Change Details

We've had two donors reach out letting us know that their donation attempt via iDeal was not successful. They have noted that when attempting the donation via iDeal they are not taken to their bank page to complete the donation and are instead directed to the Thank you page. - ZenDesk ticket #1139489, Donor Cid 11848911, Donor comment: tried to donate using the Dutch “IDEAL” payment method, but that did not work correctly. I got the “thanks” before the actual link to the payment. - ZenDesk #1138419, Donor Cid 27131295, Donor comment: tried to donate by using iDEAL but after entering my personal info and selecting my bank I just get redirected to a pending confirmation page, it didn't even provide me with a payment link. Our team was able to replicate this issue. We've placed the two tickets on hold for now.

We've had two donors reach out letting us know that their donation attempt via iDeal was not successful. They have noted that when attempting the donation via iDeal they are not taken to their bank page to complete the donation and are instead directed to the Thank you page. - ZenDesk ticket #1139489, Donor Cid 11848911, Donor comment: tried to donate using the Dutch “IDEAL” payment method, but that did not work correctly. I got the “thanks” before the actual link to the payment. - ZenDesk #1138419, 27131295, Donor comment: tried to donate by using iDEAL but after entering my personal info and selecting my bank I just get redirected to a pending confirmation page, it didn't even provide me with a payment link. Our team was able to replicate this issue. We've placed the two tickets on hold for now.

We've had two donors reach out letting us know that their donation attempt via iDeal was not successful. They have noted that when attempting the donation via iDeal they are not taken to their bank page to complete the donation and are instead directed to the Thank you page. - ZenDesk ticket #1139489, Donor Cid 11848911, Donor comment: tried to donate using the Dutch “IDEAL” payment method, but that did not work correctly. I got the “thanks” before the actual link to the payment. - ZenDesk #1138419, Donor Cid 27131295, Donor comment: tried to donate by using iDEAL but after entering my personal info and selecting my bank I just get redirected to a pending confirmation page, it didn't even provide me with a payment link. Our team was able to replicate this issue. We've placed the two tickets on hold for now.