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Maniphest T124417

Connection to Wikimedia projects slow/timing out for some users
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Description

Multiple users have reported (via Village Pump (technical) and OTRS 10001104) that a range of Wikimedia projects fail to load or load slowly in web browsers.

So far, I have identified users with the following:

  • Firefox 43.0.4 on Windows 10 (build 1511)
  • Latest Microsoft Edge (no specific build given)
  • Latest Google Chrome (no specific build given)
  • Firefox 43.0.4 (no OS given)
  • Latest Internet Explorer (no specific build given)

For two of the users who are receiving "ERR_CONNECTION_RESET" or timeouts I have got them to ping en.wikipedia.org, and have found they are resolving the hostname and are able to ping the IP.

Related Objects

Event Timeline

TheresNoTime created this task.Jan 22 2016, 2:06 PM
TheresNoTime raised the priority of this task from to Needs Triage.
TheresNoTime updated the task description. (Show Details)
TheresNoTime added a project: MediaWiki-General.
TheresNoTime subscribed.
Restricted Application added subscribers: StudiesWorld, Aklapper. · View Herald TranscriptJan 22 2016, 2:06 PM
Aklapper added a comment.Jan 22 2016, 5:15 PM

Is this only about en.wikipedia.org or also other sites? On which continents are these users located?
Could affected users provide a traceroute?

Aklapper edited projects, added WMF-General-or-Unknown; removed MediaWiki-General.Jan 22 2016, 5:15 PM
Aklapper set Security to None.

(Not related to the MediaWiki software but to Wikimedia servers, hence adjusting the task project)

TheresNoTime added a comment.Jan 22 2016, 5:30 PM

@Aklapper seems to be affecting a range of Wikimedia sites, though the majority mention enwp and commons. I'll ask users to do a traceroute

TheresNoTime added a comment.Jan 22 2016, 5:36 PM

@Aklapper the OTRS reported issue is from a user in Singapore, just asking about the Village Pump reporters

TTO added a project: SRE.Jan 23 2016, 1:17 AM
Cpiral subscribed.Jan 23 2016, 8:23 AM

In T124510 db808 has backed out of wmf11 per these several incidents.

Tgr subscribed.Jan 23 2016, 6:47 PM

Probably a side effect of T124406?

Aklapper added a comment.Feb 27 2016, 9:36 PM

Can anyone still reproduce this (as T124406 is fixed)?
@Samtar: Do you know?

Andrew closed this task as Resolved.Apr 14 2016, 7:50 PM
Andrew claimed this task.
Andrew subscribed.

Presumed fixed. @Samtar, please re-open if it's still happening.

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