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Not able to cancel recurring donations from Civi
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Hi team, we can't cancel donations in Civi for both Ingenico and Adyen, here's one CID example 10180731. Can you pls check into it?

Event Timeline

SHust triaged this task as Unbreak Now! priority.Jan 20 2023, 3:55 PM

Thanks @SHust, we're looking into this now

We can't seem to be able to update emails in the contacts as well... Not sure if this is related or not but I did add a dedupe rule 'Address and name (General)'. I'm beyond sorry if this is what caused the issue!

This is fixed. Looked to be related to a runaway dedupe rule query

| 9814612 | civicrm | - | civicrm | Query   | 2946 | Sending data | /* User : 272 */INSERT INTO civicrm_tmp_e_dedupe_70fa99ffaf063e6107a8d5aa88357006  (id1, id2, weight |    0.000 |
| 9814615 | civicrm |- | civicrm | Query   | 2948 | Sending data | /* User : 498 */INSERT INTO civicrm_tmp_e_dedupe_265a4e8e18fc9c5d0d5296cbd119588e  (id1, id2, weight |    0.000 |

After killing those queries, normal service was resumed.

Sandra said it might be related to this dedupe rule which is discussed on T326605: Dedupe query under certain rules no longer generating queries