Change Details

Q4 CSAT closes on July 6. Responses should be analyzed before July 11. [X] calculate averages to Likert questions [X] calculate Net Promoter Score [X] review open ended questions for themes to inform Q1 CSAT open ended questions [X] select quotes for QR deck [ ] update instructions: https://www.mediawiki.org/wiki/Team_Practices_Group/CSAT/Process

Q4 CSAT closes on July 6. Responses should be analyzed before July 11. [X] calculate averages to Likert questions [X] calculate Net Promoter Score [X] review open ended questions for themes to inform Q1 CSAT open ended questions [X] select quotes for QR deck [X] update instructions: https://www.mediawiki.org/wiki/Team_Practices_Group/CSAT/Process

Q4 CSAT closes on July 6. Responses should be analyzed before July 11. [X] calculate averages to Likert questions [X] calculate Net Promoter Score [X] review open ended questions for themes to inform Q1 CSAT open ended questions [X] select quotes for QR deck [ X] update instructions: https://www.mediawiki.org/wiki/Team_Practices_Group/CSAT/Process