In order to support Growth team efforts around Help desks, that task aime to find, gather and publish on a central place best practices around interacting with newcomers on Help desks.
[*] Find relevant documentation around that goal, T206212#4658409
[*] on wiki
[*] outside of wikis
[*] Gather findings. This may include common good sense, but remind that to readers may worth it.
[ ] Find relevant people, who are experienced on helping newcomers, to comment the findings. Crash-test those findings.
[ ] Publish the findings, marked for translation of needed.