Change Details

I created an account for a user using [[ //nl.wikipedia.org/wiki/Speciaal:Aanmelden/signup ]] and checked the box for sending a temporary password. I told the user through OTRS the temporary password has been sent. A little later, the user came back to report she didn't get the temporary password. I then used the password reset form the reset the password for the user and the user still didn't receive the password. I asked the user to wait 24 hours and the user still didn't receive the temporary password. I used the same mailaddress the user also used in her contact with OTRS. User checked the spamfolder and it doesn't contain any mails from Wikipedia. User can't login with the accountname she requested. How can the user get access to her account? Accountname: Roxy Wildwood