Online team requests to make V1 control thank you! cc @spatton @AKanji-WMF

Roger that @HNordeenWMF, I ran some tests and all is looking good!

@HNordeenWMF We are sending Japan email donors to the existing control payments form--Sam wants to test more V1 when it's time for banners (get more input on V1) and, if V2 is ready during banners, test that one then too. I think email content is just controls, but Sam let us know if I got anything wrong here ...

@XenoRyet Hang on, we actually want to pause this request for now, b/c there might be a 2nd Japan pre-test!

@Ejegg To clarify something that came up today in office hours:

wo-hoo thanks @Cstone!

This is amazing, well done!

Nevermind, I got it. I added a real banner for the utm_source @Ejegg

Hi again @Ejegg, I think I misunderstood--so we can't run real donations through these yet?
Or can we, but I'm getting an error message when I try (and I tried incognito too). I get one of those: "Error reference: 157742741.1" or "An error occurred while processing your request."

Wo-hoo thank you @Ejegg!!

@EMartin @CDenes_WMF @krobinson Per Elliott's comments above--is this ok with you that we update:

@MBeat33 I think we can close this since we're using Adyen this year (not Ingenico). Still perplexed at what this person was seeing, but we won't be able to fix it now. Ok?

Super thanks for the update @Ejegg

Oh thank you both, this makes sense. I'll note this info in case Amy's team ever wants to expand into other languages. You're totally right about these being English & mostly US! And yes Elliott, it's odd about the {$index} but fine for now :)

Just one thing I noticed; it doesn't work in non-English languages, but if this is something we can edit in the Civi template, @Cstone could you let us know what the change was, and we'll do so across the different language templates? Many thanks again for the speedy help with this!

I tried and it looks good, that was super fast @Cstone!

@Ejegg Hi Elliott, just checking in: Do these variants seem reasonable to test in Q3? Any blockers you spot, or do we need to simplify anything?

Thanks @CDenes_WMF, I just wanted to confirm: Have you tried making a real donation and seeing which email you get?

Ya, I checked and the ones for the "WMF End of year thank you message" all check out.

No, so the problem here is that the "Test Thank-you letters" feature (left sidebar) isn't working. So like, when we want to send ourselves a test TY email, it doesn't match what's in the template.

Just to make sure we're all on the same page: The version you see if you send a test email is different than the version in the html preview window, in Civi, right?

@CDenes_WMF Thanks for flagging I'll look into as well ...

This visualization might spell it out more easily.

Ya, I set one up. Feel free to move it!

Hi all, sorry I was a bit unclear where I was needed. So where this stands is you'd like me to make the above ^ change to all TY email templates, is that correct?

I just asked Evelyn about this one:

Per the fr-tech office hours today, adding additional info:

@XenoRyet howdy! I see this is resolved, but this happened to me today, when I clicked on donate wiki ... so I'm posting just in case?

Ah makes sense, thanks @Dwisehaupt,

@KHancock99 Hi Kris, I asked folks on Slack if they could cancel the sends (if they see this in time) but could you be specific about what you're seeing ... since Jack has enabled 3DS on everything, where could the refusals be coming from?

Hrm should be:

That's super helpful context Dylan, thank you. So did many folks from fr-tech test/vet it then?

I get some that go through as well. But the frustrating thing is that this was happening to donors 25% of the time, so when we see one go through, we can't conclude the issue is resolved, no?

Yes, tried Incognito and using the banner w/o the variant. I'm going to give it a little rest time & try again soon.

I'm still seeing error msgs as well, on Incognito and using the banner w/o the variant. Are other people testing?

I still got an error. Is it possible something's caching?

I was just digging around for historical info if it helps anyone:

It seems like some of them are seeing the "session expired, please try again" error message?

Hi EMartin! Let's keep this to the task at hand (France, NL) for now.
For each new country where we run MC post-payment, we need to vet with the fr-creative team too, as there's a lot of language and also DR to consider. Thanks!

Hi @Sharvaniharan! Can we assume this is complete? Many thanks for your help with this!

Thanks @SHust, I read through the tickets and am pondering if anything is wrong. A few said they accidentally hit donate twice. One said they got 2 emails (which is correct, if they signed up for monthly convert).

@DStrine We're aware of this already

@DStrine I think we can close b/c, as you said, "we don't have the ability to split who the email comes from based on language.' We might ask separately to investigate how hard it would be to build, but it's not high priority right now.

@Dwisehaupt If you could send I'd much appreciate!

@KHaggard Hi! Can I tag you to respond to Dallas's question?

This is great news! Things are looking good so far (I updated the one-time/recurring TY email, Katie did the Endowment one, the only one left is the MC email which I'll do today. Wo-hoo!

Thanks yes! I see both labels now and can view recurring. This looks fixed!

@KHaggard Yup, thanks Katie!

@Eileenmcnaughton I checked and the 'Thank You (restarted recurring)' pulls the "We resolved a small technical issue" copy.

Thanks Peter! Confirming for the team that, while we have vetted, internally, the Adyen/post-payment monthly convert through banners, we haven't run a test at scale yet. We decided to wait until the banner campaign to test at scale.

I can't tell from "referrer" column above ... do we think this is only happening to Android donors who got our 6C emails but also have the app installed? (As in, is this happening to Android donors who don't have the app?)

FWIW we're ok with this being in 6C (English) too for now.

In T285338#7178225, @TSkaff wrote:

Hello! Per office hours & discussion w. Haley, let's turn on monthly convert on payments wiki for Japan on Monday, June 28 so the team can triple check everything (before banners go up Tues evening).

We don't have a specific time on Monday--just pinging us in either IRC & Slack beforehand would be great. Thank you! @DStrine

Thea

Hello! Per office hours & discussion w. Haley, let's turn on monthly convert on payments wiki for Japan on Monday, June 28 so the team can triple check everything (before banners go up Tues evening).

@DStrine July would be totally fine--agree/understand Adyen (and other projects take precedence over something like this)!

@Cstone Updated the settings, sorry about that.

Thanks both,

Adding for the record: Documentation for this email (the assoc Phab tickets are in the notes, below each slide).

So much better! Thanks @Pcoombe !