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Explore ProQuest access issues via mobile [2hr]
Open, Needs TriagePublicSpike


User Gleeanon409 reported ( an issue with ProQuest access not working correctly on mobile. Further information was provided at

The error is occurring on an iPhone 6, and the user sees the error message "too many HTTP redirects; NSURLErrorDomain; Try again".

We haven't yet been able to reproduce this error.

Acceptance criteria

  • Understand who is affected by this issue - is this issue specific to a particular device or browser?
  • Understand how to reproduce the error
  • Identify the root cause of the error

Event Timeline

Restricted Application changed the subtype of this task from "Task" to "Spike". · View Herald TranscriptAug 19 2020, 8:27 AM

I'm unable to reproduce this error on Chrome, Android 9.