Change Details

=== Background The Growth team will be adding a prompt allowing users to ask for help when they are in the context of editing an article, with the hypothesis that: (A) Users are more likely to seek help when presented with an easy way to submit their questions; and (B) Users are more likely to successfully complete an edit by knowing where to seek help. === Goal of the Comparative review Review ways that other platforms and websites surface question-asking opportunities for users, in order to get ideas for our own implementation. - Aspects of the review will be: - Type(s) of help functionality offered in-context (e.g., info and links only? Searchable help topics? Live chat? Posting questions via email?) - Design of the in-context help (e.g., placement and design of the element to trigger help, interaction flow to ask questions using the in-context UI) - Availability on Mobile and/or Desktop

=== Background The Growth team will be adding a prompt allowing users to ask for help when they are in the context of editing an article, with the hypothesis that: (A) Users are more likely to seek help when presented with an easy way to submit their questions; and (B) Users are more likely to successfully complete an edit by knowing where to seek help. === Goal of the Comparative review Review ways that other platforms and websites surface question-asking opportunities for users, to get ideas for best practices and trends to consider in our own design of an in-context help feature. - Aspects of the review will be: - Type(s) of help functionality offered in-context (e.g., info and links only? Searchable help topics? Live chat? Posting questions via email?) - Design of the in-context help (e.g., placement and design of the element to trigger help, interaction flow to ask questions using the in-context UI) - Availability on Mobile and/or Desktop

=== Background The Growth team will be adding a prompt allowing users to ask for help when they are in the context of editing an article, with the hypothesis that: (A) Users are more likely to seek help when presented with an easy way to submit their questions; and (B) Users are more likely to successfully complete an edit by knowing where to seek help. === Goal of the Comparative review Review ways that other platforms and websites surface question-asking opportunities for users, in order to get ideas for best practices and trends to consider in our own implementationn design of an in-context help feature. - Aspects of the review will be: - Type(s) of help functionality offered in-context (e.g., info and links only? Searchable help topics? Live chat? Posting questions via email?) - Design of the in-context help (e.g., placement and design of the element to trigger help, interaction flow to ask questions using the in-context UI) - Availability on Mobile and/or Desktop