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Edit Form: Hardware Failure / Troubleshoot
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This project is for all hardware failure and troubleshooting tasks being requested of the DC-Ops team via any of the on-site projects: ops-codfw, ops-eqdfw, ops-eqiad, ops-eqord, ops-eqsin, ops-esams, ops-ulsfo.

Please note that knams items should be filed under ops-esams.

When you file a request, you need to pick the proper site that the server is located in, and append in that specific site's project and user. Example: If a server is located in eqiad, its ops-eqiad and is assigned to @Cmjohnson. Then you also need to assign it to a user that handles that site.

The project/site to user assignment is as follows:

All of these tasks have a set number of checklist items that must be accomplished by the person filing the task, at the time of filing the task!

Failure to follow the full checklist will result in delays from the normal timeline of repair. All hardware failures are considered high priority initially, but may be re-triaged to normal after review by DC-Ops and the individual server's timeline for repair.

ALL tasks should have the hardware troubleshooting runbook applied to the task/steps!

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(This is the reqId field in logstash)
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Anonymized Request URL (If available)
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Actual story points determined retrospectively
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Event Timeline

RobH renamed this form from Server decommission request to Hardware Failure / Troubleshoot.Feb 1 2019, 5:07 PM
RobH changed the default value for field Title. (Show Details)Feb 1 2019, 5:26 PM
RobH changed the default value for field Priority. (Show Details)
RobH changed the default value for field Description. (Show Details)
RobH changed the default value for field Tags. (Show Details)
RobH changed the default value for field Subscribers. (Show Details)
RobH updated the preamble for this form. (Show Details)
RobH changed the default value for field Title. (Show Details)
RobH changed the default value for field Tags. (Show Details)
RobH changed the default value for field Description. (Show Details)Feb 1 2019, 6:04 PM
RobH updated the preamble for this form. (Show Details)
RobH changed the default value for field Description. (Show Details)Feb 1 2019, 6:41 PM
RobH changed the default value for field Description. (Show Details)Feb 1 2019, 7:37 PM
RobH changed the default value for field Description. (Show Details)Feb 1 2019, 10:43 PM
RobH changed the subtype of this form from default to request.Jun 28 2019, 6:58 PM
RobH updated the preamble for this form. (Show Details)
RobH changed the default value for field Description. (Show Details)Jul 19 2019, 12:14 AM
RobH changed the default value for field Priority. (Show Details)Jul 19 2019, 12:20 AM
RobH changed the default value for field Description. (Show Details)Jul 19 2019, 12:31 AM
RobH changed the default value for field Description. (Show Details)Jul 19 2019, 3:49 PM
RobH changed the default value for field Subscribers. (Show Details)
RobH changed the default value for field Description. (Show Details)Jul 22 2019, 7:42 PM
RobH changed the default value for field Subscribers. (Show Details)
RobH changed the default value for field Title. (Show Details)Sep 27 2019, 7:23 PM
RobH changed the default value for field Description. (Show Details)Oct 4 2019, 5:20 PM
RobH changed the default value for field Description. (Show Details)Oct 28 2019, 5:16 PM
RobH changed the default value for field Subscribers. (Show Details)Feb 6 2020, 9:07 PM