Rejected message not delivered. This status could be caused by bad reception or out of service area. A few phone networks do reject sms if the phone is unreachable without further attempts. If you are using non-privileged route such as standard or economy route, "Failed" status will be returned if the mobile network is too busy processing data via privileged route. We would strongly suggest customer to route via our premium uk or global route because more often than not unprivileged-route ended up as failed.

Why has my message been rejected?

A message can be rejected by the network for a number of reasons. If you have set the originator to a value more than 11 characters then some phones will reject the message.

If your destination phone is uncontactable whilst you are trying to send a message the message may time out and expire. This also leads to messages being rejected.

In some cases messages are redelivered after being rejected but there is no way to find out if this is the case (other than to contact the handset owner directly and ask them).

Messages shown as 'rejected' have been sent out into the network by sms2email and have then been rejected at some later point - we have attempted to send them as instructed.

If you are concerned as to why messages are being rejected then please raise a support ticket in our online support forum.

How do I switch from standard route messages to Premium route?

If you have been using standard route messages and wish to switch to Premium route (or vice versa) then please contact us.

There is no charge for this other than the change in tariff when purchasing messages - see our message credits price list for more details.