The Growth team will be adding a prompt allowing users to ask for help when they are in the context of editing an article, with the hypothesis that:
(A) Users are more likely to seek help when presented with an easy way to submit their questions; and
(B) Users are more likely to successfully complete an edit by knowing where to seek help.
=== Goal of the Comparative review
Review ways that other platforms and websites surface question-asking opportunities for users, to get ideas for best practices and trends to consider in our own design of an in-context help feature.
- Aspects of the review will be:
- Type(s) of help functionality offered in-context (e.g., info and links only? Searchable help topics? Live chat? Posting questions via email?)
- Design of the in-context help (e.g., placement and design of the element to trigger help, interaction flow to ask questions using the in-context UI)
- Availability on Mobile and/or Desktop