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Maniphest T151672

Boot splash frozen for iOS app v. 5.3.0.
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Description

I use a 16Go iPhone 6 with iOS 10.1.1

I have just been upgrading the Wikipedia app to v.5.3.0

It doesn't work: I only get a frozen boot splash. It stays for hours.

I have been restarting, removing the app, reinstalling it: no success.

Event Timeline

Trace created this task.Nov 26 2016, 10:55 AM
Restricted Application added a project: Wikipedia-iOS-App-Backlog. · View Herald TranscriptNov 26 2016, 10:55 AM
Restricted Application added a subscriber: Aklapper. · View Herald Transcript
• JMinor triaged this task as Medium priority.Nov 28 2016, 7:17 PM
• JMinor added a project: iOS-app-v5.3.1-Shoehorn.
• JMinor subscribed.

@Trace thanks for the report. I've put this into our work flow for the next update, and we may have some questions for you.

Just to clarify when you say "boot splash" you mean the Wikipedia logo screen?

Do you have a large number of saved pages? What languages do you use?

Thanks!

• JMinor moved this task from Tasks from Product Backlog to Blocked or Waiting on the iOS-app-v5.3.1-Shoehorn board.Nov 28 2016, 7:17 PM
• JMinor moved this task from Needs Triage to Bug Backlog on the Wikipedia-iOS-App-Backlog board.
Trace added a comment.Nov 28 2016, 9:26 PM

Boot splash = Wikipedia logo.

AFAIK I have one saved page.

On the WP app three languages are displayed: FR, DE, EN. On the iPhone I have 10 languages, such as Romanian, Portuguese, Japanese and so on.

Today the app worked after presenting its recent enhancements in a small blue backgrounded window. But I was unable to save changes on a page: it failed. I had an error message and, forgive me, I didn't take a screen copy of it.

Trace added a comment.Nov 29 2016, 11:08 AM

IMG_2229.PNG (1×750 px, 34 KB)

• JMinor moved this task from Blocked or Waiting to Needs Testing Criteria on the iOS-app-v5.3.1-Shoehorn board.Nov 29 2016, 7:16 PM
• JMinor moved this task from Needs Testing Criteria to Doing on the iOS-app-v5.3.1-Shoehorn board.
• JMinor added a comment.Nov 29 2016, 11:36 PM

@Trace we have a beta we released today which we think should fix this issue. Are you in our beta test group?

Trace added a comment.Nov 30 2016, 10:17 AM

@JMinor no I am not.

• Fjalapeno subscribed.Nov 30 2016, 2:22 PM

@Trace what is your email and I can add you

Trace added a comment.Nov 30 2016, 6:55 PM

@Fjalapeno I'd be glad, but I won't publicly display my email. How can I send it to you?

• JMinor added a comment.Nov 30 2016, 8:56 PM

@Trace email me at jminor@wikimedia.org
or fill out this form:
https://docs.google.com/forms/d/e/1FAIpQLSfW7zFnUDYABvHLWlFclZ7OJEK82WjVIjs_dSzwIDM0Hnz31A/viewform

Thanks!

• JMinor moved this task from Doing to Ready for PM Signoff on the iOS-app-v5.3.1-Shoehorn board.Dec 1 2016, 6:40 PM
• JMinor closed this task as Resolved.Dec 2 2016, 6:56 PM
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