We would like to show the 'Most relevant' filter by default to all users (not just readers).
Currently, editors see 'All comments' by default, which means that the first time an editor visits the Feedback page for an article, they see all comments listed by date, including posts that are flagged, unhelpful or irrelevant. This tends to make them want to moderate that list, instead of using the most relevant comments, leading them to feel overwhelmed by this additional workload.
By showing the most relevant feedback by default, we hope to change the editor's first impressions and encourage them to focus on improving the article based on the best comments (instead of feeling forced to moderate all comments).
Note that we currently track which filter you used last for any given article, and show you that filter the next time you visit that page (using a cookie, I believe). So once an editor clicks on 'All comments', the default will be replaced by that new filter, for a more consistent user experience. (We need to confirm that this feature is available on a per-article basis, as opposed to site-wide.)
Version: unspecified
Severity: normal