**===Background**
As per current processes, certain incidents that are considered emergencies need to be routed to the Trust & Safety staff team so that they can be dealt with immediately.
**===User Story 1**stories
# As a Wikipedia user, I want to flag an incident as an emergency, so that it receives immediate attention.
**User Story 2** # As a T&S staff member I want to know what type of emergency the user is facing so I can act on it accordingly.
# As a T&S staff member, I want to know what type ofo receive an emergency the user is facing soreport into our Zendesk instance so that I can act on it accordinglyquickly.
**User Story 3** # As a Wikipedia user, I want to know what happens after I have submitted the report and when it will be solved.
# As a T&S staff memberWikipedia user, I want to receive an emergency reknow about what local support into our Zendesk instance so that I can act on it quicklyemergency services are available to me.
**User Story 4** # As a Wikipedia user I need a simple, quick and intuitive way to describe the Issues I’ve been experiencing.
====Design
{F57562241, size=full}
====UX copy
======Form
| Component | Copy |
| ----- | ----- | ----- |
| Dialog title | Describe the incident |
| Radio button title | Type of incident |
| Radio buttons | Unacceptable user behaviour, Immediate threat of physical harm |
| Radio button description | (Intending to commit violence against an individual, harming oneself, or an act of mass violence) |
| Select menu | Choose an option, Threats of physical harm, Threats of self-harm, Threats of public harm |
| Dialog footer | Your report is [private] //(URL TBD)// and will be sent to the [[ https://meta.wikimedia.org/wiki/Threats_of_harm | Wikimedia Foundation emergency team ]] for review. |
======Submit report
| Component | Copy |
| ----- | ----- | ----- |
As a Wikipedia user, I want to know what happens after I have submitted the report and when it will be solved.| Dialog title | Report an immediate threat of harm to emergency team |
**User Story 5**| Notice message | A link to the incident you are reporting (including the reported user) and your own username and email address, will be **shared privately with the [[ https://meta.wikimedia.org/wiki/Threats_of_harm | Wikimedia Foundation emergency team ]]**. |
| Field title | User you want to report |
| Field description | The user won’t know who reported this |
| Textarea title | Additional information |
| Textarea placeholder | Add context that could be helpful for the reviewer (e.g. additional links). |
| Dialog footer | Your report is [private] //(URL TBD)// and will be sent to the [[ https://meta.wikimedia.org/wiki/Threats_of_harm | Wikimedia Foundation emergency team ]] for review. |
======Submitted
| Component | Copy |
| ----- | ----- | ----- |
| Dialog title | Thank you for taking steps to make Wikipedia more safe and inclusive |
| Success message | Report submitted for review |
======Submitted body text:
**Important**
- If you are injured or in immediate danger call your [[ https://en.wikipedia.org/wiki/List_of_emergency_telephone_numbers | local emergency services ]]
- If you feel you may physically harm yourself or others, you can find a [[ https://meta.wikimedia.org/wiki/Mental_health_resources | list of support resources ]].
**What happens next?**
As a Wikipedia user,Your report has been submitted to the [[ https://meta.wikimedia.org/wiki/Threats_of_harm | Wikimedia Foundation emergency team ]]. I want to know about what local supThe team monitors emergency report emergency services are available to mes 24/7 and your request will be looked into within 3 hours.
**User Story 6**We will review it and determine whether the incident violates policies.
As a Wikipedia user I need a simple, quick and intuitive way to describe the Issues I’ve been experiencingIf you have more questions about what happens next see the [FAQ] //(URL TBD)//.
**===Acceptance Criteria**
[] User has option to report immediate threats of harm
[] Users can choose what type of immediate threat they are experiencing
[] Users can find information about local support services & WMF emergency team as part of the submission confirmation page