Change Details

We need to update the TY email copy again per Donor Services. Donors are interpreting part of the email as an invitation to reply and tell us why they donated, which is causing a surge in Zendesk tickets. This simplest thing seems to be to remove the paragraph containing questions altogether. I've made suggested changes in this doc to reflect the edits. Because we're deleting the portion with bold styling, I would like to bold a portion further down in the email. There is also a small copyedit as suggested by a donor. All changes should be made in English. For other languages, please remove the paragraph and bold the other portion, but ignore the copyedit. Let me know if you have questions, and thanks!

We need to update the TY email copy again per Donor Services. Donors are interpreting part of the email as an invitation to reply and tell us why they donated, which is causing a surge in Zendesk tickets. This simplest thing seems to be to remove the paragraph containing questions altogether. I've made suggested changes in this doc to reflect the edits: https://docs.google.com/document/d/1haM_LMEnMzxB9SZTBeBSc7niq1AITAl2_djQM-7dJzM/edit# Because we're deleting the portion with bold styling, I would like to bold a portion further down in the email. There is also a small copyedit as suggested by a donor. All changes should be made in English. For other languages, please remove the paragraph and bold the other portion, but ignore the copyedit. Let me know if you have questions, and thanks!

We need to update the TY email copy again per Donor Services. Donors are interpreting part of the email as an invitation to reply and tell us why they donated, which is causing a surge in Zendesk tickets. This simplest thing seems to be to remove the paragraph containing questions altogether. I've made suggested changes in this doc to reflect the edits. : https://docs.google.com/document/d/1haM_LMEnMzxB9SZTBeBSc7niq1AITAl2_djQM-7dJzM/edit# Because we're deleting the portion with bold styling, I would like to bold a portion further down in the email. There is also a small copyedit as suggested by a donor. All changes should be made in English. For other languages, please remove the paragraph and bold the other portion, but ignore the copyedit. Let me know if you have questions, and thanks!