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cp3060 idrac https interface failures
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Description

While updating cp fleet firmware via T243167, it was discovered that the https interface of the idrac fails to pull up.

cp3060's idrac https interface just pulls up and endlessly is 'loading' (see attached screen shot).

I tried a racreset command via idrac command line, as well as completely draining power to the device via the PDU controls for ps1-oe15-esams. While the idrac interface comes back up for command line ssh control, its https endless loading still occurs.

As this is now a hardware failure, I'm going to create a new task to troubleshoot this, and include the firmware update of cp3060 in that troubleshooting task.

endless.loading.png (2×2 px, 752 KB)

System is in warranty until September 2022. We'll need to followup with Dell Support to find out what exactly they want us to do next, since we cannot load via https and cannot update firmware.

Event Timeline

RobH triaged this task as Medium priority.May 19 2022, 10:15 PM
RobH created this task.

At the time of this task filing, the nic not getting updated firmware could lead to errors as noted on T243167, even though it hasn't yet for cp3060 specifically. This isn't causing a system/host outage, but needs to be fixed before we can update firmware to prevent any potential issues.

@RobH feel free to depool / disable-puppet again on cp3060 when you need to work on it, meanwhile I'm letting cp3060 handle some traffic in esams :)