Change Details

Update the error messaging to more precisely explain bugs, including a suggested solution if possible rather than the current “An unknown error occurred” text which is being shown for many different scenarios.

=== Exploratory testing of error messages encountered within the Offline library Error messages should be updated to more precisely explain bugs that occur related the Offline library, with the inclusion where possible of a suggested solution rather than the current “An unknown error occurred” text which is being shown in many different scenarios. === Potential error scenarios The following are some example places where errors were encountered during usability testing, note that these may no longer be occurring in the latest version of the app. ====A. Opening Main page of a downloaded pack # Open the Offline library and tap through to the details screen of a downloaded article pack # Tap on the 'Main page' button in the details screen Error: Some users encountered “An unknown error occurred” snackbar message. ==== B. Using the app whilst downloading an article pack with large file-size # Start downloading an couple of article packs with a large file size # Continue to try using the app as packs are being downloaded. Error: Some users encountered “An unknown error occurred” snackbar message.

Update=== Exploratory testing of error messages encountered within the eOffline library Error messaginges should be updated to more precisely explain bugs, that occur related the Offline library, with the inclusion where possible of a suggested solution rather than the current “An unknown error occurred” text which is being shown in many different scenarios. === Potential error scenarios The following are some example places where errors were encountered during usability testing, note that these may no longer be occurring in the latest version of the app. ====A. including a suggested solution if possible rather than the current “An unknown error occurred” text which is being shown for many different scenariosOpening Main page of a downloaded pack # Open the Offline library and tap through to the details screen of a downloaded article pack # Tap on the 'Main page' button in the details screen Error: Some users encountered “An unknown error occurred” snackbar message. ==== B. Using the app whilst downloading an article pack with large file-size # Start downloading an couple of article packs with a large file size # Continue to try using the app as packs are being downloaded. Error: Some users encountered “An unknown error occurred” snackbar message.