AdminQueueResponses.pm not in @INC" on page where I should get a "insufficent rights" message
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	Josve05a
	Jul 6 2016, 1:20 AM

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On https://ticket.wikimedia.org/otrs/index.pl?Action=AdminQueueResponses&Subaction=Queue&ID=25

Error Message: Module Kernel/Modules/AdminQueueResponses.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/[...]

Backend ERROR: OTRS-CGI-10 Perl: 5.20.2 OS: linux Time: Wed Jul  6 01:15:33 2016

 Message: Module Kernel/Modules/AdminQueueResponses.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2)

 RemoteAddress: 10.64.32.103
 RequestURI: /otrs/index.pl?Action=AdminQueueResponses&Subaction=Queue&ID=25

 Traceback (4664): 
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 194
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

Event Timeline

Josve05a created this task.Jul 6 2016, 1:20 AM

Restricted Application added subscribers: Zppix, TerraCodes, Matthewrbowker and 3 others. · View Herald TranscriptJul 6 2016, 1:20 AM

Josve05a updated the task description. (Show Details)Jul 6 2016, 1:20 AM

I got to that url-link by pressing "responses" on https://otrs-wiki.wikimedia.org/wiki/List_of_queues on the "wm-donations"-line

I don't have access to the wm-donations queue, so I should have gotten "You do not have the rights to access this queue" message.

Just to confirm this issue, I am an administrator on the OTRS interface. Despite having access to the same queue, I get the same error as Josve05a. The OTRS system log shows the following:

Wed Jul 6 01:47:51 2016 error OTRS-CGI-10 Module Kernel/Modules/AdminQueueResponses.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2)

I have made a change in https://otrs-wiki.wikimedia.org/w/index.php?title=List_of_queues/row&diff=67814&oldid=60997 , see if the link works now.

Seems to work for me. "No Permission to use this frontend module!"

Looks good to me. Closing.

"Fatal error: Module Kernel/Modules/AdminQueueResponses.pm not in @INC" on page where I should get a "insufficent rights" messageClosed, ResolvedPublicActions

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"Fatal error: Module Kernel/Modules/AdminQueueResponses.pm not in @INC" on page where I should get a "insufficent rights" message
Closed, ResolvedPublic
Actions