In order to support Growth team efforts around Help desks, that task aime to find, gather and publish on a central place best practices around interacting with newcomers on Help desks.
- Find relevant documentation around that goal, T206212#4658409
- on wiki
- outside of wikis
- Gather findings. This may include common good sense, but remind that to readers may worth it.
- Find relevant people, who are experienced on helping newcomers, to comment the findings. Crash-test those findings.
- Publish the findings, marked for translation of needed.
- Publicize on the next Growth newsletter and wait for possible replies from there.