In order to support Growth team efforts around Help desks, that task aime to find, gather and publish on a central place best practices around interacting with newcomers on Help desks.
**Initial plan**
[*] Find relevant documentation around that goal, T206212#4658409
[*] on wiki
[*] outside of wikis
[*] Gather findings. This may include common good sense, but remind that to readers may worth it.
[*] Find relevant people, who are experienced on helping newcomers, to comment the findings. Crash-test those findings.
[*] [[ https://www.mediawiki.org/wiki/Growth/Community/How_to_work_with_newcomers_on_help_desk | Publish the findings ]], marked for translation of needed.
[ ] Publicize on the next Growth newsletter and wait for possible replies from there.