Change Details

Adri and @krobinson heard from a donor in Zendesk #1315504 cid=1911896 that they got an unanticipated fee for their card donation. Their donation was via Adyen rather than dLocal, invoice 177214046.1. We searched Civi for Adyen + BRL this week and there are 1470 donations, which seems like a lot? This Task is a request to check to see whether something on our end is unintentionally routing Brazil card donors to Adyen (with the goal of minimizing donors receiving extra fees). The contribution tracking ID for cid=1911896 is C2223_ptBR_m_FR B2223_0530_ptBR_m_p1_lg_txt_cnt_optIn1

Adri and @krobinson heard from a donor in Zendesk #1315504 cid=1911896 that they got an unanticipated fee for their card donation. Their donation was via Adyen rather than dLocal, invoice 177214046.1. We searched Civi for Adyen + BRL this week and there are 1481 donations, which seems like a lot? This Task is a request to check to see whether something on our end is unintentionally routing Brazil card donors to Adyen (with the goal of minimizing donors receiving extra fees). The contribution tracking ID for cid=1911896 is C2223_ptBR_m_FR B2223_0530_ptBR_m_p1_lg_txt_cnt_optIn1

Adri and @krobinson heard from a donor in Zendesk #1315504 cid=1911896 that they got an unanticipated fee for their card donation. Their donation was via Adyen rather than dLocal, invoice 177214046.1. We searched Civi for Adyen + BRL this week and there are 14701481 donations, which seems like a lot? This Task is a request to check to see whether something on our end is unintentionally routing Brazil card donors to Adyen (with the goal of minimizing donors receiving extra fees). The contribution tracking ID for cid=1911896 is C2223_ptBR_m_FR B2223_0530_ptBR_m_p1_lg_txt_cnt_optIn1