Hi, I need help disabling 2FA for my Wikipedia account.
Recently I lost access to the application that provided the TOTP codes, which gave access to the account. I have access to the backup codes, but they only worked for login. When trying to disable TOTP in the preferences using one of these codes, the site simply informs you with the message that an "internal error" has occurred.
Thanks guys!
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- Mentioned In
- T354518: "DisableOATHForUser: Error: Call to a member function getName() on null" trying to disable TOTP in user preferences
T354505: Disabling two-factor authentication is broken - Mentioned Here
- T354518: "DisableOATHForUser: Error: Call to a member function getName() on null" trying to disable TOTP in user preferences
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Hi @Wolkye,
that an "internal error" has occurred.
Please post the full and complete error message.
Could you please also send an email (to ca at wikimedia dot org) from your registered email address of your wiki account, in order to confirm? Please also include the URL of this ticket in your email. Thanks! (PS: Not everyone here might be a guy.)
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I sent a message to the email above. And I'm sorry for the way I expressed myself. I don't understand much English.
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No problem. Please post text as text, so text can be searched for. I cannot copy the error messages as text from the image which you posted...
This comment was removed by Wolkye.
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[d83249f3-0251-4a07-be69-ef36ecbc326e] 2024-01-07 21:38:57: Exceção fatal do tipo "Error"