Investigate timeouts from Adyen Soap listener
Closed, ResolvedPublicBUG REPORT
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	AndyRussG
	Sep 9 2022, 3:49 PM

Description

We've seen about 10 of these intermittently over the past month .

Sample failmail:

FAILMAIL - ALERT: frpig1001 (adyen) SmashPig-Adyen::SPCID-2115706608

A problem has developed in SmashPig -- the available context is shown below. Data objects are excluded for security but may be found in alternative log streams if configured.

NOTE: Additional errors may have occurred this session, but this email will only be sent once. Check log streams for additional errors in this session.

2022-09-05T00:06:53+00:00 [DEBUG] Entering logging context 'SPCID-2115706608'.
2022-09-05T00:06:53+00:00 [INFO] Starting processing for request, configuration view: 'adyen', action: 'listener'
2022-09-05T00:07:53+00:00 [ALERT] Last chance error handler fired. (2) SoapServer::SoapServer(https://ca-live.adyen.com/ca/services/Notification?wsdl): failed to open stream: Connection timed out @ /srv/www/org/wikimedia/listeners/SmashPig/Core/Listeners/SoapListener.php:24

Details

Subject	Repo	Branch	Lines +/-
remove unwanted config	wikimedia/fundraising/SmashPig	master	+0 -147
Move WSDL to Adyen Directory	wikimedia/fundraising/SmashPig	master	+148 -4
Adyen discontinued the NotificationService wsdl URL earlier, this patch adds the actual WSDL directly into our code removing the need for the URL.	wikimedia/fundraising/SmashPig	master	+153 -1

Customize query in gerrit

Related Objects

Mentioned Here: T317833: Make Adyen IPN listener understand JSON messages
T317837: Remove Adyen WSDL classes and related code in Api.php and PaymentProvider classes

Event Timeline

AndyRussG created this task.Sep 9 2022, 3:49 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 9 2022, 3:49 PM

We got one of these this morning.

Looks like a momentary blip at Adyen's end. We make the call each time the AdyenListener is instantiated according to the code. Interestingly there is a successful Adyen/listener request at the same exact second. I wonder if that has something to do with it.

Here's the full log output for the failed one:

Sep 12 07:00:40 frpig1001 SmashPig-Adyen: SPCID-0316000893 | Last chance error handler fired. (2) SoapServer::SoapServer(https://ca-live.adyen.com/ca/services/Notificati
on?wsdl): failed to open stream: Connection timed out @ /srv/www/org/wikimedia/listeners/SmashPig/Core/Listeners/SoapListener.php:24 | [] |
Sep 12 07:00:40 frpig1001 SmashPig-Adyen: SPCID-0316000893 | Last chance error handler fired. (2) SoapServer::SoapServer(): I/O warning : failed to load external entity
&quot;https://ca-live.adyen.com/ca/services/Notification?wsdl&quot; @ /srv/www/org/wikimedia/listeners/SmashPig/Core/Listeners/SoapListener.php:24 | [] |
Sep 12 07:00:40 frpig1001 SmashPig-Adyen: SPCID-0316000893 | Last chance error handler fired. (8) SoapServer::SoapServer(): failed to discard buffer. No buffer to discar
d @ /srv/www/org/wikimedia/listeners/SmashPig/Core/Listeners/SoapListener.php:24 | [] |
Sep 12 07:00:40 frpig1001 SmashPig-Adyen: SPCID-0316000893 | Fatal error caught by shutdown handler. (1) SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://ca-live.ad
yen.com/ca/services/Notification?wsdl' : failed to load external entity "https://ca-live.adyen.com/ca/services/Notification?wsdl"
Sep 12 07:00:40 frpig1001 SmashPig-Adyen:  @ /srv/www/org/wikimedia/listeners/SmashPig/Core/Listeners/SoapListener.php:24 |  |

Dwisehaupt changed the subtype of this task from "Task" to "Bug Report".Sep 12 2022, 8:23 PM

XenoRyet moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.Sep 19 2022, 7:48 PM

XenoRyet added a project: Fundraising Tech - Chaos Crew.Sep 20 2022, 7:36 PM

greg triaged this task as Low priority.Nov 1 2022, 6:14 PM

XenoRyet removed a project: Fundraising-Backlog.Nov 7 2022, 9:19 PM

We've had eleven of these this month already, so it doesn't seem to be going away. Maybe it's time to reach out to Adyen and see if they're aware of anything at their end?

Let's get rid of the SOAP!
T317837
T317833

XenoRyet removed a project: Fundraising Tech - Chaos Crew.Mar 21 2023, 1:23 AM

@XenoRyet: Please associate at least one active team/codebase project tag with a task, so people can find a task when looking at project workboards or searching for tasks in certain projects. Thanks.

greg added a project: Fundraising Tech - Chaos Crew.Mar 31 2023, 6:54 PM

XenoRyet removed a project: Fundraising Tech - Chaos Crew.Mar 31 2023, 8:29 PM

We have gotten hundreds of these today. I thought our smash pig update might have been implicated but rolling back did not stop the tide so back on latest code

Damilare claimed this task.Jul 25 2023, 1:29 PM

Damilare added a project: Fundraising Tech - Chaos Crew.

Change 941402 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[wikimedia/fundraising/SmashPig@master] Adyen discontinued the NotificationService wsdl URL earlier, this patch adds the actual WSDL directly into our code removing the need for the URL.

https://gerrit.wikimedia.org/r/941402

gerritbot added a project: Patch-For-Review.Jul 25 2023, 1:30 PM

Damilare moved this task from Backlog to Ready for Review on the Fundraising Tech - Chaos Crew board.Jul 25 2023, 1:31 PM

Change 941402 merged by jenkins-bot:

[wikimedia/fundraising/SmashPig@master] Adyen discontinued the NotificationService wsdl URL earlier, this patch adds the actual WSDL directly into our code removing the need for the URL.

https://gerrit.wikimedia.org/r/941402

Maintenance_bot removed a project: Patch-For-Review.Jul 25 2023, 2:11 PM

Change 941431 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[wikimedia/fundraising/SmashPig@master] Move WSDL to Adyen Directory

https://gerrit.wikimedia.org/r/941431

gerritbot added a project: Patch-For-Review.Jul 25 2023, 2:36 PM

Change 941431 merged by jenkins-bot:

[wikimedia/fundraising/SmashPig@master] Move WSDL to Adyen Directory

https://gerrit.wikimedia.org/r/941431

Maintenance_bot removed a project: Patch-For-Review.Jul 25 2023, 3:13 PM

Damilare moved this task from Ready for Review to Done on the Fundraising Tech - Chaos Crew board.Jul 25 2023, 4:02 PM

XenoRyet closed this task as Resolved.Jul 31 2023, 7:40 PM