for (;;);{"error":null,"payload":{"timeline":"\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_53\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/de4ombkvtcykafarakxk\/PHID-FILE-trzifh275un3px5rdwmi\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/AntiCompositeNumber\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6845991\" id=\"6845991\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-pencil phui-timeline-icon\" data-meta=\"0_52\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/AntiCompositeNumber\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_0\"\u003eAntiCompositeNumber\u003c\/a\u003e created this task.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6845991\" data-sigil=\"has-tooltip\" data-meta=\"0_51\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:08 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:08:46 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_56\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"display: none;\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846000\" id=\"6846000\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_55\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"phui-handle\" data-sigil=\"hovercard\" data-meta=\"0_7\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-lock lightgreytext\" data-meta=\"0_8\" aria-hidden=\"true\"\u003e\u003c\/span\u003eRestricted Application\u003c\/span\u003e added a subscriber: \u003ca href=\"\/p\/Aklapper\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_9\"\u003eAklapper\u003c\/a\u003e. \u003cspan class=\"phui-timeline-extra-information\"\u003e \u00b7  \u003ca href=\"\/herald\/transcript\/4114879\/\"\u003eView Herald Transcript\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846000\" data-sigil=\"has-tooltip\" data-meta=\"0_54\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:08 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:08:47 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_59\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/evwyohitmb2rpxlofcyn\/PHID-FILE-sjxub5gxizsagtwkydzt\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Varnent\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846001\" id=\"6846001\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_58\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Varnent\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_10\"\u003eVarnent\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846001\" data-sigil=\"has-tooltip\" data-meta=\"0_57\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:11 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:11:01 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_62\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/2nw6ma7wgogouh3ddk65\/PHID-FILE-chnlk6oouizbvuf3huxa\/ef8ead-alphanumeric_lato-white_P.png-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Perryprog\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846002\" id=\"6846002\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_61\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Perryprog\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_11\"\u003ePerryprog\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846002\" data-sigil=\"has-tooltip\" data-meta=\"0_60\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:11 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:11:58 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_65\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/res\/phabricator\/e132bb6a\/rsrc\/image\/avatar.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Risker\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846003\" id=\"6846003\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_64\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Risker\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_12\"\u003eRisker\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846003\" data-sigil=\"has-tooltip\" data-meta=\"0_63\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:13 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:13:12 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_68\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/34dsncqiuepz2cvxrh3d\/PHID-FILE-nne55yqj72klrh25puui\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Vermont\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846004\" id=\"6846004\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_67\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Vermont\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_13\"\u003eVermont\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846004\" data-sigil=\"has-tooltip\" data-meta=\"0_66\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:15 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:15:17 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_71\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/am3sdxikqlx4yjaaq6kt\/PHID-FILE-tlhxljcpkpbsrvwyhpde\/alphanumeric_lato-dark_L.png-_519878-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/L235\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846009\" id=\"6846009\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_70\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/L235\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_14\"\u003eL235\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846009\" data-sigil=\"has-tooltip\" data-meta=\"0_69\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:15 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:15:22 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_74\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/foooipkzgfhpzmvqx42s\/PHID-FILE-tqrcm2p4lddqmnsifjdj\/547348-alphanumeric_aleo-white_K.png-255%2C255%2C255%2C0.4.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Kb03\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846010\" id=\"6846010\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_73\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Kb03\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_15\"\u003eKb03\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846010\" data-sigil=\"has-tooltip\" data-meta=\"0_72\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:15 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:15:59 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_77\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/p2jvmcdsbef3436hkcf6\/PHID-FILE-b6vmtimun4dtm56lypjx\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Krenair\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846011\" id=\"6846011\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_76\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Krenair\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_16\"\u003eKrenair\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846011\" data-sigil=\"has-tooltip\" data-meta=\"0_75\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:17 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:17:17 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_80\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/3uc2yc67cpe2vkc4sibj\/PHID-FILE-5czt7j26qbkmfpxtwswx\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Peachey88\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846012\" id=\"6846012\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_79\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Peachey88\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_17\"\u003ePeachey88\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846012\" data-sigil=\"has-tooltip\" data-meta=\"0_78\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:19 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:19:13 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_83\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/z4k7rtxvhbkkrrktx2rz\/PHID-FILE-f6zpjcwhwkbj3o4h64if\/5e5a7f-alphanumeric_aleo-white_J.png-255%2C255%2C255%2C0.7.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Jack_Frost\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846030\" id=\"6846030\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_82\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Jack_Frost\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_18\"\u003eJack_Frost\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846030\" data-sigil=\"has-tooltip\" data-meta=\"0_81\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:27 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:27:33 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_92\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/jcykwc2mgdserfz2d3ya\/PHID-FILE-eioipymlnb2nyckwsevp\/alphanumeric_aleo-white_P.png-_265582-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/pajz\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846066\" id=\"6846066\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_91\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/pajz\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_20\"\u003epajz\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846066\" data-sigil=\"has-tooltip\" data-meta=\"0_90\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:39 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:39:08 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_88\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_89\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_19\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003ePerhaps also worth noting: \u003ca href=\"https:\/\/forums.otterhub.org\/viewtopic.php?p=170802&sid=76b5e0255473a6df0f13137319fffe4c#p170802\" class=\"remarkup-link\" target=\"_blank\" rel=\"noreferrer\"\u003ehttps:\/\/forums.otterhub.org\/viewtopic.php?p=170802&sid=76b5e0255473a6df0f13137319fffe4c#p170802\u003c\/a\u003e (on Rother OSS's open source OTRS fork \u003cem\u003eOTOBO\u003c\/em\u003e, which was released in Summer 2020, and how their approach differs from Znuny's). Unlike Znuny's and Rother's, the open source forks announced by Radiant System and Centuran have not been released yet, as far as I can see.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_101\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/de4ombkvtcykafarakxk\/PHID-FILE-trzifh275un3px5rdwmi\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/AntiCompositeNumber\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846068\" id=\"6846068\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_100\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/AntiCompositeNumber\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_21\"\u003eAntiCompositeNumber\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846068\" data-sigil=\"has-tooltip\" data-meta=\"0_99\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:41 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:41:02 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_97\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_98\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_22\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eRadiant's is out, see section 4 or \u003ca href=\"https:\/\/github.com\/RadiantSystem\/radiant\" class=\"remarkup-link\" target=\"_blank\" rel=\"noreferrer\"\u003ehttps:\/\/github.com\/RadiantSystem\/radiant\u003c\/a\u003e.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_104\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/de4ombkvtcykafarakxk\/PHID-FILE-trzifh275un3px5rdwmi\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/AntiCompositeNumber\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846072\" id=\"6846072\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-pencil phui-timeline-icon\" data-meta=\"0_103\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/AntiCompositeNumber\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_23\"\u003eAntiCompositeNumber\u003c\/a\u003e updated the task description. \u003ca href=\"\/transactions\/detail\/PHID-XACT-TASK-remfy3qryw4tcb4\/\" data-sigil=\"workflow\"\u003e(Show Details)\u003c\/a\u003e\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846072\" data-sigil=\"has-tooltip\" data-meta=\"0_102\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:42 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:42:53 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_113\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/jcykwc2mgdserfz2d3ya\/PHID-FILE-eioipymlnb2nyckwsevp\/alphanumeric_aleo-white_P.png-_265582-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/pajz\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846108\" id=\"6846108\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_112\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/pajz\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_24\"\u003epajz\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846108\" data-sigil=\"has-tooltip\" data-meta=\"0_111\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 20 2021, 11:54 PM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-20 23:54:10 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_109\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_110\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_25\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eAh, thanks, got it now, they \u003cem\u003ehave released\u003c\/em\u003e the fork and \u003cem\u003eplan to release\u003c\/em\u003e "an open version of Radiant 7 in 2021". I am not familiar with any of these OTRS-based platforms, unfortunately (although I'm pleasantly surprised that at least it looks like there are a few options for current users of the Community Edition).\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_122\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/jddyubartbuimuehopfh\/PHID-FILE-ovvv7bsf4yh4p244o3km\/a192a9-alphanumeric_lato-dark_S.png-255%2C255%2C255%2C0.7.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Sam-2727\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846114\" id=\"6846114\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_121\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Sam-2727\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_27\"\u003eSam-2727\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846114\" data-sigil=\"has-tooltip\" data-meta=\"0_120\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:03 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:03:06 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_118\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_119\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_26\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eAll of the forks are very new (apparently OTRS community edition was discontinued without very little warning). It would be risky to choose one now only to have the fork abandoned soon. As for the paid version, that seems to have its own problems because my understanding is that all data would be hosted on OTRS servers.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_131\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/3uc2yc67cpe2vkc4sibj\/PHID-FILE-5czt7j26qbkmfpxtwswx\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Peachey88\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846117\" id=\"6846117\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_130\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Peachey88\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_28\"\u003ePeachey88\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846117\" data-sigil=\"has-tooltip\" data-meta=\"0_129\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:10 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:10:23 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_127\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_128\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_29\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cblockquote class=\"remarkup-reply-block\"\u003e\n\u003cdiv class=\"remarkup-reply-head\"\u003eIn \u003ca href=\"\/T275294#6846114\" class=\"phui-tag-view phui-tag-type-object \" data-sigil=\"hovercard\" data-meta=\"0_2\"\u003e\u003cspan class=\"phui-tag-core-closed\"\u003e\u003cspan class=\"phui-tag-core phui-tag-color-object\"\u003eT275294#6846114\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e, \u003ca href=\"\/p\/Sam-2727\/\" class=\"phui-tag-view phui-tag-type-person \" data-sigil=\"hovercard\" data-meta=\"0_3\"\u003e\u003cspan class=\"phui-tag-core phui-tag-color-person\"\u003e@Sam-2727\u003c\/span\u003e\u003c\/a\u003e wrote:\u003c\/div\u003e\n\u003cdiv class=\"remarkup-reply-body\"\u003e\u003cp\u003eAs for the paid version, that seems to have its own problems because my understanding is that all data would be hosted on OTRS servers.\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/blockquote\u003e\n\n\u003cp\u003eThey have on premise solutions \u003ca href=\"https:\/\/otrs.com\/on-premise\/\" class=\"remarkup-link\" target=\"_blank\" rel=\"noreferrer\"\u003ehttps:\/\/otrs.com\/on-premise\/\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_140\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/jddyubartbuimuehopfh\/PHID-FILE-ovvv7bsf4yh4p244o3km\/a192a9-alphanumeric_lato-dark_S.png-255%2C255%2C255%2C0.7.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Sam-2727\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846119\" id=\"6846119\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_139\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Sam-2727\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_30\"\u003eSam-2727\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846119\" data-sigil=\"has-tooltip\" data-meta=\"0_138\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:14 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:14:06 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_136\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_137\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_31\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eThanks -- didn't notice that when I was looking on their website.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_150\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/jcykwc2mgdserfz2d3ya\/PHID-FILE-eioipymlnb2nyckwsevp\/alphanumeric_aleo-white_P.png-_265582-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/pajz\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846123\" id=\"6846123\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_149\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/pajz\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_32\"\u003epajz\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003eEdited\u003cspan class=\"visual-only\" aria-hidden=\"true\"\u003e \u00b7 \u003c\/span\u003e\u003ca href=\"#6846123\" data-sigil=\"has-tooltip\" data-meta=\"0_148\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:36 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:36:32 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_146\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_147\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_33\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cblockquote class=\"remarkup-reply-block\"\u003e\n\u003cdiv class=\"remarkup-reply-head\"\u003eIn \u003ca href=\"\/T275294#6846114\" class=\"phui-tag-view phui-tag-type-object \" data-sigil=\"hovercard\" data-meta=\"0_4\"\u003e\u003cspan class=\"phui-tag-core-closed\"\u003e\u003cspan class=\"phui-tag-core phui-tag-color-object\"\u003eT275294#6846114\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e, \u003ca href=\"\/p\/Sam-2727\/\" class=\"phui-tag-view phui-tag-type-person \" data-sigil=\"hovercard\" data-meta=\"0_5\"\u003e\u003cspan class=\"phui-tag-core phui-tag-color-person\"\u003e@Sam-2727\u003c\/span\u003e\u003c\/a\u003e wrote:\u003c\/div\u003e\n\u003cdiv class=\"remarkup-reply-body\"\u003e\u003cp\u003eIt would be risky to choose one now only to have the fork abandoned soon.\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/blockquote\u003e\n\n\u003cp\u003eAs I understand it, at least Znuny's approach is to leave as much unchanged as possible and just provide security updates and bug fixes for at least two years, so people retain the option of updating to OTRS Community Edition 7 (should it eventually be released in spite of \u003ca href=\"https:\/\/forums.otterhub.org\/viewtopic.php?p=170677#p170677\" class=\"remarkup-link\" target=\"_blank\" rel=\"noreferrer\"\u003esome\u003c\/a\u003e comments from OTRS AG to customers that it won't - there still seems to be no definitive official statement) or moving over to a different OTRS-based product. So I think their approach is, in part, aimed precisely at mitigating the risk pointed out in your comment. At least for now. Of course, if the Community Edition is no longer actively developed, there will come a time eventually when you have to make the switch to some alternative.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_153\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/wfs7n4qu6pvuqbp3lixg\/PHID-FILE-mpwekc7pok3ceb22aalu\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/JGHowes\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846125\" id=\"6846125\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_152\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/JGHowes\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_34\"\u003eJGHowes\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846125\" data-sigil=\"has-tooltip\" data-meta=\"0_151\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:39 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:39:12 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_156\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/usy6ub5lpg4daebvzgis\/PHID-FILE-rsgd7r4yddxdli3wpo43\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Pppery\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846128\" id=\"6846128\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_155\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Pppery\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_35\"\u003ePppery\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846128\" data-sigil=\"has-tooltip\" data-meta=\"0_154\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 12:46 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 00:46:57 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_165\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/e2vvl6d426nes76nzrxg\/PHID-FILE-s3k5nmf3hkxifswqdlvx\/3585b0-alphanumeric_aleo-white_E.png-255%2C255%2C255%2C0.7.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/eyazi\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846152\" id=\"6846152\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_164\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/eyazi\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_37\"\u003eeyazi\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846152\" data-sigil=\"has-tooltip\" data-meta=\"0_163\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 2:21 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 02:21:21 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_161\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_162\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_36\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eIMHO, changing to an on-prem solution of OTRS 8 would be the worst decision.\u003cbr \/\u003e\nYou'd not only find yourself in a vendor lock (5 digits yearly by default) but would also support a company that just doesn't care about Open Source anymore.\u003c\/p\u003e\n\n\u003cp\u003eOTRS Community Edition 7 was expected on Q4 2020 \u2013 never got released, the EOL message got published on Christmas without a warning, and the \u003ca href=\"https:\/\/community.znuny.org\/viewtopic.php?p=171289\" class=\"remarkup-link\" target=\"_blank\" rel=\"noreferrer\"\u003eFTP server got taken down overnight\u003c\/a\u003e (you can't open the package manager without timeouts). Not sure how much you can trust a company like that.\u003c\/p\u003e\n\n\u003cp\u003eIf you're currently just interested in using a safe version, you can update to Znuny LTS 6.0.32. Only the name changes. The updating process and everything else stays the same.\u003c\/p\u003e\n\n\u003cp\u003eIf you're looking for support and new features, you might take a look at OTOBO.\u003c\/p\u003e\n\n\u003cp\u003eThere are a lot of possible changes happening right now. No reason to panic.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_174\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/am3sdxikqlx4yjaaq6kt\/PHID-FILE-tlhxljcpkpbsrvwyhpde\/alphanumeric_lato-dark_L.png-_519878-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/L235\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846174\" id=\"6846174\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_173\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/L235\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_38\"\u003eL235\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846174\" data-sigil=\"has-tooltip\" data-meta=\"0_172\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 3:26 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 03:26:34 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_170\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_171\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_39\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eWhile interim stopgap measures (e.g. Znuny) should be implemented, this is a good opportunity to revisit the software we're using for email response purposes. OTRS is notoriously difficult to use: for example, I have heard from many English Wikipedia CheckUsers who refuse to use OTRS due to the difficult interface. Previously, the chief advantage of OTRS was its open-source ethos; unfortunately, that seems to no longer be a benefit. We should seriously consider using vaguely modern and well-designed CRM software, and switch away from OTRS and its descendant projects as soon as technically and logistically reasonable.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_184\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/res\/phabricator\/e132bb6a\/rsrc\/image\/avatar.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/TonyBallioni\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846176\" id=\"6846176\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_183\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/TonyBallioni\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_41\"\u003eTonyBallioni\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003eEdited\u003cspan class=\"visual-only\" aria-hidden=\"true\"\u003e \u00b7 \u003c\/span\u003e\u003ca href=\"#6846176\" data-sigil=\"has-tooltip\" data-meta=\"0_182\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 3:31 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 03:31:17 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_180\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_181\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_40\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eAs L235 mentioned, OTRS is not a user-friendly software, is difficult to navigate, and next to impossible to use at all on mobile. I would strongly support moving to something other than OTRS.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_193\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/2nw6ma7wgogouh3ddk65\/PHID-FILE-chnlk6oouizbvuf3huxa\/ef8ead-alphanumeric_lato-white_P.png-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Perryprog\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846178\" id=\"6846178\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_192\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Perryprog\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_42\"\u003ePerryprog\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846178\" data-sigil=\"has-tooltip\" data-meta=\"0_191\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 3:36 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 03:36:13 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_189\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_190\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_43\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eFor what it's worth, my experience with OTRS so far hasn't been too bad. It does what it really needs to do, just with... a \u003cem\u003elot\u003c\/em\u003e of downsides. (Slow, bad UX, limited functionality, etc.)\u003c\/p\u003e\n\n\u003cp\u003eRegardless, as L235 said\u2014a temporary solution that uses one of OTRS's descendants isn't too bad of a thing. Afterwards, we can look into moving to a separate platform.\u003c\/p\u003e\n\n\u003cp\u003e(Also I find OTRS to work "well enough" on mobile, having had a few mornings where I sat in bed marking tickets as spam on my phone. Who needs social media these days?)\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_196\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/q3sgugeppvp7kt3yjufa\/PHID-FILE-b63ck2rcmg45jgoh7srs\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Tks4Fish\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846181\" id=\"6846181\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_195\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Tks4Fish\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_44\"\u003eTks4Fish\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846181\" data-sigil=\"has-tooltip\" data-meta=\"0_194\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 3:59 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 03:59:27 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_199\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/usy6ub5lpg4daebvzgis\/PHID-FILE-rsgd7r4yddxdli3wpo43\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Pppery\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846183\" id=\"6846183\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-times phui-timeline-icon\" data-meta=\"0_198\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Pppery\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_45\"\u003ePppery\u003c\/a\u003e unsubscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846183\" data-sigil=\"has-tooltip\" data-meta=\"0_197\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 4:02 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 04:02:46 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_208\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/t3jlqkocbr6hwhimi3cc\/PHID-FILE-dv2ooznssbuqrxl46ak7\/alphanumeric_lato-dark_B.png-_694e79-0%2C0%2C0%2C0.3.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Barkeep49\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846186\" id=\"6846186\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_207\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Barkeep49\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_47\"\u003eBarkeep49\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846186\" data-sigil=\"has-tooltip\" data-meta=\"0_206\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 4:34 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 04:34:27 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_204\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_205\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_46\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003ePut me down on team "I think OTRS is incredibly clunky and unfriendly software" and moving to some fork of that does not excite me because I am skeptical that we will want to do two transitions and so absent some forced move (like this) I think we'll continue to use that fork indefinitely. So I think we need to explore non-OTRS software now and make the right choice about what to switch to.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_217\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-major-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/2nw6ma7wgogouh3ddk65\/PHID-FILE-chnlk6oouizbvuf3huxa\/ef8ead-alphanumeric_lato-white_P.png-0%2C0%2C0%2C0.png)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/Perryprog\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003cdiv class=\"phui-timeline-inner-content\"\u003e\u003ca name=\"6846187\" id=\"6846187\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon phui-timeline-title-with-menu\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-comment phui-timeline-icon\" data-meta=\"0_216\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/Perryprog\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_48\"\u003ePerryprog\u003c\/a\u003e added a comment.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846187\" data-sigil=\"has-tooltip\" data-meta=\"0_215\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 4:38 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 04:38:07 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003ca href=\"#\" class=\"phui-timeline-menu\" aria-haspopup=\"true\" aria-expanded=\"false\" data-sigil=\"phui-dropdown-menu\" data-meta=\"0_213\"\u003e\u003cspan class=\"aural-only\"\u003eComment Actions\u003c\/span\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-caret-down\" data-meta=\"0_214\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-core-content\"\u003e\u003cspan class=\"transaction-comment\" data-sigil=\"transaction-comment\" data-meta=\"0_49\"\u003e\u003cdiv class=\"phabricator-remarkup\"\u003e\u003cp\u003eHm\u2014on second thought, you're probably right \u003ca href=\"\/p\/Barkeep49\/\" class=\"phui-tag-view phui-tag-type-person \" data-sigil=\"hovercard\" data-meta=\"0_6\"\u003e\u003cspan class=\"phui-tag-core phui-tag-color-person\"\u003e@Barkeep49\u003c\/span\u003e\u003c\/a\u003e. I take back what I said earlier.\u003c\/p\u003e\u003c\/div\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-spacer\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-shell\" data-sigil=\"transaction anchor-container\" data-meta=\"0_220\"\u003e\u003cdiv class=\"phui-timeline-event-view phui-timeline-minor-event\"\u003e\u003cdiv class=\"phui-timeline-content\"\u003e\u003ca style=\"background-image: url(https:\/\/phab.wmfusercontent.org\/file\/data\/lqcnn27yc73h4xqfgoro\/PHID-FILE-cmhizjsmrwydobneo76y\/profile)\" class=\"visual-only phui-timeline-image\" href=\"\/p\/CptViraj\/\" aria-hidden=\"true\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-wedge\" style=\"\"\u003e\u003c\/div\u003e\u003cdiv class=\"phui-timeline-group\"\u003e\u003ca name=\"6846188\" id=\"6846188\" class=\"phabricator-anchor-view\"\u003e\u003c\/a\u003e\u003cdiv class=\"phui-timeline-title phui-timeline-title-with-icon\"\u003e\u003cspan class=\"phui-timeline-icon-fill\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-user-plus phui-timeline-icon\" data-meta=\"0_219\" aria-hidden=\"true\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"\/p\/CptViraj\/\" class=\"phui-handle phui-link-person\" data-sigil=\"hovercard\" data-meta=\"0_50\"\u003eCptViraj\u003c\/a\u003e subscribed.\u003cspan class=\"phui-timeline-extra\"\u003e\u003ca href=\"#6846188\" data-sigil=\"has-tooltip\" data-meta=\"0_218\"\u003e\u003cspan class=\"screen-only\"\u003eFeb 21 2021, 4:42 AM\u003c\/span\u003e\u003cspan class=\"print-only\" aria-hidden=\"true\"\u003e2021-02-21 04:42:35 (UTC+0)\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e"},"javelin_metadata":[{"hovercardSpec":{"objectPHID":"PHID-USER-kbzm2um2jcqzty52qf5a"}},{"hovercardSpec":{"objectPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-USER-4h4m2sjonnvljgw2vjdp","contextPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-USER-4h4m2sjonnvljgw2vjdp","contextPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-USER-5x2gpj5lpqq4qhprno4z","contextPHID":"PHID-TASK-ehfqae53ktzw7svxia6h"}},{"hovercardSpec":{"objectPHID":"PHID-APPS-PhabricatorHeraldApplication"}},[],{"hovercardSpec":{"objectPHID":"PHID-USER-hgn5uw2jafgjgfvxibhh"}},{"hovercardSpec":{"objectPHID":"PHID-USER-tbsqok4i4d2fpoef36s2"}},{"hovercardSpec":{"objectPHID":"PHID-USER-hpvkusgh3pg2xzsypeo5"}},{"hovercardSpec":{"objectPHID":"PHID-USER-yif6nz5uhka5cnltixpc"}},{"hovercardSpec":{"objectPHID":"PHID-USER-2lxcaejn7txmjyifo4tc"}},{"hovercardSpec":{"objectPHID":"PHID-USER-2hzxflhh7cwlrnz74x6y"}},{"hovercardSpec":{"objectPHID":"PHID-USER-nnz45npaqzlm4weeby6u"}},{"hovercardSpec":{"objectPHID":"PHID-USER-x7ti5ksby4ubsabntlxa"}},{"hovercardSpec":{"objectPHID":"PHID-USER-hwuumsjqciw7ji5qhpc7"}},{"hovercardSpec":{"objectPHID":"PHID-USER-kxhr6gwhiki2vsffxit6"}},{"phid":"PHID-XACT-TASK-whqqdg5fu7o2gf7"},{"hovercardSpec":{"objectPHID":"PHID-USER-x44asswe5g7265gs7ue4"}},{"hovercardSpec":{"objectPHID":"PHID-USER-kbzm2um2jcqzty52qf5a"}},{"phid":"PHID-XACT-TASK-ea3o33bcwbpfmua"},{"hovercardSpec":{"objectPHID":"PHID-USER-kbzm2um2jcqzty52qf5a"}},{"hovercardSpec":{"objectPHID":"PHID-USER-x44asswe5g7265gs7ue4"}},{"phid":"PHID-XACT-TASK-3g2lcqpujzuulvy"},{"phid":"PHID-XACT-TASK-gg4lp73sblp4hie"},{"hovercardSpec":{"objectPHID":"PHID-USER-4h4m2sjonnvljgw2vjdp"}},{"hovercardSpec":{"objectPHID":"PHID-USER-hwuumsjqciw7ji5qhpc7"}},{"phid":"PHID-XACT-TASK-fvqkw735hel4pf4"},{"hovercardSpec":{"objectPHID":"PHID-USER-4h4m2sjonnvljgw2vjdp"}},{"phid":"PHID-XACT-TASK-472oaxa5luj7vhe"},{"hovercardSpec":{"objectPHID":"PHID-USER-x44asswe5g7265gs7ue4"}},{"phid":"PHID-XACT-TASK-bselbubdic37ixi"},{"hovercardSpec":{"objectPHID":"PHID-USER-dbrf3qfdlivsttfy7ihl"}},{"hovercardSpec":{"objectPHID":"PHID-USER-escte3psz5yfd2nj3jzr"}},{"phid":"PHID-XACT-TASK-ssznqnwtrddkgkp"},{"hovercardSpec":{"objectPHID":"PHID-USER-eexbqwf4rgs4mqbukrht"}},{"hovercardSpec":{"objectPHID":"PHID-USER-2hzxflhh7cwlrnz74x6y"}},{"phid":"PHID-XACT-TASK-6webx7m5yh6aoa7"},{"phid":"PHID-XACT-TASK-i2sr2tz5obp4zj5"},{"hovercardSpec":{"objectPHID":"PHID-USER-spcdb4f5vyfq7nuc56ib"}},{"hovercardSpec":{"objectPHID":"PHID-USER-hpvkusgh3pg2xzsypeo5"}},{"phid":"PHID-XACT-TASK-b6gdl6buybbmyug"},{"hovercardSpec":{"objectPHID":"PHID-USER-jrvxhqpljw3wtjwvjdox"}},{"hovercardSpec":{"objectPHID":"PHID-USER-escte3psz5yfd2nj3jzr"}},{"phid":"PHID-XACT-TASK-ssjnprs652yblir"},{"hovercardSpec":{"objectPHID":"PHID-USER-5x2gpj5lpqq4qhprno4z"}},{"hovercardSpec":{"objectPHID":"PHID-USER-hpvkusgh3pg2xzsypeo5"}},{"phid":"PHID-XACT-TASK-q44zfdhbzzou5xl"},{"hovercardSpec":{"objectPHID":"PHID-USER-tqq4idhavgzaxvkbngj3"}},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-qo7473ofhtdv7u7","anchor":"6845991"},{"tip":"Via Herald"},[],{"phid":"PHID-XACT-TASK-22ermmehjhqtwuy","anchor":"6846000"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-6tapj74n76hx647","anchor":"6846001"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-wsziekhcsbn6jjf","anchor":"6846002"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-mqd6cqkuic7gwp2","anchor":"6846003"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-uxx4egxlma554a3","anchor":"6846004"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-vggje5lxnl6ye47","anchor":"6846009"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-w7gdpqgh3yah4nz","anchor":"6846010"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-uogk6b5qx6w5sog","anchor":"6846011"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-75cvemjxpsqlnd3","anchor":"6846012"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-vfimbd7mfjyeidp","anchor":"6846030"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-whqqdg5fu7o2gf7\/","ref":"T275294#6846066"},[],{"anchor":"6846066"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_1\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_84\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_85\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_3\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-whqqdg5fu7o2gf7\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_86\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_87\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-whqqdg5fu7o2gf7","anchor":"6846066"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-ea3o33bcwbpfmua\/","ref":"T275294#6846068"},[],{"anchor":"6846068"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_5\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_93\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_94\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_7\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-ea3o33bcwbpfmua\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_95\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_96\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-ea3o33bcwbpfmua","anchor":"6846068"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-remfy3qryw4tcb4","anchor":"6846072"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-3g2lcqpujzuulvy\/","ref":"T275294#6846108"},[],{"anchor":"6846108"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_9\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_105\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_106\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_11\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-3g2lcqpujzuulvy\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_107\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_108\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-3g2lcqpujzuulvy","anchor":"6846108"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-gg4lp73sblp4hie\/","ref":"T275294#6846114"},[],{"anchor":"6846114"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_13\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_114\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_115\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_15\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-gg4lp73sblp4hie\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_116\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_117\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-gg4lp73sblp4hie","anchor":"6846114"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-fvqkw735hel4pf4\/","ref":"T275294#6846117"},[],{"anchor":"6846117"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_17\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_123\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_124\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_19\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-fvqkw735hel4pf4\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_125\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_126\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-fvqkw735hel4pf4","anchor":"6846117"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-472oaxa5luj7vhe\/","ref":"T275294#6846119"},[],{"anchor":"6846119"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_21\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_132\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_133\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_23\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-472oaxa5luj7vhe\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_134\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_135\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-472oaxa5luj7vhe","anchor":"6846119"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-bselbubdic37ixi\/","ref":"T275294#6846123"},[],{"anchor":"6846123"},[],[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_25\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_141\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_142\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_27\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-bselbubdic37ixi\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_143\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_144\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_29\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/history\/PHID-XACT-TASK-bselbubdic37ixi\/\" class=\"phabricator-action-view-item\" data-sigil=\"workflow\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-list phabricator-action-view-icon\" data-meta=\"0_145\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Edit History\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-bselbubdic37ixi","anchor":"6846123"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-td4faamztvrmau4","anchor":"6846125"},{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-wvs4t3jdykjmixw","anchor":"6846128"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-ssznqnwtrddkgkp\/","ref":"T275294#6846152"},[],{"anchor":"6846152"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_31\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_157\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_158\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_33\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-ssznqnwtrddkgkp\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_159\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_160\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-ssznqnwtrddkgkp","anchor":"6846152"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-6webx7m5yh6aoa7\/","ref":"T275294#6846174"},[],{"anchor":"6846174"},[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_35\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_166\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_167\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli id=\"UQ0_37\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"\/transactions\/raw\/PHID-XACT-TASK-6webx7m5yh6aoa7\/\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-raw\" data-meta=\"0_168\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-code phabricator-action-view-icon\" data-meta=\"0_169\" aria-hidden=\"true\"\u003e\u003c\/span\u003eView Raw Remarkup\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e"},[],{"tip":"Via Web"},[],{"phid":"PHID-XACT-TASK-6webx7m5yh6aoa7","anchor":"6846174"},{"targetID":"UQ0_1","uri":"\/transactions\/quote\/PHID-XACT-TASK-i2sr2tz5obp4zj5\/","ref":"T275294#6846176"},[],{"anchor":"6846176"},[],[],{"items":"\u003cul class=\"phabricator-action-list-view \"\u003e\u003cli id=\"UQ0_39\" class=\"phabricator-action-view phabricator-action-view-href action-has-icon\" style=\"\"\u003e\u003ca href=\"#\" class=\"phabricator-action-view-item\" data-sigil=\"transaction-quote\" data-meta=\"0_175\"\u003e\u003cspan class=\"visual-only phui-icon-view phui-font-fa fa-quote-left phabricator-action-view-icon\" data-meta=\"0_176\" aria-hidden=\"true\"\u003e\u003c\/span\u003eQuote Comment\u003c\/a\u003e\u003c\/li\u003e\u003cli 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