated and not canceled is plausibel. Another thing on the UX-list after the other big issues.

wonderful. I take this as an "I will put it on the list and add it to the repository for the upcoming test."

I guess it is better here "@kai.nissen is this done or still in the pipeline?"

apart from the exact copy, @kai.nissen anything FUN-ops has to do before Fun-Tech puts hand on it?

@Tim_WMDE all is looking good. you can enable if you want.

hey @Tim_WMDE I see that we use the same bucket for both banners. also trackings are still set to "B18WMDE_03_180810_" which needs to be changed to _180809_

hey @Tim_WMDE thanks.

@Tonina_Zhelyazkova_WMDE 10-08 the earliest, 13-8 the latest.

please be aware that I just changed the traffic limit from 1 % to 2 % in order to have more valid data within our regular two-week-testing-period. This applies to all further tests setups.

@Tim_WMDE @Tonina_Zhelyazkova_WMDE hey, can someone please raise the traffic limit to 3 %. thanks.

After talking with UX we keep the bank account data position on the "vertical form" as it is.

hey @RazShuty @Jan_Dittrich @Tim_WMDE difficult on this one since this one is quite complicated because the process involves a few steps. It is actually a whole new user journey. Two points I take out of this. 1) @kai.nissen, UX and FUN needs to take better care of conceptionalizing before FUN-tech puts hand on it. If we had done so, we would have seen the mentioned things and 2) we need to make sure that certains flexibilty still exists. I am ok when desired modifications are taken care in the following sprint for this one but in the last quarter of the year, this will be troubling (I know we should avoid those kind of tech tasks during the campaign, but experience says this can happen).

@Tim_WMDE thanks. a few remarks from my side for now.

@kai.nissen well, yes. there are certainly some approvements needed. a user shoud be able to

@kai.nissen you wrote "When copying the IBAN, there are white-spaces in the clipboard. Online banking software may have character length restrictions and may not filter whitespaces when pasting, which would result in incomplete field values." which is a nice thing for users. I checked with the account number on our banner and experienced that this service is not provided there. Any objections implementing it there aswell?

@kai.nissen please be aware of this reported bug

thank you @Tonina_Zhelyazkova_WMDE it looks good to me. Although I think a headline like "Spendenkonto" might be needed. But we can leave like it is for now in order to have the account data live and since we already approved the design proposal.

the € overlaps on smaller screens

hey @Tim_WMDE in order to have the label "Wunschbetrag" in ctrl the form on smaller screens aka the horizontal form the custom amout field will get bigger due to more characters of the word "Wunschbetrag". This makes the form itself bigger or wider. I suggest to just take the space on the right or left side. better?

thanks @Tim_WMDE for fixing the bug. That must be a new one: We did not hear anything like that during last years campaign.

@Jan_Dittrich please keep the comments on sheet 5 in mind. The call for mitgliedschaft won´t be an the "Adresspage". Also, I suggest to only have one submit button and the framing of the further action (Spendenbescheinigung, Bestätigung per eMail) could be better. tbd

mhh. what to do here? Can we just change wording once the form switches to horizontal? Or we make the form itself wider (old school)

too bad. Ok, let´s skip the € but the label should be identical. And but generally we should add a € to the custom amount field once you submitted a number.

let´s give it a try.

@Charlie_WMDE well, yes. this is a unique ID of the respective donations. But to make it a little bit more complicated, the id of the person itself is the "Adressnummer" in the other database. So both ids are unique and we communicate both ids in different contexts (spendenID for transaction confirmation) and Adressnummer for other contexts. Ideally, we would have both cases here: "Spenden- oder Adressnummer (falls vorhanden)", otherwise it is wild guessing which number is more known to the donor (I guess it is Adressnummer).

@Tonina_Zhelyazkova_WMDE yes, this is a solid proposal by UX, FUN-Ops (Tobias and me) discussed it and decided against the proposal and told Kai about it. So, there is no mock other than that. Do you need some kind of design help for my proposed order? If yes, we wait for Kai for this one.

some adjustments (I guess some of these things got missed somewhere somewhen since we discussed these things already, sorry for that)

but maybe your proposed solution works already (by indicating the importance of the email for receiving the transaction confirmation)

hi @Charlie_WMDE first of all, you do not need permission to talk to us. Just do. Second, yesterday I talked with "our service" who works with OTRS the most. The main help of an additional subject line is the appearance of the e-mails in the respective queues. If we do not have a subject line, every e-Mail would have the same subject line. And subject line is (in addition to the categories and especially for "sonstiges") an important filter for prioritization of which emails to answer first (please keep in mind that during the banner campaign we have few thousand emails). people actually use the subject line for their cause (esp. if it is urgent). I bet that the subject line will have additional content to the categories.

We need to discuss this one a little bit more.

please use the wording "Wunschbetrag" in both banners. And we used to have a € in the custom form field. Did we loose that somewhen; I rather have it here in CTRL aswell.

@kai.nissen we need to discuss this one again since @Tobias_Schumann_WMDE is shaking his head gently

thanks for checking (also because now I found out that the link has changed). Take this one: https://wikimediafoundation.org/wiki/Donor_privacy_policy/de

hi @aniansson. you are absolutely right. But the confirmation page has a few other aims aswell. Besides the donation confirmation it tries to move the user to the become-member-question. This is actually higher prioritized than leaving a donation comment. I rather leave it like it is currently but I am open for suggestions.

just a quick research: most of the non-profits do not offer a mobil optimized annual plan with nice info charts. I found two with nice solutions

let´s do it once we have the final internal recommendations.

Please keep in mind, that a link to the "privacy protection" page is a potential disruption at a very late stage of the process

separating the email form makes totally sense. Personally, I rather have less dialogue inbetween and some other wording though. Ideally, we have a link to Datenschutz nearby (closer to this email section). The current solution could be improved in that way (but I do not see this as a must-have). I am not sure if the DSGVO has more restrictions for an email opt-in. We might need to put hands on the email section once our internal DSGVO is through with the recommendations.

@kai.nissen never say never but on ipad we have a modified desktop banner whichs works quite good. So I guess this current banner would win against the slider due to size and content. But it would be good to have it work on ipads aswell, so we can A/B-test it.

hey @Tim_WMDE please check with @kai.nissen about any technical specs (who can also decides if our UX or Max should have a look). I am not the right person for that. I can provide you with the (draft) copy for the slides though (even though I have to think about this at first because I haven´t thought about banners for quite some time now).

yes, let´s implement this feature as proposed. And let´s think about some improvements in the future. We should have a user online test or some other kind of user feedback channel with people older than 60 to see if there are any problems or we can have a A/B test with this prominent link. btw if my risk assesment is on a certain level correct, then displaying the bank account is the most important stuff (that this finding a way to donate).

@Tonina_Zhelyazkova_WMDE Actually, I just posted this comment from Max, who is an external designer who eventually designed the banner with me.

as I said, no empirical nor anectodic evidence. It is a gut feeling (based on my 8 years online campaign experience steeled gut). I just want to think about how we could add a more prominent spot/link/whatsoever. That means the location of the bank account data can be like that Jan proposed but (maybe) in addition of an extra hint.

I like the way it is integrated in the skin. But I do see a risk if we hide the bank account information (no, no empirical evidence and I know some non profits hide their bank account details the same way. but I do also know the state of the art of online fundraising and I hesitate to follow that). Maybe we can enhance this solution with a "more visible link" to this information on typical "ipad and desktop" screens?

please keep in mind that we prefer a solution that also works directly in the mobile banner (If this is something one need to think of in the design process) - in addition to the landingpage.

can you say if this token is somehow unique? or in other words: are there any restrictions that go along with this token for the user (e.g. you can only click/use the link one time). @kai.nissen

I am not saying to kill it. My idea was to have the link below or besides the button. But it is just another idea. I like yours better anyway. Btw. I think the only functionality of this button is to get redirected to the first part of the form but on mobile it is sure important.

ahh, actually we talking about two different pages here. You seem to have the confirmation page in mind whileas I think of the actual membership page. Your proposed solution might work on the membership form aswell, right? We need to find a solution that works on both pages

mhh. I dont think that any of those two solutions are suitable. They all lack that the "further information" is far away from the form (incl. header). This first one "disapears" on smaller screens and is generally only needed on the membership form and not the donation form (I think the header stays the same). The second one might be not visible enough for the user. Who checks for more information in the footer?

we just copy the content from the form, right? If so, during the campaign the content is getting even longer. Well, we could discuss about rewriting those sentences or moving at least some parts to the confirmation email oder the print section. All is possible (if we still consider the legal part).

please keep in mind that showing adress data is an extra control feature. sometimes people find an error in the adress data and write an email to us for the correction. As long as we don´t have "edit-functionality" for the user here (blue sky) people should be able to at least double check here.

nope. thanks. you can close this one.

I can get them or Florian can walk by and import the data directly into his R-analysis software

@gabriel-wmde @kai.nissen can we have a new export of the initialy wanted data today, please.

@gabriel-wmde I checked the data you gave me. Is it possible that you exported aggregated data instead of raw data. I have attached the file that we currently have.

@gabriel-wmde please let the three campaigns expire Jan 14th. at 23:59:59. thanks.

@gabriel-wmde can you export the exact same data for test 38?

@gabriel-wmde

1. donation ID does work but is quite complicated. Please add donation ID and Name, Surname (as this is data we don´t delete)
2. export whatever we have. You can add time of donation though so we can filter date when we need to.
3. if export happens today, I will pick it up

@Stefan_Schneider_WMDE please provide browser type, version and operation system to @gabriel-wmde (since kai is not available).

thanks. please be aware that I just updated the description

@gabriel-wmde can you already tell when this will be ready? I need to know as early as possible to coordinate with Florian, our external analysis support. Is until Wednesday doable?

if you select all campaigns and all keywords to get an overall number of imps per day, you get zero. Maybe it is a specific campaign that has this effect?

jo, done.

so, its easy to apply this code to ours?

@Pablo-WMDE please let the current cat17 copy prevail. Once the campaign 2018 has started, we will need to switch again.

I do not see any impression data on wp.de aswell. Can you please check @kai.nissen

thanks for fixing. I guess its right on time since many users will now start to see this thank you banner now. @S1: We should combine both campaign data (at least Impressions/ X-clicks/banner-clicks) once the thank you campaign is over.

ok, whenever you are planning to discuss this, please let us know so we can think of all specific use cases that we are aware of.

regardless of this specific case, people are still submitting multiple donations on a day. What would be the best way to set another prevention routine?

but can´t they complete the transaction on the payment providers website multiple times? we would then receive a completed payment data set in addition to the initial call.

@kai.nissen all CTRL banners are missing data on banner klicks. Can you fix this and ideally add the missing data to the respectice "campaign"