Hi! I believe @MBeat33 chatted a bit about this in today's office hours and it was noted that a phab would be good. :)
We're seeing donations at Gr4vy that are seemingly being automatically voided and we're unclear how that's happening.
Two recent examples:
| Ticket # | Gr4vy Transaction ID | Payment Method | Notes
| 1778355 | 8e62c9c9-5d58-400b-be38-3c8d8b007f12 | Visa | Donor reached out about their donation status and it shows as voided at Gr4vy approximately 30 minutes after the donation was submitted.
| 1747485 | d9607e0c-51ff-43ac-89c5-d9289b4a2a58 & 0633f016-5f44-45d0-aa7d-4d21c8ffecba | MasterCard | One attempt was automatically voided after several hours and the other after 40 minutes.
Two other random examples just found by filtering to voided transactions at Gr4vy and looking for ones that don't look like fraud:
| Gr4vy Transaction ID | Payment Method | Notes
| 4fdef88f-5a52-46ef-afab-dbb7376b8e1a | PayPal | A donor who has an active recurring donation, but this new donation attempt at Gr4vy shows as voided.
| 462359c6-3e96-446c-bd43-c782a238e9f9 | PayPal | Previous donor who donated successfully on a different attempt. Unclear why this one is voided.
**Could we please clarify why some transactions are automatically voided at Gr4vy?**
1. Is it Pending Transaction Resolver (PTR) related and we are trying to processing them and if not successful they are automatically being moved from "authorized" to voided?
2. With the PayPal ones could it be the donor has just backed out of the flow?
Thanks in advance for any guidance! :)