When replying to a ticket, the ticket should automatically unlock itself after the reply is sent. It remains locked to the agent who then has to manually unlock it.
Version: unspecified
Severity: minor
Description
Description
Details
Details
- Reference
- bz17248
Event Timeline
Comment Actions
lastword wrote:
This will be fixed when bug 17250 is, because changing the status dropdown to Closed successfully when you answer a ticket results in the ticket being unlocked as well.
Comment Actions
mike.lifeguard+bugs wrote:
(In reply to comment #1)
This will be fixed when bug 17250 is, because changing the status dropdown to
Closed successfully when you answer a ticket results in the ticket being
unlocked as well.
Duped then
*** This bug has been marked as a duplicate of bug 17250 ***