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Maniphest T12043

OTRS notification system keeps recreating old mails in queues
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Description

Author: tomasz.sienicki

Description:
Since the upgrade of OTRS *exactly the same* 12 old emails reappear everyday in the info-pl queue; and the same 12 notifications are mailed everyday (every time with a new ticket number).

These are emails with subject lines:

  1. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007012010 [...])
  2. [Ticket#(new number every time)] New ticket notification! (Spis latarń)
  3. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007020310 [...])

+ 9 mails in Chinese.

Version: unspecified
Severity: major

Details

Reference
bz10043

Event Timeline

• bzimport raised the priority of this task from to High.Nov 21 2014, 9:50 PM
• bzimport added projects: Znuny, Shell.
• bzimport set Reference to bz10043.
• bzimport added a subscriber: Unknown Object (MLST).
• bzimport created this task.May 27 2007, 10:03 PM
• bzimport added a comment.May 27 2007, 10:22 PM

jeluf wrote:

2007020310 is not a valid ticket ID. Please provide more detail.

• bzimport added a comment.May 27 2007, 10:29 PM

tomasz.sienicki wrote:

(In reply to comment #1)

2007020310 is not a valid ticket ID. Please provide more detail.

OK, look at these:

  • [Ticket#2007052710000347]
  • [Ticket#2007052610000536]
  • [Ticket#2007052510000396]

This is one of the 12 mails that reappear everyday.

• bzimport added a comment.May 27 2007, 11:08 PM

jeluf wrote:

There are some tickets hanging in the spool directory. Those are among them. I removed all of them, but I don't yet understand why tickets stay in the spool directory *and* go into OTRS at the same time.

So while removing them makes those tickets go away, new ones will likely appear sooner or later.

• bzimport added a comment.Aug 14 2007, 7:54 PM

tomasz.sienicki wrote:

Again, the same situation: we have 5 mails that re-appear everyday:

[Ticket#2007081410000428]
[Ticket#2007081410000401]
[Ticket#2007081410000366]
[Ticket#2007081410000357]
[Ticket#2007081410000339]

• bzimport added a comment.Aug 14 2007, 8:08 PM

jeluf wrote:

Removed all mails from /opt/otrs/var/spool

Looks like a bug in the perl script that processes mails. It crashes after inserting the ticket into the DB.

Steinsplitter moved this task from Incoming to Resolved on the Znuny board.Mar 19 2015, 10:30 AM
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