We are using Qualtrics for gathering feedback from volunteers. Qualtrics then sends an e-mail message to foerderbarometer@wikimedia.de which in turn is configured to deliver e-mails to
- a Google group,
- me, and
- wm-de@wikimedia.org
Delivery from Qualtrics to the first two recipients works, and when sending a normal e-mail message to foerderbarometer@wikimedia.de, it gets queued correctly in OTRS, but Qualtrics to OTRS itself doesn't work.
Please investigate why OTRS might drop or reject e-mails from Qualtrics.