Change Details

==== User Story: As a mentor, I want to offer feedback and encouragement to newcomers **on their talk page** Because then the newcomers are more likely to continue contributing. ==== Background: [[ https://docs.google.com/presentation/d/1L6DOn6nY8aTR0GgJNSYML4E4H4v0Za1E6ji3WsA7X9M/edit#slide=id.g8abf83970e_0_0 | Research ]] shows that praise and encouragement from other users increases newcomer retention. Growth documentation: [[ https://www.mediawiki.org/wiki/Growth/Positive_reinforcement | Mediawiki overview of Positive Reinforcement project ]]. Our [[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=3576%3A117618&t=xcsxapfiRTQ3qCPq-0 | original designs ]] attempted to simplify and allow Mentors to send messages from their Mentor dashboard, but several mentors and Growth team Ambassadors have suggested that they would not leave a message on a user's talk page without quickly viewing what other messages are already on the talk page. Therefore our hope is to send Mentors to a Mentee's talk page with a pre-filled topic / message, that they can further personalize before posting. ==== Designs **[[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=4085%3A116406&t=ew3kJETQVvbR1ZJs-0 | Figma designs for Personalized praise talk page message ]]:** {F35707255} //Copy TBD. Copy suggestion:// > Thank you for your contributions. >Hello [mentee_username], this is your mentor. I see you have been busy editing and I just wanted to take a moment to say thanks and that I hope you'll continue to stay involved! Feel free to drop a message on my talk page if you ever have questions. Cheers! {F35707263} //Copy TBD. Copy suggestion:// > Thanks for posting a message to your Mentee! [[ https://en.wikipedia.beta.wmflabs.org/wiki/Special:MentorDashboard | Return to Mentor dashboard ]]. ==== Questions: - Can we include a username that auto-populates in the default message? (So messages feel more personalized). - We were exploring sending Mentors to the talk page directly (rather than reply from the Mentor dashboard) so they can see other talk page messages before posting, but if we are starting from a pre-populated new topic, then that's only true for users with "Enable quick topic adding" enabled in their Editing Preferences. How many users have that setting disabled? - How to handle if the talk page uses Flow/Structured Discussions? - Instrumentation: If we send users to talk pages, how are we going to measure the impact / effectiveness of this feature? AKA can we get an approximate count of how many Mentors send messages via this feature? - How will we remove the Mentee from the "personalized praise" list after the Mentor has send the message? Do we need to add a "praise sent" and "skip" option? ==== Acceptance Criteria: Given I'm a Mentor and I visit my Mentor dashboard, When I follow the "send appreciation" call to action, Then I am redirected to the mentees talk page with a topic started that includes my default message And then I can edit and "Add topic" or "Cancel" Given "Add topic" via this personalize praise flow, Then I receive a confirmation message which includes the option to return to my Mentor dashboard.

==== User Story: As a mentor, I want to offer feedback and encouragement to newcomers **on their talk page** Because then the newcomers are more likely to continue contributing. ==== Background: [[ https://docs.google.com/presentation/d/1L6DOn6nY8aTR0GgJNSYML4E4H4v0Za1E6ji3WsA7X9M/edit#slide=id.g8abf83970e_0_0 | Research ]] shows that praise and encouragement from other users increases newcomer retention. Growth documentation: [[ https://www.mediawiki.org/wiki/Growth/Positive_reinforcement | Mediawiki overview of Positive Reinforcement project ]]. Our [[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=3576%3A117618&t=xcsxapfiRTQ3qCPq-0 | original designs ]] attempted to simplify and allow Mentors to send messages from their Mentor dashboard, but several mentors and Growth team Ambassadors have suggested that they would not leave a message on a user's talk page without quickly viewing what other messages are already on the talk page. Therefore our hope is to send Mentors to a Mentee's talk page with a pre-filled topic / message, that they can further personalize before posting. ==== Designs **[[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=4085%3A116406&t=ew3kJETQVvbR1ZJs-0 | Figma designs for Personalized praise talk page message ]]:** {F35707255} //Copy TBD. Copy suggestion:// > Thank you for your contributions. >Hello [mentee_username], this is your mentor. I see you have been busy editing and I just wanted to take a moment to say thanks and that I hope you'll continue to stay involved! Feel free to drop a message on my talk page if you ever have questions. Cheers! {F35707263} //Copy TBD. Copy suggestion:// > Thanks for posting a message to your Mentee! [[ https://en.wikipedia.beta.wmflabs.org/wiki/Special:MentorDashboard | Return to Mentor dashboard ]]. ==== Questions: - Can we include a username that auto-populates in the default message? (So messages feel more personalized). - We were exploring sending Mentors to the talk page directly (rather than reply from the Mentor dashboard) so they can see other talk page messages before posting, but if we are starting from a pre-populated new topic, then that's only true for users with "Enable quick topic adding" enabled in their Editing Preferences. How many users have that setting disabled? - How to handle if the talk page uses Flow/Structured Discussions? - Instrumentation: If we send users to talk pages, how are we going to measure the impact / effectiveness of this feature? AKA can we get an approximate count of how many Mentors send messages via this feature? - How will we remove the Mentee from the "personalized praise" list after the Mentor has sent the message? Do we need to add a "praise sent" and "skip" option? ==== Acceptance Criteria: Given I'm a Mentor and I visit my Mentor dashboard, When I follow the "send appreciation" call to action, Then I am redirected to the mentees talk page with a topic started that includes my default message And then I can edit and "Add topic" or "Cancel" Given "Add topic" via this personalize praise flow, Then I receive a confirmation message which includes the option to return to my Mentor dashboard.

==== User Story: As a mentor, I want to offer feedback and encouragement to newcomers **on their talk page** Because then the newcomers are more likely to continue contributing. ==== Background: [[ https://docs.google.com/presentation/d/1L6DOn6nY8aTR0GgJNSYML4E4H4v0Za1E6ji3WsA7X9M/edit#slide=id.g8abf83970e_0_0 | Research ]] shows that praise and encouragement from other users increases newcomer retention. Growth documentation: [[ https://www.mediawiki.org/wiki/Growth/Positive_reinforcement | Mediawiki overview of Positive Reinforcement project ]]. Our [[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=3576%3A117618&t=xcsxapfiRTQ3qCPq-0 | original designs ]] attempted to simplify and allow Mentors to send messages from their Mentor dashboard, but several mentors and Growth team Ambassadors have suggested that they would not leave a message on a user's talk page without quickly viewing what other messages are already on the talk page. Therefore our hope is to send Mentors to a Mentee's talk page with a pre-filled topic / message, that they can further personalize before posting. ==== Designs **[[ https://www.figma.com/file/fOa1x7hw6EM9VnaMJv7vib/Positive-reinforcement?node-id=4085%3A116406&t=ew3kJETQVvbR1ZJs-0 | Figma designs for Personalized praise talk page message ]]:** {F35707255} //Copy TBD. Copy suggestion:// > Thank you for your contributions. >Hello [mentee_username], this is your mentor. I see you have been busy editing and I just wanted to take a moment to say thanks and that I hope you'll continue to stay involved! Feel free to drop a message on my talk page if you ever have questions. Cheers! {F35707263} //Copy TBD. Copy suggestion:// > Thanks for posting a message to your Mentee! [[ https://en.wikipedia.beta.wmflabs.org/wiki/Special:MentorDashboard | Return to Mentor dashboard ]]. ==== Questions: - Can we include a username that auto-populates in the default message? (So messages feel more personalized). - We were exploring sending Mentors to the talk page directly (rather than reply from the Mentor dashboard) so they can see other talk page messages before posting, but if we are starting from a pre-populated new topic, then that's only true for users with "Enable quick topic adding" enabled in their Editing Preferences. How many users have that setting disabled? - How to handle if the talk page uses Flow/Structured Discussions? - Instrumentation: If we send users to talk pages, how are we going to measure the impact / effectiveness of this feature? AKA can we get an approximate count of how many Mentors send messages via this feature? - How will we remove the Mentee from the "personalized praise" list after the Mentor has sendsent the message? Do we need to add a "praise sent" and "skip" option? ==== Acceptance Criteria: Given I'm a Mentor and I visit my Mentor dashboard, When I follow the "send appreciation" call to action, Then I am redirected to the mentees talk page with a topic started that includes my default message And then I can edit and "Add topic" or "Cancel" Given "Add topic" via this personalize praise flow, Then I receive a confirmation message which includes the option to return to my Mentor dashboard.