Change Details

This task is about helping people understand the following: 1. Currently [i], one Reply tool can be open at a time on a given page. --- //Said another way: people are only able to draft one comment at a time using the Reply tool on a given page.// 2. To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. === Current situation In usability testing (T246191), people reported the following issues: - It can be difficult to use the Reply tool to respond to a comment while trying to view content elsewhere on the page. In these cases, it's likely you are not able to simultaneously see: i) the comment(s) you are wanting to view to inform the response you are writing and ii) the text input area where you are drafting said response. [ii] [iii] - After clicking a "Reply" link, it can be confusing/unexpected/unclear why you are unable to use the Reply tool to respond to a different comment on that same page. [ii] [iii] === Approaches //A living list...// - **Approach 1**: All `[ reply ]` links remain clickable, regardless of whether the Reply tool is open elsewhere on the page. -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //without// having already starting a comment, silently discard "Reply tool 1" and open "Reply tool 2." -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //with// already having started a comment, show a dialog informing them that should they continue the comment they started drafting in "Reply tool 1" will be discarded. - **Approach 2**: change the `[ reply ]` link message when the tool is open elsewhere on the page. -- For this message to be successful, people would need to see it and understand the following (copied from above): --- One Reply tool can be open at a time on a given page. --- To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. -- //Note: if this approach were to be taken, we'd need to figure out how to prevent the page from changing shape because of differences in text wrapping.// - **Approach 3**: resolve T252558 and allow people to compose multiple comments using the Reply tool in parallel. -- In this scenario, were someone to draft two comments (Comment 1 and Comment 2) and then post Comment 1, the entire page would be reloaded, Comment 2 would be restored and a hint would be shown informing the user as much. === Open questions - [ ] What would be involved with implementing T218663 which //could// resolve the issues in this ticket. === Done - [ ] An approach is decided - [ ] All open questions are resolved --- i. This constraint will be removed once T218663 is implemented ii. @TheDJ: https://w.wiki/SYs iiii. @Dvorapa: https://w.wiki/SYt

This task is about helping people understand the following: 1. Currently [i], one Reply tool can be open at a time on a given page. --- //Said another way: people are only able to draft one comment at a time using the Reply tool on a given page.// 2. To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. === Current situation In usability testing (T246191), people reported the following issues: - It can be difficult to use the Reply tool to respond to a comment while trying to view content elsewhere on the page. In these cases, it's likely you are not able to simultaneously see: i) the comment(s) you are wanting to view to inform the response you are writing and ii) the text input area where you are drafting said response. [ii] [iii] - After clicking a "Reply" link, it can be confusing/unexpected/unclear why you are unable to use the Reply tool to respond to a different comment on that same page. [ii] [iii] === Approaches //A living list...// - **Approach 1**: All `[ reply ]` links remain clickable, regardless of whether the Reply tool is open elsewhere on the page. -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //without// having already starting a comment, silently discard "Reply tool 1" and open "Reply tool 2." -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //with// already having started a comment, show a dialog informing them that should they continue the comment they started drafting in "Reply tool 1" will be discarded. - **Approach 2**: change the `[ reply ]` link message when the tool is open elsewhere on the page. -- For this message to be successful, people would need to see it and understand the following (copied from above): --- One Reply tool can be open at a time on a given page. --- To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. -- //Note: if this approach were to be taken, we'd need to figure out how to prevent the page from changing shape because of differences in text wrapping.// - **Approach 3**: resolve T252558 and allow people to compose multiple comments using the Reply tool in parallel. -- In this scenario, were someone to draft two comments (Comment 1 and Comment 2) and then post Comment 1, the entire page would be reloaded, Comment 2 would be restored and a hint would be shown informing the user as much. === Open questions - [ ] What would be involved with implementing T218663 which //could// resolve the issues in this ticket. - [ ] What would be involved with implementing T252558 which //could// resolve the issues in this ticket. === Done - [ ] An approach is decided - [ ] All open questions are resolved --- i. This constraint will be removed once T218663 is implemented ii. @TheDJ: https://w.wiki/SYs iiii. @Dvorapa: https://w.wiki/SYt

This task is about helping people understand the following: 1. Currently [i], one Reply tool can be open at a time on a given page. --- //Said another way: people are only able to draft one comment at a time using the Reply tool on a given page.// 2. To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. === Current situation In usability testing (T246191), people reported the following issues: - It can be difficult to use the Reply tool to respond to a comment while trying to view content elsewhere on the page. In these cases, it's likely you are not able to simultaneously see: i) the comment(s) you are wanting to view to inform the response you are writing and ii) the text input area where you are drafting said response. [ii] [iii] - After clicking a "Reply" link, it can be confusing/unexpected/unclear why you are unable to use the Reply tool to respond to a different comment on that same page. [ii] [iii] === Approaches //A living list...// - **Approach 1**: All `[ reply ]` links remain clickable, regardless of whether the Reply tool is open elsewhere on the page. -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //without// having already starting a comment, silently discard "Reply tool 1" and open "Reply tool 2." -- If someone were to click a `[ reply ]` link (call it, "Reply link 2") after already opening the Reply tool (call it, "Reply tool 1") elsewhere on the page //with// already having started a comment, show a dialog informing them that should they continue the comment they started drafting in "Reply tool 1" will be discarded. - **Approach 2**: change the `[ reply ]` link message when the tool is open elsewhere on the page. -- For this message to be successful, people would need to see it and understand the following (copied from above): --- One Reply tool can be open at a time on a given page. --- To reply to another comment on a given page using the Reply tool, the Reply tool cannot be open anywhere else on the page. -- //Note: if this approach were to be taken, we'd need to figure out how to prevent the page from changing shape because of differences in text wrapping.// - **Approach 3**: resolve T252558 and allow people to compose multiple comments using the Reply tool in parallel. -- In this scenario, were someone to draft two comments (Comment 1 and Comment 2) and then post Comment 1, the entire page would be reloaded, Comment 2 would be restored and a hint would be shown informing the user as much. === Open questions - [ ] What would be involved with implementing T218663 which //could// resolve the issues in this ticket. - [ ] What would be involved with implementing T252558 which //could// resolve the issues in this ticket. === Done - [ ] An approach is decided - [ ] All open questions are resolved --- i. This constraint will be removed once T218663 is implemented ii. @TheDJ: https://w.wiki/SYs iiii. @Dvorapa: https://w.wiki/SYt