Change Details

Various data points, anecdotes, and conversations make us think that a live chat feature for newcomers would allow them to get help quickly (proof-of-concept in T223807). Such a feature has a huge number of open implementation, policy, and moderation questions. Before we work on live chat, we want to get a sense for how much demand there is for it. We want to think about what simple change we can make to the existing help panel to judge whether users would interact with live chat. Ideas include: * Change the wording on the panel's call to action from "Get help with editing" to something like "Get help now" or "Ask for help now". If more people click the call-to-action, this might show the desire for speedier help. * Add a button for live chat that brings users to existing IRC channels. * [other ideas here]

Various data points, anecdotes, and conversations make us think that a live chat feature for newcomers would allow them to get help quickly (proof-of-concept in T223807). Such a feature has a huge number of open implementation, policy, and moderation questions. Before we work on live chat, we want to get a sense for how much demand there is for it. We also need to be sure that some experienced users would be ready to reply to questions. We want to think about what simple change we can make to the existing help panel to judge whether users would interact with live chat. Ideas include: * Change the wording on the panel's call to action from "Get help with editing" to something like "Get help now" or "Ask for help now". If more people click the call-to-action, this might show the desire for speedier help. * Add a button for live chat that brings users to existing IRC channels. * [other ideas here]

Various data points, anecdotes, and conversations make us think that a live chat feature for newcomers would allow them to get help quickly (proof-of-concept in T223807). Such a feature has a huge number of open implementation, policy, and moderation questions. Before we work on live chat, we want to get a sense for how much demand there is for it. We also need to be sure that some experienced users would be ready to reply to questions. We want to think about what simple change we can make to the existing help panel to judge whether users would interact with live chat. Ideas include: * Change the wording on the panel's call to action from "Get help with editing" to something like "Get help now" or "Ask for help now". If more people click the call-to-action, this might show the desire for speedier help. * Add a button for live chat that brings users to existing IRC channels. * [other ideas here]