Change Details

We want to set up an instrumentation that covers the events in the emergency and non-emergency reporting workflow to give us basic visibility into how users interact with the incident reporting system. The KR: https://app.asana.com/0/1207718010906612/1207718375312157 Design doc: https://www.figma.com/design/ZfMGm4XFZy49GlYyINacaK/IRS-MVP-v1?node-id=2007-7869&t=M9Kwk9rpD4330H6S-0 == Questions we want to answer - How many times users clicked on the report button **Emergency Flow** - How often do users select the "emergency flow"? - How often do users select from the dropdown menu? And what type? - How often do users click "continue" and proceed to the submit step? - How often do users add additional information? - How many successful reports were made? - The submission rate of reports. - How often do users click “cancel” or "close"? - From which step do the users drop more often? **Non-Emergency Flow** - How often do users select the "non-emergency flow"? - How often do users select from the types of incidents? And what type? - How often do users proceed to the described steps? - How often do users proceed to the get support steps? - What are the links users click in the support steps? - How often do users click the “cancel” or "Close" button? - From which step do the users drop more often? ## Acceptance criteria - [ ] Connie w/ Madalina: Measurement plan defining metrics - [ ] Connie: Instrumentation specification - [ ] Connie: Log this in [[ https://docs.google.com/forms/d/e/1FAIpQLSc8TxVpVp5gAI2zfVBrYoNYPDtZm9w1b1ePox63H_oUb6u1aA/viewform | the data collection activity form ]] (per [[ https://foundation.wikimedia.org/wiki/Legal:Data_Collection_Guidelines | Data Collection Guidelines ]]) - [ ] Engineer: Implementation of the specification - [ ] Engineer: Instrumentation QA (pre-deployment and post-deployment) - [ ] Connie: post-deployment data QA == Document [[ https://docs.google.com/document/d/1StlTrrKGJhezAWqvVI7ApWtd-mhUQh8Ketac9dS880k/edit?tab=t.0| Measurement Plan ]] [[ https://docs.google.com/presentation/d/1Gm6t9RbnTr7LSr_006S7mpwUrlj6emK6u6UsV_MRshE/edit#slide=id.p | Instrumentation Spec ]]

To give us basic visibility into how users interact with the incident reporting system, we want to set up the instrumentation that covers the events in the emergency reporting workflowWe want to set up an instrumentation that covers the events in the emergency and non-emergency reporting workflow to give us basic visibility into how users interact with the incident reporting system. The KR: https://app.asana.com/0/1207718010906612/1207718375312157 Design doc: https://www.figma.com/design/ZfMGm4XFZy49GlYyINacaK/IRS-MVP-v1?node-id=2007-7869&t=M9Kwk9rpD4330H6S-0 We want to cover the following events in the reporting flow: - Clicking the report button== Questions we want to answer - How many times users clicked on the report button **Emergency Flow** - How often do users select the "emergency flow"? - How often do users select from the dropdown menu? And what type? - How often do users click "continue" and proceed to the submit step? - How often do users add additional information? - Selecting the type of incident- How many successful reports were made? - (optional) Adding the first text in the additional information- The submission rate of reports. - Submitting a report- How often do users click “cancel” or "close"? - From which step do the users drop more often? Some interesting statistics to calculate will be:**Non-Emergency Flow** - How many times users clicked on the report buttonoften do users select the "non-emergency flow"? - How often do users select from the types of incidents? And what type? - How often do users proceed to the described steps? - How often do users selectproceed to the "emergency flow"get support steps? - How often do- What are the links users add additional informationclick in the support steps? - How many successful reports were madeoften do users click the “cancel” or "Close" button? - The submission rate of reports - From which step do the users drop more often? ## Acceptance criteria - [ ] Connie w/ Madalina: Measurement plan defining metrics - [ ] Connie: Instrumentation specification - [ ] Connie: Log this in [[ https://docs.google.com/forms/d/e/1FAIpQLSc8TxVpVp5gAI2zfVBrYoNYPDtZm9w1b1ePox63H_oUb6u1aA/viewform | the data collection activity form ]] (per [[ https://foundation.wikimedia.org/wiki/Legal:Data_Collection_Guidelines | Data Collection Guidelines ]]) - [ ] Engineer: Implementation of the specification - [ ] Engineer: Instrumentation QA (pre-deployment and post-deployment) - [ ] Connie: post-deployment data QA == Document [[ https://docs.google.com/document/d/1StlTrrKGJhezAWqvVI7ApWtd-mhUQh8Ketac9dS880k/edit?tab=t.0| Measurement Plan ]] [[ https://docs.google.com/presentation/d/1Gm6t9RbnTr7LSr_006S7mpwUrlj6emK6u6UsV_MRshE/edit#slide=id.p | Instrumentation Spec ]]