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We need a summary of our hypothesis for how we're going to go about measuring "User Satisfaction" as a top-level KPI. Having this allows people to use our metrics with confidence, and critique them to produce better metrics. The end goal is a (to start with) report on what we're thinking of.

We need a summary of our hypothesis for how we're going to go about measuring "User Satisfaction" as a top-level KPI. Having this allows people to use our metrics with confidence, and critique them to produce better metrics. The end goal is a (to start with) report on what we're thinking of.

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