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Wikimedia editors aren't automatically enrolled in Bugzilla, reducing VE bug reporting
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Description

Author: gnu

Description:
The unusually buggy deployment of the VisualEditor has caused large numbers of English Wikipedia editors to have bugs to report. But the process of reporting bugs is a cumbersome many-step process -- starting with a requirement to "log in" using a credential that most editors do not have.

The rest of the Wikipedia universe uses a universal login system in which you log in with the same username and password to everything, and it all works together. Somehow Bugzilla didn't get integrated with that.

So instead anyone with a bug report for Visual Editor -- assuming they can even find Bugzilla, perhaps from a comment in an RFC about disabling the Visual Editor, as I found it -- then has to get through the "New User" process, which includes providing an email address, checking mail at that address, and accessing a URL which then demands that a new password be created and remembered.
This step should be avoided for logged-in Wikipedia users.

I'm sure that many, many Visual Editor bugs are noticed by editors, but are never reported due to the pain of the reporting process. This shortage of bug reports may serve the political purposes of the WMF in attempting to ram the new editor down the throats of the community, but it is not a good management practice, nor will it result in eliminating the bugs that make the Visual Editor too troublesome for naive use at this point.

(The remaining process of bug reporting is also cumbersome and complex -- but
in this bug report I have no suggestions on how to fix that.)


Version: wmf-deployment
Severity: normal

Details

Reference
bz52595

Event Timeline

bzimport raised the priority of this task from to Needs Triage.Nov 22 2014, 1:56 AM
bzimport set Reference to bz52595.
bzimport added a subscriber: Unknown Object (MLST).

(In reply to comment #0)

The rest of the Wikipedia universe uses a universal login system in which you
log in with the same username and password to everything, and it all works
together. Somehow Bugzilla didn't get integrated with that.

That's bug 14487. If you don't want to create a Bugzilla account you can report issues at http://en.wikipedia.org/wiki/Wikipedia:VisualEditor/Feedback .

  • This bug has been marked as a duplicate of bug 14487 ***