We have documented our general process for using LE Surveys, but some open questions remain about exactly when and how to use the survey, including:

Should we leave it up to the TPGer to decide which engagements should be surveyed, or should we have a standard rule?
How do we survey when there are two or more types of customers in the same engagement (e.g., sponsor and attendees)? Different survey for different customer types?
Note that we can get help from Edward and DRs for adding questions.