We're seeing a small pattern emerging of duplicate donations being made via Apple Pay specifically through the App (and processed via Adyen) so we wanted to flag incase we want to do a health check. I was unsuccessful in recreating and was able to make 2 separate and successful Apple Pay donations via the app. (My CID 68209875) Thanks! :)
Examples:
| Date of Error | Ticket # | CID | Country | Donor Comment | Tech Specs
| 10/08/2025 | 1749940 | 47649461 | FR | I see that I was charged twice for the same amount of €10.40, which is the amount I paid once. Not twice. Application bug?| Unknown
| 10/09/2025 | 1751236 | 25646158 | US | I donated directly from the Wikipedia app this morning and did it as a reoccurring monthly donation. It said my first attempt at paying didn’t go through so I did it again. A couple hours later I checked my bank account and I was charged twice. My bank told me to contact you directly to cancel one of the reoccurring donations. I’m not sure what information you need. | Unknown
| 10/14/2025 | 1751359 | 34542530 | US | I tried twice to donate and each time I got an error from Wikipedia. My bank, however, shows that the transaction went through twice now. I don't know if there's a glitch in your system, but you need to check that. I don't mind donating the money that I have, but that could've been disastrous if it had been any more money than what I was giving. | Unknown
| 10/14/2025 | 1753867 | 68739117 | FR | I am happy to have made a donation... but it seems to be in duplicate: 2 x €25, 2 emails, 2 direct debits from my bank card... Please check and ensure that only one sample is taken. | Unknown
| 10/15/2025 | 1754906 | 45516228| FR | Hello, at 3:20 p.m., I tried to transfer the sum of €20. In return, I received a message saying that there was a problem and asking me to try again later. Which I did immediately, for €25. To my great surprise, I made two donations, one for €20 and the other for €25. I find this way of handling the incident reprehensible. I didn't want to give €45, but only €20... Looking forward to hearing from you | Unknown
| 10/15/2025 | 1755056 | 61118328 | US | I went to Wikipedia to make a donation via ApplePay like I do annually and received the message that it could not be processed. So I tried again and received the same message. So I went to my ApplePay app to see if I could figure out what the problem was and both donations were marked as pending. And now I have two emails from you that acknowledge both donations, so they apparently went through. Please reject one of them. Thanks. | Unknown