We should try to check console then powercycle, then RMA if no success.
Unfortunately the PDUs are only reachable through the mgmt so we need someone onsite.
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- T331839: mr1-eqiad down
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The scs is also only accessible via mr1-ulsfo, so I'll put in a remote hands for them to power cycle it manually.
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Case Order #00839073
mr1-ulsfo SRX300 S/N CV4521AN0962 located in 103.02.22:U41 (rear facing) has gone offline as of 3.5 hours ago, preventing access to our mgmt network.
Can we have remote hands please go and remove power to the device (via power cord removal) for 30 seconds then plug it back in to see if a power cycle resurrects this network device?
The power for this device needs to be double-checked, but it should be running to ps2-22-ulsfo (WMF7229) port 19.
As this is offline, this work can take place as soon as possible.
Thank you in advance,
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They pulled power, plugged it back in, and now its online and responsive.
I don't want to just resolve this task, as Arzhel may want to investigate device logs and see what caused this issue.
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Thanks for the quick turnaround!
From previous logs it might be corrupted disk. Hopefully the fsck ran at boot time fixed it. If it happen again we will do a RMA.