It is difficult to debug some of our more common OTRS complaints (such as losing saved articles) without more information. Can we add an option that allows the user (if they choose) to zip up their app container folder and Core Data database details and attach?
We also discussed leaning on our event logging - every time we log via that system, we should also log to the file that is attached to a bug report. This will give us some breadcrumb details so we can see what path the user was on.
**Update**: Decided not to mess with event logging at this point, and those tables are getting stripped out before the user shares for privacy purposes. I am exporting their synced reading lists and reading list entries as returned by the server, so we can compare both local and server-side data and see if anything is getting dropped between them.