Assigning back over to @RobH after our conversation via IRC
Mon, Jan 13
Draft of termination letter completed by Jim from Legal. Pending review via email, before mailing out to Iron Mountain. Thanks, Willy
Thu, Jan 9
Wed, Jan 8
Tue, Jan 7
Mon, Jan 6
@Jclark-ctr - if no errors pop up after firmware and bios upgrades, maybe it a bad raid controller.
@Jclark-ctr looks like this one is warranty until May 2020, so you can just RMA this with Dell. Thanks, Willy
Fri, Jan 3
In going through all the affected systems in this task, I'd like to treat db2125 and backup2001 separately, since they seem like one-offs and could very well be hardware issues. (db2125 was 1 of 10 systems in the batch and backup2001 was ordered 1.5yrs ago) . Even the two cp1077 and cp1087 systems in eqiad have been around since May 2018, so those could also be related or unrelated to the cp crashes in esams as well.
Thu, Jan 2
Sat, Dec 28
@Jclark-ctr - when you come in next, can you open up a RMA for this one? Thanks, Willy
Mon, Dec 23
Followed up with Jim last week on this, and sorted out a few questions he had with the existing contract and what we would like to include in the termination letter. Will update again, when more progress is made. Thanks, Willy
Fri, Dec 20
Dec 17 2019
Dec 13 2019
Dec 12 2019
@Jclark-ctr - looks like this one is still under warranty, so you should be able to just RMA it. Thanks, Willy
Dec 10 2019
Dec 9 2019
Looks like it's out of warranty. We can purchase a replacement DIMM, but will need the correct specs to place the order.
Dec 6 2019
Dec 5 2019
Looks like this one is a duplicate of T230088
Hi @jijiki - we received these on Sept 25, but just recently received the racking instructions from your team on Nov 25, so there might be some shuffling around we need to do, before getting these racked to meet the recommendations. When do you need these handed over to you by? And we can try to meet that need by date. Thanks, Willy
Dec 4 2019
Dec 3 2019
Per Papaul's request, we'll procure the replacement replacement drive ahead of time before it fails again via T239738 . Thanks, Willy
Dec 2 2019
Nov 27 2019
@Jclark-ctr - looks like the system is under warranty until October 2021, so we'll be able to RMA it. Thanks, Willy
Confirmed by Dasher (email below), that we're not impacted by the critical firmware update bulletins. Resolving task.
Email sent over to Dasher/HP to see if they can cross-check if any of our previously purchased drives are impacted. Thanks, Willy
Nov 26 2019
Looks like the warranty expired on March 19, 2018...and we're coming up on the 5yr mark. The hardware refresh is scheduled for Q3, so let's confirm with the service owner that we can go without replacing the part on this. Thanks, Willy
Nov 25 2019
Nov 22 2019
Thanks @jijiki , much appreciated
Nov 21 2019
@Joe et al - just following up on this, since we've had these servers onsite for a while now. Also, once you have any specific racking instructions for us, please keep in mind that we'll need some time to complete all the tasks associated with getting these hosts set up, so it should be reflected in your requested "need by date" as well.
Nov 18 2019
Nov 15 2019
@faidon - I'll check with the team on this one, and see if we can get an estimate for completion. Thanks, Willy
Nov 13 2019
Nov 7 2019
Thanks @Jgreen - much appreciated.
@Jgreen - Child task T237651 created to order the part. For any hardware repair requests going forward, can you follow the template here - https://phabricator.wikimedia.org/maniphest/task/edit/form/55/ . There's a few things in the description that we're trying to get in advance to help us with scheduling downtime, prioritization, etc. Much appreciated.
@Jgreen - looks like the warranty ended for the server a few months ago in May. Let me know if you're looking to decommission this server soon or if you would like us to purchase the replacement part.
Nov 5 2019
@Dzahn - sounds good to me.
Nov 4 2019
Nov 1 2019
@Jclark-ctr - looks like this one is from last Thursday's PDU upgrade. Can you check if it's maybe a loose cord? If not, we'll have to RMA it (server under warranty thru March 2020) . Thanks, Willy
Oct 31 2019
Emailed Jim Buatti last Tuesday to provide overview of what we're trying to do with the contract (have OE14,15,16 renew in May 2021 and terminate OE10,11,12,13 in Nov 2020 with clause to term early if another customer can be found to lease the racks), and received confirmation that he'll help us put something together. Thanks, Willy
Oct 30 2019
@jijiki - just following up to see if this is still an issue or if we can resolve this. Thanks, Willy