Aim

Design the new user flow for QuickSurveys.

Background

The Community Safety survey asks users how safe they feel on the wikis and this data is used as a metric by a number of teams. However, in its current format the survey does not provide follow-up questions to understand why a user may feel safe/unsafe, and the survey tool has limited targeting functionality.

The T&S Product team is iterating on the existing QuickSurveys extension, so that it includes multiple questions that can explore community members’ reasons for feeling unsafe.

Requested features

• Ability to ask a follow-up question based on previous close ended answers
• Follow-up question should be multiple choice and/or free text form
• Ability to answer through a combination of multiple choice + free text form
• Ability to not see the survey again

Example scenario

Q1: “Have you felt unsafe contributing in the last 30 days?” [Yes / No / Not sure]
Q2: [If Yes] “Why"? [Multiple choice of reasons + free text form]
Q3: "Do you know where to report abuse or harassment on English Wikipedia?" [Yes / No / Not sure]
Example

User flow

Notes on functionality

• Maximum of 5 questions: Strongly advised in order to prevent a micro-survey becoming a full survey. Can be overridden in certain cases.
• Back button: Users can skip questions. Users can change an answer by going back. Data submits after each question.
• Don't show again checkbox: Users can stop this survey from appearing again. This functionality is controlled in special:preferences (TBD).

Checklist

• Create new user flow
• Answer remaining UX questions