Change Details

Amber found out that the donors from the CIDs below have refunds with different dates when comparing Civi and Adyen! CID1030655 --> Adyen transaction id #146786119.1 was refunded on Jan, 2nd, 2023, however, Civi states that it was refunded on Nov. 24th. CID 46025572 --> Adyen transaction id#156718487.1 and id#150511720.1 were both refunded on Nov. 28th, 2022, however, Civi states that the refunds were made on Dec 10th and Dec 25th, 2022. They have one issue in common, the refunded date in Civi is reflecting the date of the donation, not the actual refunded date. Can someone please look into this issue? TY!

Amber found out that the donors from the CIDs below have refunds with different dates when comparing Civi and Adyen! CID1030655 --> Adyen transaction id #146786119.1 was refunded on Jan, 2nd, 2023, however, Civi states that it was refunded on Nov. 24th. CID 46025572 --> Adyen transaction id#156718487.1 and id#150511720.1 were both refunded on Nov. 28th, 2022, however, Civi states that the refunds were made on Dec 10th and Dec 25th, 2022. They have one issue in common, the refunded date in Civi is reflecting the date of the donation, not the actual refunded date. Can someone please look into this issue since it’s unclear on how many others were affected? Thank you!

Amber found out that the donors from the CIDs below have refunds with different dates when comparing Civi and Adyen! CID1030655 --> Adyen transaction id #146786119.1 was refunded on Jan, 2nd, 2023, however, Civi states that it was refunded on Nov. 24th. CID 46025572 --> Adyen transaction id#156718487.1 and id#150511720.1 were both refunded on Nov. 28th, 2022, however, Civi states that the refunds were made on Dec 10th and Dec 25th, 2022. They have one issue in common, the refunded date in Civi is reflecting the date of the donation, not the actual refunded date. Can someone please look into this issue? TY since it’s unclear on how many others were affected? Thank you!