Change Details

When attempting to reply to https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom;TicketID=8714592 , the email To: field is auto-filled to "accounts-enwiki-l@lists.wikimedia.org" instead of the customer's email address. Nothing in the ticket's history appears to indicate that this should be the case, or how an unrelated address is appearing. If the autofilled value cannot be relied upon (and this isn't some freak occurrence), this may be quite serious (every agent will need to double check the field every time, or risk leaking emails out).