In T280615#7018529, @Bugreporter wrote:

This group does not mean any users with OTRS access; it actually means users with access to at least one permission-related queue.

In T275294#6972950, @Keegan wrote:

In T275294#6972938, @Aklapper wrote:

In T275294#6972793, @Keegan wrote:

something else we may need to do in the near future, move OTRS wiki to a new name

Should become a separate ticket under https://phabricator.wikimedia.org/project/view/2943/ I guess, and this ticket should be a subtask of that new ticket.

Thanks, I'll get something going there in the near future.

@jcrespo : By experience, those kind of features will not see light in our era for OTRS since more urgent "features" (like T23579) are still stuck since 2013... Also, this "color" scheme was previously a feature (see https://otrsteam.ideascale.com/a/dtd/color-actions-in-ticket-history-view/90409-10369) that has now been discontinued and it is unlikely that they are going to revert with a tickbox in the near future.

According to this diff (seen on this OTRS bug report on bugs.otrs.org), those are the pertinent rules that are now missing in this new version of the OTRS system:

tr.Incoming > td {
    background: #d4defc;
}

@JGHowes please sse T263243.

Look good. thank you Akosiaris for all you work.